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Customer reviews for Air Wick Plug In Scented Oil Air Fresheners, Lavender & Chamomile, 2 warmers + 8 refills for
Air Wick Plug In Scented Oil Air Fresheners, Lavender & Chamomile, 2 warmers + 8 refills
3.8 out of 5 stars
stars483 ratings207 reviews
  1. 5 stars61% (296)
  2. 4 stars8% (39)
  3. 3 stars4% (20)
  4. 2 stars1% (7)
  5. 1 star25% (121)

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Showing 61-70 of 207 reviews
Nov 3, 2021
Sbus89
1 out of 5 stars review

Disgusting smell

I have been buying the lavender and chamomile for years. It always calmed me down after a hard day. When I plugged it in the other day the smell was not pleasant. It’s horrible I will be throwing it in the garbage. I think it horrible to change it without letting your consumer know. This product is not cheap considering I buy it in the large pack. Now I wasted my money.

Review from airwick.us
Helpful?13XP216OJBQO15821954991
reply from Customer Care

Hi, we’re sorry to hear that our Air Wick Scented Oil Lavender and Chamomile refills didn't meet your expectations. This scent consists of a characterful fragrance of aromatic lavender essence rounded off with gentle chamomile and precious woods. We invite you to explore other fragrances that we offer, such as Pumpkin Spice. This refill has the scent of a perfect pumpkin pie, filled with sweet pumpkin, warm baking spices, and topped with homemade whipped cream. Please be assured that your comments will be passed along to the group responsible for future planning. As the manufacturer of Air Wick, we would appreciate an opportunity to learn more about your experience. Please call 1-800-235-6052 between 9:00-5:00 EST (Monday - Friday) or send us an email via the Contact Us page on our website including the following case number, RB0000605102, and we would be more than happy to help. We look forward to hearing from you! Sincerely, your Air Wick Team!

Jun 16, 2022
Opinionated1
5 out of 5 stars review

Love the relaxing scent of Lavender

[This review was collected as part of a promotion.] These plug ins are used in the bedroom to help me drift to sleep because of the soothing lavender smell and in the bathroom while taking a relaxing bath. The smell is not overpowering if you adjust the setting to the low setting and this product lasts for a very long time before needing a new refill.

Review from airwick.us
Helpful?13XP216OJBQO15821954991
Jul 30, 2021
lauren
1 out of 5 stars review

NEW SCENT IS AWFUL

As noted, this is a perfect example of why if something is not broke is should not be fixed. The old scent was unique and subtle. This new scent is intrusive and aggressive. The best way to describe it is, everything you typically detest about air fragrances. If it is a question of money, I would gladly pay more to purchase the old scent. This one is going right in the garbage, I would rather go upstairs and smell the combination of odors from the rooms of two little boys.

Review from airwick.us
Helpful?13XP216OJBQO15821954991
Apr 29, 2022
DecemberGirl
1 out of 5 stars review

Bring back the original Lavender & Chamomile

I absolutely loved the scent of the original Lavender & Chamomile plug-ins. I had them all over my house and received many compliments from guests. However, the "New" version of this scent is absolutely awful. The smell if completely different than the original and quite frankly, it stinks. Please bring back the original scent! I recommend advertising it as "Original" so we will all know it is safe to purchase this product once again.

Review from airwick.us
Helpful?13XP216OJBQO15821954991
Jun 16, 2022
Nynonna
3 out of 5 stars review

This was okay but not the best scent.

[This review was collected as part of a promotion.] The Lavender was overpowering and that was all you could smell. Also didn't really smell like rea lavender. Also suppose to last longer than it did. Even on the lowest setting they only lasted about 2 weeks. .Somewhat disappointed as AIr Wick scents used to be better.

Review from airwick.us
Helpful?13XP216OJBQO15821954991
reply from Customer Care

Hello, Nynonna. We're sorry to hear that you did not enjoy the Lavender and Chamomile fragrance. This is a characterful fragrance of aromatic lavender essence rounded off with gentle chamomile and precious woods. We suggest you decrease the interval settings of your device to allow less fragrance to emit. We also recommend you try different fragrances that Air Wick offers such as Summer Delights. This fragrance resembles fresh white florals, sweet melon, and subtle vanilla. It may be helpful to know that our 60 days claim is based on research and development testing. As the manufacturer, we'd like to learn more about your experience and assist you further. Please call 800-228-4722 between 9:00-5:00 EST (Monday - Friday) or send an email to us at consumercare_usa@rb.com, including the following case number RB0001311048, and we'd be happy to help. We look forward to hearing from you! Sincerely, Your Air Wick Team!

Jan 5, 2024
Annie
1 out of 5 stars review

Changed formula

I have tried to give the new airwick lavender formula a try and I can’t stand it. I am very disappointed. I seriously loved the old one and would love to have the old scent back. I have no longer bought airwick due to this reason because the old formula was my absolute favorite and can’t find one that I love. I would give this whole product a zero if I could!!!!!!

Review from airwick.us
Helpful?13XP216OJBQO15821954991
reply from Air Wick Consumer Care Department

Thank you for your honest feedback of our Air Wick Scented Oil Lavender & Chamomile refill. We understand that everyone perceives smell differently. We hope that although you were not a fan of this fragrance, you take the time to explore some of the other fragrances that we offer, such as Air Wick Scented Oil Apple Cinnamon Medley. This gentle fragrance is a combination of fresh juicy red apples, freshly ground warm cinnamon and spicy nutmeg with sweet vanilla and warm woody notes. Please be assured we have forwarded your comments to the appropriate team for future planning. Sincerely, Your Air Wick Team

Jan 12, 2022
Ceejay
1 out of 5 stars review

The formula has changed and they ruined it!

I have been a fan of the Lavender and Chamomile for years. Now that the company has changed the scent and it is awful!!! This product now smells like someone’s cheap perfume, and it is very overpowering. The company made a poor decision in doing this. They lost a customer in me, and I bet countless others.

Review from airwick.us
Helpful?13XP216OJBQO15821954991
Mar 12, 2021
Corey
2 out of 5 stars review

Plwase change the scent back!

I am so used to my home smelling like the lovely lavender scent it used to be but this new horrible scent is just the worst! It’s like powdery and gross and gives me a headache. I’ve wasted so much money trying to buy any that didn’t say “new” but they still were. Please change it back!

Review from airwick.us
Helpful?13XP216OJBQO15821954991
Jun 26, 2021
Shan
1 out of 5 stars review

New smell. Was a loyal customer.

I started buying this scent about 6 years ago after I fell in love with it in someone else's house. I noticed immediately when the scent changed and it is not good. It smells fake now and the scent doesn't carry as far or last long at all, which is a good thing because it just doesn't smell good anymore anyway. Time to move on.

Review from airwick.us
Helpful?13XP216OJBQO15821954991
Jun 16, 2021
Spence
1 out of 5 stars review

Awful new smell!

I always buy the lavender chamomile scent and get so many compliments on the smell. I disappointed that the smell has changed. Before it was a soothing relaxing scent and now it smells like a cheap gas station air freshener. I will no longer purchase these!

Review from airwick.us
Helpful?13XP216OJBQO15821954991