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Customer reviews for Air Wick Plug In Scented Oil Air Fresheners, Lavender & Chamomile, 2 warmers + 8 refills for
Air Wick Plug In Scented Oil Air Fresheners, Lavender & Chamomile, 2 warmers + 8 refills
3.8 out of 5 stars
stars475 ratings205 reviews
  1. 5 stars61% (288)
  2. 4 stars8% (39)
  3. 3 stars4% (20)
  4. 2 stars1% (7)
  5. 1 star25% (121)

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Showing 111-120 of 205 reviews
Apr 12, 2021
J Barnette
1 out of 5 stars review

Scent change

I’m not happy about the scent change. The lavender has been the only plug in that doesn’t trigger migraines with its light smell. I just put one of the new refills in and it is so flowery. Please bring back the old or consider relooking at this new scent again to make it less like a floral perfume. I’ve been using this scent for years and am so disappointed. I’m going to have to find something else to use in my home.

Review from airwick.us
Helpful?13XP216OJBQO15821954991
Jan 9, 2023
Nancytherealtor
1 out of 5 stars review

New formula is awful

I’ve bought this for decades. There was an update to the scent a few years back that was just as bad. Airwick then brought the original scent back. In the last year or so, the scent is changed again. Please just bring back the original that we all loved. This new one stinks.

Review from airwick.us
Helpful?13XP216OJBQO15821954991
reply from Customer Care

We're equally disappointed to hear about your experience. This is a characterful fragrance of aromatic lavender essence rounded off with gentle chamomile and precious woods. We hope that although you were not a fan of this fragrance, you take the time to explore some of the other fragrances that Air Wick offers, such as Vanilla and Pink Papaya. This fragrance resembles the freshness of a summer evening breeze with notes of papaya blended with the soft, delicious scent of vanilla. We hope this helps! Sincerely, Your Air Wick Team!

Mar 28, 2021
GuyThatHatesTheNewSmell
1 out of 5 stars review

Don't fix what isn't broken.

I do not understand why companies opt to change smells of successful products. The old smell had depth and a very appealing "flavor"(if you will). This new smell is just repulsive and gives me a light annoyance of a headache. I originally thought i bought the wrong smell this time, but it seems y'all have just really screwed up on this revamp.

Review from airwick.us
Helpful?13XP216OJBQO15821954991
May 29, 2021
AA09
1 out of 5 stars review

Not as good as the old smell!

I’m so disappointed that the scent has changed!! I’ve been using this product for years and have always recommended it to others who love it as well. The new smell is totally different and just too strong. Had to unplug it :( please consider changing back to the old smell or at least make it available to purchase!!

Review from airwick.us
Helpful?13XP216OJBQO15821954991
reply from Customer Care

Hello, we're disappointed to know that you're not satisfied with the purchase of Air Wick Scented Oil Lavender and Chamomile Refill. This oil contains a characterful fragrance of aromatic lavender essence rounded off with gentle chamomile and precious woods. It will be helpful to know that you may want to lower the setting on the device so less of the fragrance is released. We also invite you to try a different scent available, such as Fresh Linen. This fragrance will give a familiar smell of fresh clean laundry, sunshine and pure white flowers blend together. We always strive to better ourselves and will pass your feedback onto our innovation team. We'd also love to hear more about your experience. You can reach us at 1-800-235-6052 between 9:00-5:00 EST (Monday - Friday) using case number RB0000611070. We look forward to hearing from you! Sincerely, Your Air Wick Team

Jun 16, 2022
toni1
5 out of 5 stars review

Smells amazing!

[This review was collected as part of a promotion.] What can I say I love lavender and chamomile but I never would have thought of the two scents together. Air wick does just that and it is a wonderful clean, relaxing almost calming scent. Not to over powerful just refreshing. Highly recomend

Review from airwick.us
Helpful?13XP216OJBQO15821954991
Mar 4, 2021
Disappointed Customer
1 out of 5 stars review

DISGUSTING! Why change the original smell?!

I've been using this scent for more years than I can count. It is the only scent that doesn't give me headaches. I thought I was going crazy when I recently bought more and they smelled totally different. I went to a second store unrelated to the first and and bought another set of refills. Sure enough, they too smelled terrible. I'm so glad to read these other reviews and see that others are noticing the same unpleasant difference. A funeral home is more pleasant than this new formulation! Please please PLEASE go back to the original formulation!!

Review from airwick.us
Helpful?13XP216OJBQO15821954991
Oct 26, 2021
Jackie93
1 out of 5 stars review

Defective

I bought four plugs and a bunch of these plugs because we love the smell. Only one worked. No matter where we moved them or changed the scent the others would not do anything. We love the diffuser spray and will stick with that but these plug ins are a waste of money so I recommend trying other spray products first.

Review from airwick.us
Helpful?13XP216OJBQO15821954991
reply from Customer Care

Hi, we’re sorry to hear about your experience. For such instances, Air Wick has created straightforward troubleshooting steps to help your Plug-In get back into working order. First, unscrew the cap from the fragrance bottle and insert it upright into a warmer until a "click" can be heard. Then, plug into the outlet upright with a refill bottle on the bottom. As the manufacturer, we'd like an opportunity to speak with you personally and further assist you. Please call 1-800-235-6052 or send us an email on the Contact Us page on our website including case number RB0000604779, and we would be happy to help. We look forward to hearing from you! Sincerely, Your Air Wick Team!

Jun 16, 2022
Rosy R
5 out of 5 stars review

Keeps my house smelling amazing

[This review was collected as part of a promotion.] I had seen the air wick scented oil air freshener but had not tried it. I finally gave it a chance and I'm so glad I did. I purchased the adapter separately and installed the Air Wick scented oil in lavender and chamomile which come in a pack of 5. My house smelled amazing and it wasn't strong. I bought a different brand which made my head hurt because of how strong the smell was. I will definitely be purchasing again once the 5 pack is over.

Review from airwick.us
Helpful?13XP216OJBQO15821954991
Jun 16, 2022
Opinionated1
5 out of 5 stars review

Love the relaxing scent of Lavender

[This review was collected as part of a promotion.] These plug ins are used in the bedroom to help me drift to sleep because of the soothing lavender smell and in the bathroom while taking a relaxing bath. The smell is not overpowering if you adjust the setting to the low setting and this product lasts for a very long time before needing a new refill.

Review from airwick.us
Helpful?13XP216OJBQO15821954991
May 19, 2021
RollingRock
1 out of 5 stars review

It Wasn’t Broken!!!!!!

I normally don’t give reviews. Like many have stated, this new formula is not good. For years it was a warm & smooth scent. Now it’s sharp & almost piercing. I thought it was just me but, now I see it wasn’t. If I could rate the scent a zero, I would. PLEASE CHANGE BACK TO LAST SCENT MIX.

Review from airwick.us
Helpful?13XP216OJBQO15821954991
reply from Customer Care

Hello, we're disappointed to know that you're not satisfied with the purchase of Air Wick Scented Oil Lavender and Chamomile Refill. This oil contains a characterful fragrance of aromatic lavender essence rounded off with gentle chamomile and precious woods. We'd like to invite you to explore other fragrances available, such as Vanilla and Pink Papaya. This fragrance captures the freshness of a summer evening breeze with notes of papaya blended with the soft, delicious scent of vanilla. As the manufacturer, we would like to further assist you. Please call 1-800-235-6052 or send us an email on the Contact Us page on our website including case number RB0000610841, and we would be happy to help. We look forward to hearing from you! Sincerely, Your Air Wick Team.