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Customer reviews for Air Wick Plug In Scented Oil Air Fresheners, Lavender & Chamomile, 2 warmers + 8 refills for
Air Wick Plug In Scented Oil Air Fresheners, Lavender & Chamomile, 2 Warmers + 8 Refills
4.3 out of 5 stars
stars
1,183 ratings890 reviews
  1. 5 stars72% (853)
  2. 4 stars12% (138)
  3. 3 stars4% (50)
  4. 2 stars1% (15)
  5. 1 star11% (127)

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Showing 101-110 of 890 reviews
Apr 22, 2021
Reviewer name: heather3
1 out of 5 stars
1 out of 5 stars review

changed the scent

I too purchased refills. It's the only scent I use that doesn't nauseate me. OMG I couldn't figure out what the smell was in my house and then went to my mothers house (who also has used this scent forever) and her house smelled the same. Why why why did you change the scent. It smells nothing like lavender anymore!!! I hate the new scent!

Review from airwick.us
Helpful?13XP216OJBQO15821954991
Jul 12, 2021
Reviewer name: Agof95
1 out of 5 stars
1 out of 5 stars review

Smell changed for the worse

When I discovered the original Lavender and Chamomile, I knew I had found my scent for my home. It was so clean, cool and refreshing. People always commented how great my house smelled. I would buy them in bulk packaging in warehouse stores. I even carried them on trips to plug in in a hotel or Airbnb. When we bought a new packaged and plugged in the new scent, the sweetness of it has given me and my family headaches. We've had to throw the big package away while we search for a new plugin. Please return to the original scent. Reading reviews, I know I'm not the only disappointed with the new scent.

Review from airwick.us
Helpful?13XP216OJBQO15821954991
Aug 9, 2021
Reviewer name: Smith
1 out of 5 stars
1 out of 5 stars review

Horrible awful smell

I have been a faithful customer to Wick lavender smell for a long king time! I usually buy 20 of them in my house . Then I recommend to my sister ! The smell is terrible. It make her headache and want to throw up ! Then I come to visit her and I notice that the smell had changed! I am supper disappointed. Please give me back my old lavender smell! I could not stand of the smell! I wonder who could create such a ugly smell like that !

Review from airwick.us
Helpful?13XP216OJBQO15821954991
Feb 12, 2021
Reviewer name: HateTheNewLavender
1 out of 5 stars
1 out of 5 stars review

Why did they change this scent?

We have been using this scent for years and loved it as it was the only scent that didn’t send my allergies off as soon as I walk in the room. It was warm and comforting. This new formula is terrible and I am so disappointed. Just bought 40 refills and they are all getting sent back. They make my home smell like fake horrible air freshener. If this is the new formula going forward....you have lost a customer.

Review from airwick.us
Helpful?13XP216OJBQO15821954991
Jan 23, 2022
Reviewer name: DisappointedNick
1 out of 5 stars
1 out of 5 stars review

Terrible new scent

I usually don’t write reviews, so this should tell you how strongly I feel about this situation. The old lavender and chamomile was an amazing, calm, scent. This new formula is terrible and smells nothing like the previous scent. I’m hoping they change it back because it was the only scent i really enjoyed

Review from airwick.us
Helpful?13XP216OJBQO15821954991
Nov 10, 2021
Reviewer name: Diya
1 out of 5 stars
1 out of 5 stars review

Changed formula

O loved this scent for years it was very unique had mybhouse smelling good! This is the second time the the scents have changed and the first one was worst! Please go back to the original scent listen to your customers or just discontinue this scent it's horrible!

Review from airwick.us
Helpful?13XP216OJBQO15821954991
reply from Customer Care

Hello, Diya. We’re sorry to hear about your experience with our Air Wick Scented Oil Lavender and Chamomile refill. This scent consists of a characterful fragrance of aromatic lavender essence rounded off with gentle chamomile and precious woods. We hope you will also take the time to explore some of the other fragrances that we offer, such as Apple Cinnamon Medley. This gentle fragrance is a combination of fresh juicy red apples, freshly ground warm cinnamon, and spicy nutmeg with sweet vanilla and warm woody notes. As the manufacturer, we'd love to speak with you and learn more about your experience. Please call us at 1-800-235-6052 between 9:00-5:00 EST (Monday - Friday) or send us an email via the Contact Us page on our website with reference RB0000605209, and we’d be more than happy to help! Sincerely, Your Air Wick Team!

May 2, 2022
Reviewer name: disappointed
1 out of 5 stars
1 out of 5 stars review

New, revised, lavender scent is awful.

Why on earth did you change this? I had in the past bought 5-packs of refills, but I'm lucky that this time I only bought a 2-pack because the scent has drastically changed and is now just awful. Used for 1 night on the smallest opening it was not only a bad scent but way too strong. I'll put the the used bottle back in the pack and give it to Habitat for Humanity. I'll keep the plug-in unit for a while, but I'm not interested in trying any of the other scents at this time. I'll have to look elsewhere for an acceptable lavender.

Review from airwick.us
Helpful?13XP216OJBQO15821954991
Apr 9, 2021
Reviewer name: Raissa1980
1 out of 5 stars
1 out of 5 stars review

Horrible change :(

I buy these all the time and was trying a different brand for a while. Came back to this lavender chamomile scent my family Loves only to find you changed the smell? It gives me a headache and smells just awful!! I am so disappointed! Hopefully I can return for a refund.

Review from airwick.us
Helpful?13XP216OJBQO15821954991
reply from Customer Care

Hello. Thank you for trying our Air Wick Scented Oil Lavender and Chamomile Scented Refill. We're sorry to learn about your experience with our product. For best results, Air Wick scented oils should be placed in a well-ventilated area. We also suggest you try decreasing the interval setting on your device to lessen the amount of fragrance released or try a different scent of ours, such as Fresh Linen. This fragrance carries the warm, familiar smell of fresh laundry, sunshine, and pure white flowers, blended together to capture an authentic fragrance experience for your home. When you get an opportunity, we'd like to speak with you further and check to see how you are doing. Please call us at 1-800-235-6052 between 9:00-5:00 EST (Monday - Friday) or send us an email via the Contact Us page on our website including the following case number RB0000607822, and we'd be more than happy to assist. We look forward to hearing from you! Sincerely, Your Air Wick Team!

Oct 26, 2021
Reviewer name: Jackie93
1 out of 5 stars
1 out of 5 stars review

Defective

I bought four plugs and a bunch of these plugs because we love the smell. Only one worked. No matter where we moved them or changed the scent the others would not do anything. We love the diffuser spray and will stick with that but these plug ins are a waste of money so I recommend trying other spray products first.

Review from airwick.us
Helpful?13XP216OJBQO15821954991
reply from Customer Care

Hi, we’re sorry to hear about your experience. For such instances, Air Wick has created straightforward troubleshooting steps to help your Plug-In get back into working order. First, unscrew the cap from the fragrance bottle and insert it upright into a warmer until a "click" can be heard. Then, plug into the outlet upright with a refill bottle on the bottom. As the manufacturer, we'd like an opportunity to speak with you personally and further assist you. Please call 1-800-235-6052 or send us an email on the Contact Us page on our website including case number RB0000604779, and we would be happy to help. We look forward to hearing from you! Sincerely, Your Air Wick Team!

Apr 2, 2022
Reviewer name: Disappointed in TN
1 out of 5 stars
1 out of 5 stars review

Bring back old scent

I just bought a new house and wanted to make it smell like home so I bought my old favorite- lavender chamomile. After plugging in for a few hours, I couldn’t figure out what the horrible, cheap air freshener scent was in my house. Eventually I figured out it’s the lavender chamomile plug in. They changed the scent but didn’t put a warning on the package. It’s ridiculous to do that to loyal customers. I’m throwing these away and will never buy again. If I could give zero stars, I would. Gag! Bring back the real lavender chamomile!

Review from airwick.us
Helpful?13XP216OJBQO15821954991