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Customer reviews for LG 30 cu. ft. French Door Refrigerator with Craft Ice™ for
LG 30 cu. ft. French Door Refrigerator with Craft Ice™
3.8 out of 5 stars
stars
986 ratings982 reviews
  1. 5 stars49% (484)
  2. 4 stars20% (195)
  3. 3 stars11% (105)
  4. 2 stars8% (75)
  5. 1 star13% (127)

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Showing 801-810 of 982 reviews
Jun 17, 2021
Reviewer name: Woww
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Highly disappointed

[This review was collected as part of a promotion.] I bought this 7 months ago and am so disappointed that I did

Review from lg.com
Helpful?0TQFGO3TFT4K15726415848
reply from LGE Social Media

I would like to apologize for the troubles and frustration that you experienced. I want you to know that your complaint and feedback give us the chance to resolve any problems that may occur and assist us in making our services better. We’d like to gather more information to see if we can determine the issue. Please contact LG Customer Support by private message via Facebook @LGUSSupport and use #VOC in your first message to our social media support team. Please be sure to provide your contact information, model/serial numbers and date of purchase and we will do everything in our power to help. Thank you. ^Daphane

Apr 5, 2021
Reviewer name: Fishrman1
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

Temperature

[This review was collected as part of a promotion.] Temperature seems really even, easy to organize shelves seem better quality

Review from lg.com
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May 17, 2025
Reviewer name: Cal Wolfe
5 out of 5 stars
5 out of 5 stars review

Very modern, convenient and dependable

We bought this one about 6 months ago and love it. The 2 freezer compartments are very handy and convenient. You can have crushed ice and ice balls. Cell phone app lets you control the fridge from anywhere.

Helpful?0TQFGO3TFT4K15726415848
May 7, 2021
Reviewer name: Ventilation
4 out of 5 stars
4 out of 5 stars review

Buyer Be Ware!!

[This review was collected as part of a promotion.] First of all I rarely write reviews but I always read the reviews before I purchase a specific product. We have had our beautiful LG 30cu ft. ThinQ for 3 months and we love it. We bought our first LG product (French Door Refrigerator) approx. 8 years ago and loved it. We moved from that house to a condo within the last year and of course we wanted an LG Refrigerator in our new kitchen we put in the condo. However, a couple weeks ago we noticed the ice cream was soft and then some of the other items in the freezer section were not frozen solid. We called LG for a Service Tech. It turns out the refrigerator compressor over heated due to lack of ventilation to the coils and compressor, thus ruining the compressor. We learned that LG made a design change on the moved the coils from the front of their refrigerators to the back side closer to the compressor to make them more efficient. Please Note: Most all the other refrigerator manufactures have made the same design change to improve the operating efficiency of their product. The problem is, the place from where we purchased our LG Refrigerator and the installers that delivered it didn't take time to tell us that that the space you put the refrigerator in MUST be ventilated!!! This was very disappointing!! I believe It is LG's responsibility to make sure the customer is informed!!! Fortunately for us, I was able to put a hole 10" X 14" in the wall behind the fridge to provide ventilation. However, this might not be the case for everyone depending where your refrigerator is located in your kitchen. The new compressor will be installed next Monday. I'm crossing my fingers that it will be good as new but I will always wonder now how long will it last and what happens when it's out of warranty. ??

Review from lg.com
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Aug 10, 2024
Reviewer name: 4AD67AR
5 out of 5 stars
5 out of 5 stars review

Very happy with all of the features.

[This review was collected as part of a promotion.] The personal at CENWOOD are excellent, the process of purchasing a refrigerator was made easy with there help . Our refrigerator was delivered earlier than expected that made us very happy . The delivery team was excellent , setup was very smooth and they went over the operation with us very pleased .

Review from lg.com
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reply from LG Digital Care Team

Hi there! Sounds like everything from purchase to delivery went smoother than a brand‑new fridge door glide. Love hearing that the team made the whole experience easy and enjoyable. If you ever need anything in the future, @LGUSSupport is always here to help. #LifesGood ❤️ -Rich

Jun 19, 2023
Reviewer name: Stacey R
2 out of 5 stars
2 out of 5 stars review

We're Returning, Terrible at Ice Production

I wanted to love this refrigerator, unfortunately it just was not a good fit for our family. We are returning it. I would say it is very poor at ice production. It struggles to fill the in door, very small, ice bucket in a day's span. It only produces 3 very small craft ice balls in a day's time, and we have it set at Ice Plus and to make 6. It's beyond ridiculous. We have a family of four and were constantly out of ice. The inside is very difficult to arrange, we have a lot of bottles that are tall, soy sauce, Worcestershire, Ketchup, BBQ, etc., and it's hard to make them fit. I don't like that when you open the freezer the top drawer doesn't slide open as well. All of that was workable, but the ice situation was not and I'm not paying that much money for a refrigerator I do not love. It's also on the dark side, just not impressed no matter how much I wanted to be.

Review from lg.com
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reply from social/LG

We see that you left a 2 star review, However the details about your experience with us is one that is less than our desires. Thank you for bringing this to our attention. Because we've had issues with the craft ice balls not ejecting properly LG has released a software update for those units with a craft icemaker. You can also try the following troubleshooting steps showcased in this video https://www.youtube.com/watch?v=XFj0G2xTZL0 The main thing the software update does is it extends the heater time which now loosens the ice balls from the mold and allows them to drop. Once that happens your icemaker will begin back on its regular cycle of making ice. If these steps don't work, you can always reach back out to us for further assistance. We hate to see you go, However, We understand your decision. Going forward we look ahead to the next time to serve you better in the future. ~Tanisha

Nov 1, 2024
Reviewer name: HungryMatt
1 out of 5 stars
1 out of 5 stars review

Not a fan of LG

[This review was collected as part of a promotion.] This refrigerator has been trouble from the beginning. Both ice makers have been replaced, evaporator and condensers have died also. Worst part has been trying to get a promised food replacement check 2 months and still being put off.

Review from lg.com
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reply from LG Digital Care Team

Hey Matt! Thanks for telling us about your LG fridge and service experience. Building trustworthy products that are durable and reliable is what we always aim to achieve, so your feedback is invaluable. We'd love to look into options for your evaporator and condenser to get your unit up and running again, along with the food reimbursement! Please get in touch with us on social media @LGUSSupport with your contact info. We'll be with you every step of the way! *Joseph

Oct 5, 2021
Reviewer name: abjones
1 out of 5 stars
1 out of 5 stars review

It was great - till it wasn't.

Purchased in May but didn't receive until end of June. Once we finally got the fridge it was great - for 3 weeks exactly. After that started making loud noises, BOTH ice makers quit working, freezer won't freeze and won't hold temperature. Have had 2 service techs out and it's October - and still not fixed. At my wits end. Bought this to replace a 16 year old LG we never had problems with. Will never purchase another LG product again.

Review from lg.com
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reply from LGE Social Media

We hate hearing you are having an issue with your unit. We’d like to gather more information to see if we can help. Please contact LG Customer Support via private message on Facebook @LGUSSupport and use #VOC in your first message to our social media support team. Please be sure to provide your contact information, model/serial numbers, and date of purchase so that we can better investigate and quickly assist you with a resolution, where possible. We apologize for any inconvenience this has caused. ^Daphane

Jul 28, 2024
Reviewer name: Pearl Sova
1 out of 5 stars
1 out of 5 stars review

I barely have a year with my refrigerator and it had so many problems that they took their sweet time fixing it. I lost all my groceries. It took six weeks to finally get it fixed. I am a loyal lg customer. I just bought a new stove recently. I’m disappointed with not making a priority to get my refrigerator fixed.

Review from lg.com
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reply from LG

Thank you so much for sharing your experience with us. We truly understand your feelings about the inconvenience you've faced. Losing your groceries is disappointing. Your feedback is very important to us, and I want you to know that we're committed to improving our service. Please reach out to us on social media @LGUSSupport so we can help you further. ^Cris

Sep 15, 2021
Reviewer name: BadLGCompressors
1 out of 5 stars
1 out of 5 stars review

Two compressor failures within nine months.

We ordered this refrigerator last winter, it arrived in January. In February the compressor failed. We had to store our food in coolers with dry ice for nearly two weeks before it could be repaired. Yesterday (mid September) the compressor started to make noise. We called for service again. This morning we woke up to water dripping out of the ice dispenser all over the floor and a 55 degree refrigerator section. Before you purchase an LG refrigerator Google "LG refrigerator compressor failure."

Review from lg.com
Helpful?0TQFGO3TFT4K15726415848
reply from LGE Social Media

We hate hearing your unit is not working properly. We’d like to gather more information to see if we can determine the issue. Please contact LG Customer Support via private message on Facebook @LGUSSupport and use #VOC in your first message to our social media support team. Also include your contact information, model/serial numbers and date of purchase so that we can investigate and explore all options to provide you with quick assistance and expedite a resolution. We will do everything in our power to help and apologize for any inconvenience experienced. Thank you. ^Daphane