Hi. Thank you for taking the time to share your review regarding your LG OLED65C5PUA TV. We appreciate your feedback about the display quality and interface experience, and we are dedicated to helping you get the performance you expect from your television. As a brief troubleshooting step for display issues, try performing a power cycle by unplugging the power cord from the wall outlet for 60 seconds, holding the power button on the TV for 5 seconds while unplugged, and then plugging it back in. You can also reference helpful display guidelines at https://www.lg.com/us/support/help-library/how-to-fix-lines-or-dots-on-your-lg-tv-screen--20155377712544?srsltid=AfmBOooYHCIAB_cqORqRHS5VxStNIZsaBaXCSTaJW_4N3giJpGTkNEqN. We want to ensure your home entertainment experience is smooth and reliable moving forward. Please send us an email at lgdigitalcare@lg.sprinklrsupport.com so we can best assist with your unit ^James

Hello there! Thanks for sharing your note. Always great hearing your OLED is giving you those brilliant colors, true blacks and crisp uniformity that make every scene pop right from the start. If you ever need anything later on, @LGUSSupport is always available. #LifesGood ❤️ ‑Rich

Hi, Rob! We are absolutely thrilled to hear how much you are enjoying the breathtaking picture quality, vibrant contrast, and responsive performance on your stunning new LG OLED65C5PUA TV! It is wonderful knowing it has elevated your movie and television nights so beautifully. We hear you loud and clear regarding the desire for a backlit remote to make those cozy nighttime viewing sessions even better, and we will definitely share this valuable feedback with our product development team for future innovations. For more feedback or questions, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. ^James

Hello, Neal! We appreciate hearing from a long‑time OLED fan! — three TVs deep is some serious loyalty. We’ll make sure your note about extended warranty offers gets shared with our product team so they can keep fine‑tuning the ownership experience. If you ever need anything down the road, feel free to reach out to @LGUSSupport.^James

Hi there Dale! Thanks for sharing your thoughts. Glad to hear the performance perks like smoother DVR playback were a pleasant surprise. We’ll make sure your notes about setup clarity and sound options get passed along to our product team. If you need anything else, @LGUSSupport is always here to help. #LifesGood ❤️ -Rich

Hi, Terry. Thank you for sharing your thoughts about your LG TV. We understand your feedback regarding the network connectivity challenges you are experiencing with your new OLED65C5PUA. To resolve this, you can run an internal diagnostic test on your TV settings by pressing the Settings button on your remote, selecting Support, navigating to Quick Help, and opening Check Items to initiate the Self-Diagnosis of TV Settings. This will identify if any internal settings or automatic IP configurations are dropping the link with your router. For more step-by-step guidance on network troubleshooting, you can view this resource: https://www.youtube.com/watch?v=R9WXbgDTlLI. Please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further assistance on inquiries and questions. ^James

Hello! Your new LG TV delivering a beautiful picture is exactly the kind of excellent visual quality we aim to provide. We appreciate your feedback regarding the sound balance and built-in speakers, and we will be sharing your notes with our product team to ensure our future audio designs match up perfectly with our screens. Thank you for your review. ^James