Hello Dear Customer,<br /><br />Thanks for sharing your review.<br /><br />We&#39;re sorry to know that your Shark Upright Vacuum did not meet your expectations, as you find it too heavy and hard to maneuver. We understand the importance of the maneuverability in a vacuum cleaner and understand how frustrating this can be. We will absolutely share your feedback with the relevant teams for consideration on future products. If you need any help with your product, please don&#39;t hesitate to reach out to our team by phone at 1-855-427-5127.<br /><br />Kind regards,<br />Shark Clean

Hello,<br />Thank you for taking the time to leave a review.<br />We fully understand why this situation you faced with your Rotator Pet Plus vacuum would be disappointing. We always aim to build high-quality, long-lasting products, so it&#39;s disheartening to hear we let you down this time. Please reach out to us by phone at 1-855-427-5127; we&#39;d be delighted to assist you in maximizing your product&#39;s performance. <br />Kind regards, <br />Shark Clean