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Customer reviews for Air Wick Plug In Scented Oil Air Fresheners, Lavender & Chamomile, 2 warmers + 8 refills for
Air Wick Plug In Scented Oil Air Fresheners, Lavender & Chamomile, 2 Warmers + 8 Refills
4.3 out of 5 stars
stars
1,183 ratings890 reviews
  1. 5 stars72% (853)
  2. 4 stars12% (138)
  3. 3 stars4% (50)
  4. 2 stars1% (15)
  5. 1 star11% (127)

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Showing 61-70 of 890 reviews
Aug 1, 2021
Reviewer name: Disaappointed
1 out of 5 stars
1 out of 5 stars review

Could not be more terrible!

What is so wrong with plain lavender? Be a pioneer and bring back the pure fragrance. The changed fragrance is beyond awful. After using the lavender plug-in for over 10yrs, I tried to be open-minded with this scent combo. It’s a hard NO. There are no other plain lavender scents on the market that stand up to Air Wick’s old scent. Please consider bringing it back.

Review from airwick.us
Helpful?13XP216OJBQO15821954991
Mar 27, 2021
Reviewer name: Amalia
5 out of 5 stars
5 out of 5 stars review

Brings back memories!!!

I dont know what from my childhood smelt like this, but omg!!! It reminds me of my childhood... I love the smelll!!! It's different! I like the original smell, but I like this one more... It has a stronger smell... Perfect for a house of 7 people!!! Lasts longer!!!

Review from airwick.us
Helpful?13XP216OJBQO15821954991
Jun 16, 2022
Reviewer name: Nynonna
3 out of 5 stars
3 out of 5 stars review

This was okay but not the best scent.

[This review was collected as part of a promotion.] The Lavender was overpowering and that was all you could smell. Also didn't really smell like rea lavender. Also suppose to last longer than it did. Even on the lowest setting they only lasted about 2 weeks. .Somewhat disappointed as AIr Wick scents used to be better.

Review from airwick.us
Helpful?13XP216OJBQO15821954991
reply from Customer Care

Hello, Nynonna. We're sorry to hear that you did not enjoy the Lavender and Chamomile fragrance. This is a characterful fragrance of aromatic lavender essence rounded off with gentle chamomile and precious woods. We suggest you decrease the interval settings of your device to allow less fragrance to emit. We also recommend you try different fragrances that Air Wick offers such as Summer Delights. This fragrance resembles fresh white florals, sweet melon, and subtle vanilla. It may be helpful to know that our 60 days claim is based on research and development testing. As the manufacturer, we'd like to learn more about your experience and assist you further. Please call 800-228-4722 between 9:00-5:00 EST (Monday - Friday) or send an email to us at consumercare_usa@rb.com, including the following case number RB0001311048, and we'd be happy to help. We look forward to hearing from you! Sincerely, Your Air Wick Team!

Oct 26, 2021
Reviewer name: Jackie93
1 out of 5 stars
1 out of 5 stars review

Defective

I bought four plugs and a bunch of these plugs because we love the smell. Only one worked. No matter where we moved them or changed the scent the others would not do anything. We love the diffuser spray and will stick with that but these plug ins are a waste of money so I recommend trying other spray products first.

Review from airwick.us
Helpful?13XP216OJBQO15821954991
reply from Customer Care

Hi, we’re sorry to hear about your experience. For such instances, Air Wick has created straightforward troubleshooting steps to help your Plug-In get back into working order. First, unscrew the cap from the fragrance bottle and insert it upright into a warmer until a "click" can be heard. Then, plug into the outlet upright with a refill bottle on the bottom. As the manufacturer, we'd like an opportunity to speak with you personally and further assist you. Please call 1-800-235-6052 or send us an email on the Contact Us page on our website including case number RB0000604779, and we would be happy to help. We look forward to hearing from you! Sincerely, Your Air Wick Team!

Mar 21, 2021
Reviewer name: Curt
2 out of 5 stars
2 out of 5 stars review

Prefer the original version

They did change the scent. I do prefer the older scent smell, as it helped me sleep. I can't really smell the lavender anymore unfortunately. I mostly just smell Chamomile and a soft soap type scent. I would recommend going back to the original version air wick.

Review from airwick.us
Helpful?13XP216OJBQO15821954991
Jun 16, 2022
Reviewer name: Littlepinkheart09
4 out of 5 stars
4 out of 5 stars review

Pleasant scent!

[This review was collected as part of a promotion.] I really enjoy these Air Wick Scented Oil Air Freshener refills in Lavender & Chamomile scent. The scent is very lovely and lasts longer than most other scented oil brands I've tried. I like using them to help freshen up our bathrooms and laundry room since that's where I keep our litter box and they seem to do a nice job keeping the rooms smelling pleasant. This 5 pack is especially nice because I have extra refills available when one runs out or if I want to spread them around the house. I think these definitely work better for smaller to medium sized rooms, but if you have a larger room you could always use a couple in different corners if you wanted to.

Review from airwick.us
Helpful?13XP216OJBQO15821954991
Jul 3, 2021
Reviewer name: Piranha
1 out of 5 stars
1 out of 5 stars review

Jury is in and it's not good...

I'm going to pile on to the other negative reviews with the hopes that you all get the message. Air Wick Lavender stood out from the scented oil crowd because it was light and natural. You managed to reformulate it to cloying and nauseating. Go back to the original - if it ain't broke don't fix it.

Review from airwick.us
Helpful?13XP216OJBQO15821954991
Jul 9, 2021
Reviewer name: MCW1157
1 out of 5 stars
1 out of 5 stars review

Why fix what's not broken

I have been buying this scent for years..... it was warm and subtle. I always recieved compliments on the scent. I just purchased new refills last week.... NOT EVEN CLOSE to what I've purchased in the past! Why change this popular scent? The new version smells like the urinal section in the men's bathroom! It's AWFUL...... all going in trash!! Please go back to the old formula......

Review from airwick.us
Helpful?13XP216OJBQO15821954991
reply from Customer Care

Hello, we're disappointed to know that you're not satisfied with the purchase of Air Wick Scented Oil Lavender and Chamomile Refill. This oil contains a characterful fragrance of aromatic lavender essence rounded off with gentle chamomile and precious woods. We'd like to invite you to explore some of our other fragrances, such as Vanilla and Pink Papaya. This fragrance captures the freshness of a summer evening breeze with notes of papaya blended with the soft, delicious scent of vanilla. As the manufacturer, we would like to further assist you. Please call 1-800-235-6052 or send us an email on the Contact Us page on our website including case number RB0000613930, and we would be happy to help. We look forward to hearing from you! Sincerely, Your Air Wick Team.

Apr 19, 2021
Reviewer name: HC432
1 out of 5 stars
1 out of 5 stars review

Please bring back the old scent!

I am not usually a review writer but felt so compelled about the fragrance change in this product. I have been using this product for a number of years. It truly is the only scent I use. I use it at home and at school. As a teacher, I loved using the lavender scent in the classroom. Lavender can have a wonderful calming effect and my students enjoyed walking into a room that had a pleasant smell. A few months ago, I purchased a new supply for my classroom and noticed the change in the smell but thought it might be me. My students started to take notice as well. I continued to use the product and didn't think much of it and settled on the thought I had received a bad package. That was until I replaced my product at home. Low and behold the same smell. I started to research a little and found others have felt the same way about this product. Please consider going back to the old scent. This new scent is not pleasant. It almost smells as if you are trying to cover up old garbage. I will be moving onto another brand until you switch back to your old scent.

Review from airwick.us
Helpful?13XP216OJBQO15821954991
Dec 6, 2023
Reviewer name: Lucky
1 out of 5 stars
1 out of 5 stars review

Lavender and Chamomile fragrance is awful

The lavender and chamomile fragrance is awful. It permeates rooms with an unbelievably strong and pungent odor, which lingers in the area long after unplugging the warmer. It causes me to cough and sneeze. Since it’s been used and some of the oil spilled (not sure how that happened), I don’t think I can return it to the store. The old lavender fragrance was so much better. Please bring back the old fragrance.

Review from airwick.us
Helpful?13XP216OJBQO15821954991
reply from Air Wick Consumer Care Department

We're sorry to learn about your experience with Air Wick Scented Oil Lavender & Chamomile Kit. When used as directed, the experience you describe is not expected to occur. When you get an opportunity, we'd like to speak with you further and check to see how you are doing. Please call 1-800-228-4722 between 9:00-5:00 EST (Monday - Friday) or send an email to us at consumercare_usa@reckitt.com, including the following case number RB0003134902, and we would be more than happy to assist. Sincerely, Your Air Wick Team.