Customer reviews for LG 48" Class C5 Series OLED evo AI Smart TV forOutstanding Picture Quality, No backlit remote
The LG OLED65C5PUA delivers an outstanding picture with deep blacks, vibrant colors, excellent contrast, and impressive brightness. The interface is responsive, and the overall viewing experience is excellent for movies, and television. My only disappointment—especially at this premium price point—is that LG still doesn’t include a backlit remote. A backlit remote would make nighttime viewing much more convenient and feels like a feature that should be standard on a flagship OLED. Aside from that, this is an excellent television that I would recommend.
Hi, Rob! We are absolutely thrilled to hear how much you are enjoying the breathtaking picture quality, vibrant contrast, and responsive performance on your stunning new LG OLED65C5PUA TV! It is wonderful knowing it has elevated your movie and television nights so beautifully. We hear you loud and clear regarding the desire for a backlit remote to make those cozy nighttime viewing sessions even better, and we will definitely share this valuable feedback with our product development team for future innovations. For more feedback or questions, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. ^James
Great Picture bad sound
TV is great the picture is beautiful. With all the attention spent on the picture there should have been and equal balance on the sound and speakers as well. For the money spent on this tv I shouldn't have to spend equal amount on a sound bar to make this tv a 5 star.
Hello! Your new LG TV delivering a beautiful picture is exactly the kind of excellent visual quality we aim to provide. We appreciate your feedback regarding the sound balance and built-in speakers, and we will be sharing your notes with our product team to ensure our future audio designs match up perfectly with our screens. Thank you for your review. ^James
Great TV for my bedroom
[This review was collected as part of a promotion.] This is a great TV specially if you can get it on sale. We just bought the 77 Inch for our bedroom and it's amazing. The picture quality is insane. Family is very happy with this purchase. And since there's some good discount because it's 2025 tv I will say you will not regret it. It still an amazing tv. Probably best value oled TV from LG.
Hello, Fernando! Love the way you put this — grabbing that 77‑inch LG OLED at the perfect moment and having it deliver insane picture quality is exactly the kind of upgrade story we enjoy hearing. A bedroom setup that feels huge, a family that’s thrilled, and 2025 pricing that makes the value even sweeter… that’s a win from every angle. If you ever need anything in the future, feel free to reach out to @LGUSSupport.^James
Crisp picture
Television picture is very brilliant! It has made great advances over the last 2 years. Very vibrant, with fantastic contrast highly recommend. Can pause the screen without burn-in . Its a perfect uniform screen and shows no variations, blotches, or dark patches. Watching action shows or sports the responsiveness is incredible.
Hi, Kevin! It is incredible to hear how much the brilliant, vibrant picture and seamless action response are elevating your entertainment. We are thrilled that the advanced contrast and uniform screen are delivering perfection with every view. For any future assistance, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. ^James
Great TV - Horrible Remote
Picture is crisp, clear and as perfect as I can hope for. Sound with built in speakers is excellent, especially with the available enhancements. But the remote is not designed for humans. NO MUTE BUTTON?! Really? And everything you may need to do is hidden in a menu only available from the wheel/button setup. Make a better remote with discrete buttons and I'll give it 5 stars.
Hi! Appreciate you sharing your thoughts on the LG OLED65C5PUA — that stunning picture and rich sound are exactly what this model is known for, and it’s great to hear it’s hitting the mark for you. Your note about the remote design, especially the missing mute button and the menu navigation, is genuinely valuable. We’ll make sure your feedback gets over to our product team so they can keep improving the experience. ^James
Very beautiful picture
[This review was collected as part of a promotion.] I'm still trying to learn all the things this new LG TV has in its inner workings. There is so much more capabilities than my 15 year old cable TV had. But the pix is beautiful and we bought the LG 4 speaker sound bar to go with it. It truly is a grand product.
Hello! We are completely overjoyed to hear that you are loving the breathtaking picture quality and the immersive sound of your new LG TV setup. Upgrading to a modern smart display with massive capabilities and pairing it with an LG 4-speaker soundbar is the absolute perfect way to experience theater-level cinema right in your living room. For any future assistance with your awesome system, feel free to reach out to @LGUSSupport. ^James
Be able to silence The TV on-off sound
[This review was collected as part of a promotion.] Overall, I’m quite happy with the product… However, I was somewhat disappointed when the TV arrived that it was geared on the side of streaming rather than for cable service. The instructions need to be improved for the conversion from streaming to cable. One of the things that impressed me was use my DVR with the new TV that has capability of playing back at more than two times normal speed. My old TV would display choppy video at that fast speed whereas the new TV (a faster processor?) was able to handle this two times playback much smoother and clearer which was a pleasant surprise that I didn’t know about this asset until I got the TV installed at home.
Hi there Dale! Thanks for sharing your thoughts. Glad to hear the performance perks like smoother DVR playback were a pleasant surprise. We’ll make sure your notes about setup clarity and sound options get passed along to our product team. If you need anything else, @LGUSSupport is always here to help. #LifesGood ❤️ -Rich
WiFi Connectivity Issues
This TV is nice but I am having the same issues with an older model which is what made me want to upgrade in the first place. The problem is the tv disconnects from the WiFi and then struggles to connect back. This tv which is a brand spanking new 2025 model, sometimes doesn’t even search for the WiFi when it disconnects itself from the WiFi. This is the second time within a week this has happened and if it continues I will more than likely ask for a refund as I’m not paying for a high end tv for it to have WiFi connection issues. Seems to be a pattern with LG TVs. The WiFi connection issues literally throws the product into the trash as far as wanting to keep this TV.
Hi, Terry. Thank you for sharing your thoughts about your LG TV. We understand your feedback regarding the network connectivity challenges you are experiencing with your new OLED65C5PUA. To resolve this, you can run an internal diagnostic test on your TV settings by pressing the Settings button on your remote, selecting Support, navigating to Quick Help, and opening Check Items to initiate the Self-Diagnosis of TV Settings. This will identify if any internal settings or automatic IP configurations are dropping the link with your router. For more step-by-step guidance on network troubleshooting, you can view this resource: https://www.youtube.com/watch?v=R9WXbgDTlLI. Please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further assistance on inquiries and questions. ^James
Good, but good be cheaper and more reliable
I now have 3 LG OLED’s. They keep getting better and the prices are very slowly getting cheaper, at least when they’re on sale. My main issue is that for this amount of money, they should last. So why does LG keep trying to sell me an extended warranty?
Hello, Neal! We appreciate hearing from a long‑time OLED fan! — three TVs deep is some serious loyalty. We’ll make sure your note about extended warranty offers gets shared with our product team so they can keep fine‑tuning the ownership experience. If you ever need anything down the road, feel free to reach out to @LGUSSupport.^James
Love it!
I absolutely love this TV. The picture is beautiful - the color is true, the brightness is perfect (even in my very bright room during the day), and you can see the picture from any angle. The sound is great as well. We will probably invest in a system at some point, but for now, the sound is perfect (and I like that I can adjust it for the application I am using, eg, when I want to listen to Spotify).
Hi, Michelle! We appreciate you sharing your rating and feedback for your LG TV. It is wonderful to know our crisp display is successfully conquering daytime lighting and that the adaptive audio features are hitting the high notes for your music sessions. If you ever need anything down the road, feel free to reach out to @LGUSSupport.^James