Hello. Thank you for sharing your thoughts about your LG OLED65C5AUA TV! We are delighted to hear that you are happy with the unit overall. We understand your inquiry regarding the home screen layout and the extra icons when starting up your TV. To make accessing your cable channels easier, you can turn on the Home Auto Launch setting or set your TV to automatically open to the last used input like your cable box upon power-on via the General/System settings menu. For more feedback or questions, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. ^James

Hi, Luis. We appreciate you sharing your thoughts and feedback regarding your LG TV, model OLED55C5AUA. To help optimize the system stability and screen runtime of your unit, we recommend performing a thorough power reset by disconnecting the power cord from the wall outlet, pressing and holding the physical power button on the television for ten seconds to clear residual energy, and ensuring all connected media cables are tightly secured. For comprehensive technical insights on managing your display performance, please visit this helpful guide at https://www.lg.com/us/support/help-library/lg-tv-troubleshooting-an-lg-tv-with-no-picture-and-no-sound--20154765216944?srsltid=AfmBOoqcg63RCGyaOisikIywZhYvo0rqHvoXDwzF9BDKHgWuqiG8fyGY. We want to help ensure your entertainment setup operates perfectly and comfortably for your household. Please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further support. ^James

Hi. Thank you for sharing your experience with your LG OLED65C5AUA TV. We understand how important it is for the remote to perform reliably, and we appreciate you pointing out the repeated thumb‑wheel issue. We want to make sure your LG OLED TV is working the way you expect, and your feedback about the replacement wait time is helpful for us to review. To allow us to properly investigate the details of your specific product model and to see how we can assist with your remote control issue, please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further assistance. You can also refer to this helpful link for reference on your LG TV Remote: https://www.lg.com/us/support/help-library/lg-tv-how-to-troubleshoot-your-lg-magic-remote--1427121727809OLT ^James