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Customer reviews for Air Wick Plug In Scented Oil Air Fresheners, Lavender & Chamomile, 2 warmers + 8 refills for
Air Wick Plug In Scented Oil Air Fresheners, Lavender & Chamomile, 2 Warmers + 8 Refills
4.3 out of 5 stars
stars
1,183 ratings890 reviews
  1. 5 stars72% (853)
  2. 4 stars12% (138)
  3. 3 stars4% (50)
  4. 2 stars1% (15)
  5. 1 star11% (127)

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Showing 91-100 of 890 reviews
Jul 29, 2021
Reviewer name: AmyN
1 out of 5 stars
1 out of 5 stars review

Please bring back scent

Just opened a five pack of my favorite air freshener and wondered where that strange smell was coming from because it wasn’t lavender and camomile. It doesn’t smell like lavender at all. They have been thrown in the trash. Please, please bring back the way it was before.

Review from airwick.us
Helpful?13XP216OJBQO15821954991
May 24, 2021
Reviewer name: Marcyd
1 out of 5 stars
1 out of 5 stars review

Lavender and Chamomile is horrible!

I really don’t understand why you keep changing the scent. It smells awful and was so good before. This happened several years ago and you changed it back. It seriously makes me nauseated. You should at least warn every potential buyer on the package that you’ve changed the scent. I really think that is one of the most frustrating part. I would have never spent money on this product.

Review from airwick.us
Helpful?13XP216OJBQO15821954991
Jan 21, 2023
Reviewer name: Shellz
1 out of 5 stars
1 out of 5 stars review

So disappointing

So disappointed in the new smell, it’s terrible. I’ve used the old lavender chamomile for YEARS and it was such a distinct smell everyone knew my home and the smell. This new smell y’all changed to is disgusting and can not be tolerated plugged in for more than a few hours before having to unplug it. Will Airwick go back to the original scent? I see every single person on every review site has made similar comments. Not one person has said they love the change. Why did it it change anyhow?? Hopefully Airwick can make the original again!! Please!!!

Review from airwick.us
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May 29, 2021
Reviewer name: AA09
1 out of 5 stars
1 out of 5 stars review

Not as good as the old smell!

I’m so disappointed that the scent has changed!! I’ve been using this product for years and have always recommended it to others who love it as well. The new smell is totally different and just too strong. Had to unplug it :( please consider changing back to the old smell or at least make it available to purchase!!

Review from airwick.us
Helpful?13XP216OJBQO15821954991
reply from Customer Care

Hello, we're disappointed to know that you're not satisfied with the purchase of Air Wick Scented Oil Lavender and Chamomile Refill. This oil contains a characterful fragrance of aromatic lavender essence rounded off with gentle chamomile and precious woods. It will be helpful to know that you may want to lower the setting on the device so less of the fragrance is released. We also invite you to try a different scent available, such as Fresh Linen. This fragrance will give a familiar smell of fresh clean laundry, sunshine and pure white flowers blend together. We always strive to better ourselves and will pass your feedback onto our innovation team. We'd also love to hear more about your experience. You can reach us at 1-800-235-6052 between 9:00-5:00 EST (Monday - Friday) using case number RB0000611070. We look forward to hearing from you! Sincerely, Your Air Wick Team

May 2, 2022
Reviewer name: disappointed
1 out of 5 stars
1 out of 5 stars review

New, revised, lavender scent is awful.

Why on earth did you change this? I had in the past bought 5-packs of refills, but I'm lucky that this time I only bought a 2-pack because the scent has drastically changed and is now just awful. Used for 1 night on the smallest opening it was not only a bad scent but way too strong. I'll put the the used bottle back in the pack and give it to Habitat for Humanity. I'll keep the plug-in unit for a while, but I'm not interested in trying any of the other scents at this time. I'll have to look elsewhere for an acceptable lavender.

Review from airwick.us
Helpful?13XP216OJBQO15821954991
Jun 26, 2021
Reviewer name: Shan
1 out of 5 stars
1 out of 5 stars review

New smell. Was a loyal customer.

I started buying this scent about 6 years ago after I fell in love with it in someone else's house. I noticed immediately when the scent changed and it is not good. It smells fake now and the scent doesn't carry as far or last long at all, which is a good thing because it just doesn't smell good anymore anyway. Time to move on.

Review from airwick.us
Helpful?13XP216OJBQO15821954991
Aug 20, 2022
Reviewer name: Alex2727
1 out of 5 stars
1 out of 5 stars review

WHY DID THEY RUIN THIS PRODUCT??

I have been buying the Airwick Lavender plug ins for almost 20 years, they were plugged in all over my first job at a small boutique and I fell in love with the smell, it’s been my favorite scent since, this new smell is literally what I avoid in all “home scent” products, it smells like chemicals and fake floral scents, it smells like a dollar store candle that smells toxic. I’m devastated.

Review from airwick.us
Helpful?13XP216OJBQO15821954991
Jan 23, 2022
Reviewer name: DisappointedNick
1 out of 5 stars
1 out of 5 stars review

Terrible new scent

I usually don’t write reviews, so this should tell you how strongly I feel about this situation. The old lavender and chamomile was an amazing, calm, scent. This new formula is terrible and smells nothing like the previous scent. I’m hoping they change it back because it was the only scent i really enjoyed

Review from airwick.us
Helpful?13XP216OJBQO15821954991
Nov 10, 2021
Reviewer name: Diya
1 out of 5 stars
1 out of 5 stars review

Changed formula

O loved this scent for years it was very unique had mybhouse smelling good! This is the second time the the scents have changed and the first one was worst! Please go back to the original scent listen to your customers or just discontinue this scent it's horrible!

Review from airwick.us
Helpful?13XP216OJBQO15821954991
reply from Customer Care

Hello, Diya. We’re sorry to hear about your experience with our Air Wick Scented Oil Lavender and Chamomile refill. This scent consists of a characterful fragrance of aromatic lavender essence rounded off with gentle chamomile and precious woods. We hope you will also take the time to explore some of the other fragrances that we offer, such as Apple Cinnamon Medley. This gentle fragrance is a combination of fresh juicy red apples, freshly ground warm cinnamon, and spicy nutmeg with sweet vanilla and warm woody notes. As the manufacturer, we'd love to speak with you and learn more about your experience. Please call us at 1-800-235-6052 between 9:00-5:00 EST (Monday - Friday) or send us an email via the Contact Us page on our website with reference RB0000605209, and we’d be more than happy to help! Sincerely, Your Air Wick Team!

Apr 29, 2022
Reviewer name: DecemberGirl
1 out of 5 stars
1 out of 5 stars review

Bring back the original Lavender & Chamomile

I absolutely loved the scent of the original Lavender & Chamomile plug-ins. I had them all over my house and received many compliments from guests. However, the "New" version of this scent is absolutely awful. The smell if completely different than the original and quite frankly, it stinks. Please bring back the original scent! I recommend advertising it as "Original" so we will all know it is safe to purchase this product once again.

Review from airwick.us
Helpful?13XP216OJBQO15821954991