Customer reviews for Air Wick Plug In Scented Oil Air Fresheners, Lavender & Chamomile, 2 warmers + 8 refills

Customer reviews for Air Wick Plug In Scented Oil Air Fresheners, Lavender & Chamomile, 2 warmers + 8 refills for

Air Wick Plug In Scented Oil Air Fresheners, Lavender & Chamomile, 2 warmers + 8 refills

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3.8 out of 5 stars

stars483 ratings207 reviews

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Jun 16, 2022

Jberry

5 out of 5 stars review

Definitely a must have!

[This review was collected as part of a promotion.] My house has never smelled better! I hadn't ever tried Air Wick Lavender & Chamomile but to say it smells amazing is an understatement! I've tried plenty of other brands but they always gave out so quick BUT these actually last! Definitely recommend these if you want your house to smell great.

Review from airwick.us

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Nov 3, 2021

Sbus89

1 out of 5 stars review

Disgusting smell

I have been buying the lavender and chamomile for years. It always calmed me down after a hard day. When I plugged it in the other day the smell was not pleasant. It’s horrible I will be throwing it in the garbage. I think it horrible to change it without letting your consumer know. This product is not cheap considering I buy it in the large pack. Now I wasted my money.

Review from airwick.us

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reply from Customer Care

Hi, we’re sorry to hear that our Air Wick Scented Oil Lavender and Chamomile refills didn't meet your expectations. This scent consists of a characterful fragrance of aromatic lavender essence rounded off with gentle chamomile and precious woods. We invite you to explore other fragrances that we offer, such as Pumpkin Spice. This refill has the scent of a perfect pumpkin pie, filled with sweet pumpkin, warm baking spices, and topped with homemade whipped cream. Please be assured that your comments will be passed along to the group responsible for future planning. As the manufacturer of Air Wick, we would appreciate an opportunity to learn more about your experience. Please call 1-800-235-6052 between 9:00-5:00 EST (Monday - Friday) or send us an email via the Contact Us page on our website including the following case number, RB0000605102, and we would be more than happy to help. We look forward to hearing from you! Sincerely, your Air Wick Team!

Jun 16, 2022

Chris in NE

4 out of 5 stars review

Nice smell, fills the room

[This review was collected as part of a promotion.] Very nice scent-these refills really fill the room with scent. Some of the scents do this better than others. This one is good at that. I just wish it wasn't purple! Clear would be better to fit in with more decor.

Review from airwick.us

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May 29, 2021

AA09

1 out of 5 stars review

Not as good as the old smell!

I’m so disappointed that the scent has changed!! I’ve been using this product for years and have always recommended it to others who love it as well. The new smell is totally different and just too strong. Had to unplug it :( please consider changing back to the old smell or at least make it available to purchase!!

Review from airwick.us

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reply from Customer Care

Hello, we're disappointed to know that you're not satisfied with the purchase of Air Wick Scented Oil Lavender and Chamomile Refill. This oil contains a characterful fragrance of aromatic lavender essence rounded off with gentle chamomile and precious woods. It will be helpful to know that you may want to lower the setting on the device so less of the fragrance is released. We also invite you to try a different scent available, such as Fresh Linen. This fragrance will give a familiar smell of fresh clean laundry, sunshine and pure white flowers blend together. We always strive to better ourselves and will pass your feedback onto our innovation team. We'd also love to hear more about your experience. You can reach us at 1-800-235-6052 between 9:00-5:00 EST (Monday - Friday) using case number RB0000611070. We look forward to hearing from you! Sincerely, Your Air Wick Team

Jul 29, 2021

AmyN

1 out of 5 stars review

Please bring back scent

Just opened a five pack of my favorite air freshener and wondered where that strange smell was coming from because it wasn’t lavender and camomile. It doesn’t smell like lavender at all. They have been thrown in the trash. Please, please bring back the way it was before.

Review from airwick.us

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Mar 1, 2021

Georgia Guy

1 out of 5 stars review

Bring Back The Original Scent PLEASE!!!

I have used and loved the Lavender and Chamomile Plug In Scent for years. I recently purchased a 5 pack of the "new and improved" scent without realizing there had been a change. Once I installed them throughout my home, I immediately noticed the difference. The new scent is overpowering and extremely artificial. It actually made me queasy. I quickly discarded all 5 refills. Please bring back the original scent.

Review from airwick.us

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Nov 13, 2021

Mom01

1 out of 5 stars review

AWFUL!!!

WHY? Why would you change something so great and make it SO AWFUL!! I have used the air wick lavender plug ins for Years! It was always so nice to come home. Everyone always commented on how great my house smelled! Not anymore! The "new smell" is the WORST!My husband had picked up a new pack and plugged it up. I thought we had a "bad pack", so we put in another one. It smells SO BAD! It makes me mad to smell it!! NO hint of Lavender. I can't believe AirWick could mess this up so badly!!! CHANGE IT BACK!!!

Review from airwick.us

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reply from Customer Care

Hi, we’re sorry to hear that our Air Wick Scented Oil Lavender and Chamomile refills didn't meet your expectations. This scent consists of a characterful fragrance of aromatic lavender essence rounded off with gentle chamomile and precious woods. We invite you to explore other fragrances that we offer, such as Pumpkin Spice. This refill has the scent of a perfect pumpkin pie, filled with sweet pumpkin, warm baking spices, and topped with homemade whipped cream. Please be assured that your comments will be passed along to the group responsible for future planning. As the manufacturer of Air Wick, we would appreciate an opportunity to learn more about your experience. Please call 1-800-235-6052 between 9:00-5:00 EST (Monday - Friday) or send us an email via the Contact Us page on our website including the following case number, RB0000605310, and we would be more than happy to help. We look forward to hearing from you! Sincerely, your Air Wick Team!

Nov 10, 2021

Diya

1 out of 5 stars review

Changed formula

O loved this scent for years it was very unique had mybhouse smelling good! This is the second time the the scents have changed and the first one was worst! Please go back to the original scent listen to your customers or just discontinue this scent it's horrible!

Review from airwick.us

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reply from Customer Care

Hello, Diya. We’re sorry to hear about your experience with our Air Wick Scented Oil Lavender and Chamomile refill. This scent consists of a characterful fragrance of aromatic lavender essence rounded off with gentle chamomile and precious woods. We hope you will also take the time to explore some of the other fragrances that we offer, such as Apple Cinnamon Medley. This gentle fragrance is a combination of fresh juicy red apples, freshly ground warm cinnamon, and spicy nutmeg with sweet vanilla and warm woody notes. As the manufacturer, we'd love to speak with you and learn more about your experience. Please call us at 1-800-235-6052 between 9:00-5:00 EST (Monday - Friday) or send us an email via the Contact Us page on our website with reference RB0000605209, and we’d be more than happy to help! Sincerely, Your Air Wick Team!

Jan 5, 2024

Annie

1 out of 5 stars review

Changed formula

I have tried to give the new airwick lavender formula a try and I can’t stand it. I am very disappointed. I seriously loved the old one and would love to have the old scent back. I have no longer bought airwick due to this reason because the old formula was my absolute favorite and can’t find one that I love. I would give this whole product a zero if I could!!!!!!

Review from airwick.us

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reply from Air Wick Consumer Care Department

Thank you for your honest feedback of our Air Wick Scented Oil Lavender & Chamomile refill. We understand that everyone perceives smell differently. We hope that although you were not a fan of this fragrance, you take the time to explore some of the other fragrances that we offer, such as Air Wick Scented Oil Apple Cinnamon Medley. This gentle fragrance is a combination of fresh juicy red apples, freshly ground warm cinnamon and spicy nutmeg with sweet vanilla and warm woody notes. Please be assured we have forwarded your comments to the appropriate team for future planning. Sincerely, Your Air Wick Team

Apr 26, 2021

disappointed customer

1 out of 5 stars review

Plug In Scent is Different

Lavender Chamomile Plug Ins were a nice subtle scent for my business office bathrooms. I didn't realize the scent had changed when it came time to purchase more, but I sure smelled the difference when I walked in the office the next day. I was taken back by the overpowering, candy-like scent. I gave it a chance but after clients made comments and the bad headache it gave me I'm afraid this is going in the trash. So sad Air Wick made this change. When it comes to air fresheners I'm particular. This never really smelled like true lavender, but it was pleasant and now it's way too fake and strong .

Review from airwick.us

Helpful?

reply from Customer Care

Hello. Thank you for trying our Air Wick Scented Oil Lavender and Chamomile Scented Refill. We're sorry to learn about your experience with our product. For best results, Air Wick scented oils should be placed in a well-ventilated area. We also suggest you try decreasing the interval setting on your device to lessen the amount of fragrance released or try a different scent of ours, such as Fresh Linen. When you get an opportunity, we'd like to speak with you further and check to see how you are doing. Please call us at 1-800-235-6052 between 9:00-5:00 EST (Monday - Friday) or send us an email via the Contact Us page on our website including the following case number RB0000610478, and we'd be more than happy to assist. We look forward to hearing from you! Sincerely, Your Air Wick Team!