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Customer reviews for Air Wick Plug In Scented Oil Air Fresheners, Lavender & Chamomile, 2 warmers + 8 refills for
Air Wick Plug In Scented Oil Air Fresheners, Lavender & Chamomile, 2 Warmers + 8 Refills
4.3 out of 5 stars
stars
1,183 ratings890 reviews
  1. 5 stars72% (853)
  2. 4 stars12% (138)
  3. 3 stars4% (50)
  4. 2 stars1% (15)
  5. 1 star11% (127)

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Showing 81-90 of 890 reviews
Dec 6, 2023
Reviewer name: Lucky
1 out of 5 stars
1 out of 5 stars review

Lavender and Chamomile fragrance is awful

The lavender and chamomile fragrance is awful. It permeates rooms with an unbelievably strong and pungent odor, which lingers in the area long after unplugging the warmer. It causes me to cough and sneeze. Since it’s been used and some of the oil spilled (not sure how that happened), I don’t think I can return it to the store. The old lavender fragrance was so much better. Please bring back the old fragrance.

Review from airwick.us
Helpful?13XP216OJBQO15821954991
reply from Air Wick Consumer Care Department

We're sorry to learn about your experience with Air Wick Scented Oil Lavender & Chamomile Kit. When used as directed, the experience you describe is not expected to occur. When you get an opportunity, we'd like to speak with you further and check to see how you are doing. Please call 1-800-228-4722 between 9:00-5:00 EST (Monday - Friday) or send an email to us at consumercare_usa@reckitt.com, including the following case number RB0003134902, and we would be more than happy to assist. Sincerely, Your Air Wick Team.

Mar 27, 2021
Reviewer name: Amalia
5 out of 5 stars
5 out of 5 stars review

Brings back memories!!!

I dont know what from my childhood smelt like this, but omg!!! It reminds me of my childhood... I love the smelll!!! It's different! I like the original smell, but I like this one more... It has a stronger smell... Perfect for a house of 7 people!!! Lasts longer!!!

Review from airwick.us
Helpful?13XP216OJBQO15821954991
Mar 12, 2021
Reviewer name: Corey
2 out of 5 stars
2 out of 5 stars review

Plwase change the scent back!

I am so used to my home smelling like the lovely lavender scent it used to be but this new horrible scent is just the worst! It’s like powdery and gross and gives me a headache. I’ve wasted so much money trying to buy any that didn’t say “new” but they still were. Please change it back!

Review from airwick.us
Helpful?13XP216OJBQO15821954991
Mar 1, 2021
Reviewer name: Georgia Guy
1 out of 5 stars
1 out of 5 stars review

Bring Back The Original Scent PLEASE!!!

I have used and loved the Lavender and Chamomile Plug In Scent for years. I recently purchased a 5 pack of the "new and improved" scent without realizing there had been a change. Once I installed them throughout my home, I immediately noticed the difference. The new scent is overpowering and extremely artificial. It actually made me queasy. I quickly discarded all 5 refills. Please bring back the original scent.

Review from airwick.us
Helpful?13XP216OJBQO15821954991
Jul 14, 2021
Reviewer name: Codyblue
1 out of 5 stars
1 out of 5 stars review

WHY DID YOU CHANGE THE ORIGINAL LAVENDER & CHAM??

I’ve been purchasing the Airwick lavender and chamomile for years and I loved loved the smell of refreshing lavender very light!! Then the store where I purchased them was out of stock for a while finally came back to stock bought them put them in the new plugs and it smelled horrible !!! VERY STRONG! I thought it was the old plug-in that I use for a temporary basis and then I just realize you changed the scent !! I hate it obviously with all these reviews everybody hates the new scent please change it back or I’m gonna switch to another one!!!

Review from airwick.us
Helpful?13XP216OJBQO15821954991
reply from Customer Care

Hello, we're disappointed to know that you're not satisfied with the purchase of Air Wick Scented Oil Lavender and Chamomile Refill. This oil contains a characterful fragrance of aromatic lavender essence rounded off with gentle chamomile and precious woods. We also invite you to try a different scent available, such as Fresh Linen. This fragrance will give a familiar smell of fresh clean laundry, sunshine and pure white flowers blend together. We always strive to better ourselves and will pass your feedback onto our innovation team. We'd also love to hear more about your experience. You can reach us at 1-800-235-6052 between 9:00-5:00 EST (Monday - Friday) using case number RB0000613982. We look forward to hearing from you! Sincerely, Your Air Wick Team

Apr 12, 2021
Reviewer name: J Barnette
1 out of 5 stars
1 out of 5 stars review

Scent change

I’m not happy about the scent change. The lavender has been the only plug in that doesn’t trigger migraines with its light smell. I just put one of the new refills in and it is so flowery. Please bring back the old or consider relooking at this new scent again to make it less like a floral perfume. I’ve been using this scent for years and am so disappointed. I’m going to have to find something else to use in my home.

Review from airwick.us
Helpful?13XP216OJBQO15821954991
Jan 9, 2023
Reviewer name: Nancytherealtor
1 out of 5 stars
1 out of 5 stars review

New formula is awful

I’ve bought this for decades. There was an update to the scent a few years back that was just as bad. Airwick then brought the original scent back. In the last year or so, the scent is changed again. Please just bring back the original that we all loved. This new one stinks.

Review from airwick.us
Helpful?13XP216OJBQO15821954991
reply from Customer Care

We're equally disappointed to hear about your experience. This is a characterful fragrance of aromatic lavender essence rounded off with gentle chamomile and precious woods. We hope that although you were not a fan of this fragrance, you take the time to explore some of the other fragrances that Air Wick offers, such as Vanilla and Pink Papaya. This fragrance resembles the freshness of a summer evening breeze with notes of papaya blended with the soft, delicious scent of vanilla. We hope this helps! Sincerely, Your Air Wick Team!

May 22, 2021
Reviewer name: 4DKell
1 out of 5 stars
1 out of 5 stars review

Missing the old Lavender and Chaomile Scent!

Like so many other's here, your Lavender and Chamomile has been a staple in our home for over a decade. We thought we bought the wrong thing when the scent didn't smell right. There is no comparison between the old fragrance, and the new one. We had to unplug it, and won't buy anymore sadly. We did not like the new smell at all. We hope so much you'll bring back the old one. The old scent is a 5 star!

Review from airwick.us
Helpful?13XP216OJBQO15821954991
Apr 19, 2021
Reviewer name: HC432
1 out of 5 stars
1 out of 5 stars review

Please bring back the old scent!

I am not usually a review writer but felt so compelled about the fragrance change in this product. I have been using this product for a number of years. It truly is the only scent I use. I use it at home and at school. As a teacher, I loved using the lavender scent in the classroom. Lavender can have a wonderful calming effect and my students enjoyed walking into a room that had a pleasant smell. A few months ago, I purchased a new supply for my classroom and noticed the change in the smell but thought it might be me. My students started to take notice as well. I continued to use the product and didn't think much of it and settled on the thought I had received a bad package. That was until I replaced my product at home. Low and behold the same smell. I started to research a little and found others have felt the same way about this product. Please consider going back to the old scent. This new scent is not pleasant. It almost smells as if you are trying to cover up old garbage. I will be moving onto another brand until you switch back to your old scent.

Review from airwick.us
Helpful?13XP216OJBQO15821954991
Nov 3, 2021
Reviewer name: Sbus89
1 out of 5 stars
1 out of 5 stars review

Disgusting smell

I have been buying the lavender and chamomile for years. It always calmed me down after a hard day. When I plugged it in the other day the smell was not pleasant. It’s horrible I will be throwing it in the garbage. I think it horrible to change it without letting your consumer know. This product is not cheap considering I buy it in the large pack. Now I wasted my money.

Review from airwick.us
Helpful?13XP216OJBQO15821954991
reply from Customer Care

Hi, we’re sorry to hear that our Air Wick Scented Oil Lavender and Chamomile refills didn't meet your expectations. This scent consists of a characterful fragrance of aromatic lavender essence rounded off with gentle chamomile and precious woods. We invite you to explore other fragrances that we offer, such as Pumpkin Spice. This refill has the scent of a perfect pumpkin pie, filled with sweet pumpkin, warm baking spices, and topped with homemade whipped cream. Please be assured that your comments will be passed along to the group responsible for future planning. As the manufacturer of Air Wick, we would appreciate an opportunity to learn more about your experience. Please call 1-800-235-6052 between 9:00-5:00 EST (Monday - Friday) or send us an email via the Contact Us page on our website including the following case number, RB0000605102, and we would be more than happy to help. We look forward to hearing from you! Sincerely, your Air Wick Team!