I would have loved to give this 4.5 stars because my small gripes with the product are so easily fixed. Starting out with the positives: - This mattress feels top quality and that it will hold up for a long time - The mattress itself does a great job at dissipating heat, so it's awesome for people who like to stay cool - Didn't have the funky memory foam smell I expected! - Popped into shape quickly (less than a day) - When they said firm, they meant it. My body didn't create any forms in the memory foam. - Arrived way more compact than I expected, which was a bonus for moving the mattress through some narrow hallways. My two small negatives - The box it was delivered had punch out handles which would have been a huge positive, but they were not strong enough to move the box with, defeating the point, ripping the box, and making it a for sure two person job. - I understand that firm means firm, but I expect a small amount of give to a memory foam so it kind of locks you in place as you sleep. I think this mattress paired with a pillow topper will be next level.

This mattress is incredible! Not too hard and not too soft, it really is just right! The cooling factor is incredible. However, if you intend to put a mattress cover over it you will lose the “chill” factor of the mattress, unfortunately. I have a king size base and the mattress didn’t seem to fit the frame like it should. Otherwise, no complaints and my teenage son thinks he is living like a King!

This is members mark brand equivalent to nectar. Good bed. It’s almost exact to my nectar I replaced it with. Shipping was on time. The only thing that is irritating - the cover is shiny and slippery. So when I put a sheet on the bed and you lay on it you slide all over (my frame is adjustable so the head and feet can go up and down. I bought a mattress topper so it doesn’t do that. There was no way I was hauling this back to return it - if they picked up returns I probably would have chose one without this type of material. It’s comfortable overall I’m happy.

My husband is a furnace and produces a lot of body heat. Wanted to try a new option to help with this. Got this mattress as it’s labeled a cooling mattress. Perfect addition for our recent bedroom remodel.

Love the extras of this mattress. The mattress has a luxurious cover texture. It feels almost cooling. There are built in handles on the corners of the mattress to help with moving without trying to grip the edge of the bed itself.

This gel memory foam mattress offers exceptional comfort with its plush, moldable design that contours perfectly to the body. The cooling pad effectively regulates temperature, preventing overheating. Its soft yet supportive structure relieves pressure points, promoting restful sleep. Ideal for hot sleepers, it combines luxury, breathability, and personalized support seamlessly.

My husband and I are pleased with the Member's Mark Hotel Premier Collection Chill 13-Inch Gel Memory Foam Mattress. It’s comfortable, supportive, and molds to my body without feeling too soft or too firm leading to fewer restless nights. The cooling feature is appreciated - it keeps me from getting too hot. Overall, it’s been a great upgrade, and I’d definitely recommend.

It’s been 5 days since I received my Mattress in King-size, and I’m happy overall. The mattress arrived in a large box, vacuum-sealed and delivered by FedEx. The box is pretty heavy, so you’ll need two people to unpack it. Once unrolled, it takes around 15 minutes for the mattress to fully expand to its 13-inch thickness. I went with the firm option, and at first, it felt pretty hard when I lay down. However, after a few moments, the mattress started to adjust to my body. It’s nice how it adapts, but I still continue to feel the firmness. If you’re not used to a firm mattress, it might take a few nights to get used to it, and you may not sleep well at first. But doctors suggest firm mattresses are great for people with back issues, so if that’s your case, it could really help. If you don’t have back problems, I’d recommend choosing the medium option. It offers a good balance—not too firm, not too soft. All in all, the mattress feels well-made, and for the price, it’s a solid deal. Just make sure you’re sure about the firmness level because returning it would be difficult due to its size and weight.

Very Comfortable Mattress. Easy to setup once the box is open and cover is removed it set itself in few minutes. It is very soft, and the cover is very helpful to wash later. Soft mattress with great comfort. The Gel Memory is very great and comfortable.

My daughter’s bed had been handed down more than a few times, so she needed a new bed! Came across this Member’s Mark mattress and had to give it a shot, it was packaged super tightly… it’s a multi person lift for sure! I can’t even guess how much this weighed vac sealed! We got it up in place and tore off the clear sealed package and watched it rise… it’s like magic! It’s slowly breaking in and becoming softer, but it’s pretty firm out the box! When laying on it, it conforms to your body so well that you will leave divots in it when you get up, they do expand and go away though! The mattress shell is super high end and smooth, and the added handles are robust and make moving this thing a lot easier! Over all this mattress is a home run on Member’s Marks part, and I would highly recommend it to everyone looking for a medium/firm - firm mattress! Gel memory foam, and a great material shell make this very high end!