Hi WS, Thank you for your product feedback, please know that this will be taken on board here at SharkNinja. If you'd like any assistance from our customer service team, please don't hesitate to get in touch using the following link.https://support.sharkclean.com/hc/en-us/articles/4403101981714-Contact-UsKind regards, Shark Clean

Hello, <br /><br />Thank you for your review and feedback for this Shark. We&#39;re disappointed to hear that you&#39;re not loving your vacuum and if there&#39;s anything we can do to help improve your experience, please don&#39;t hesitate to get in touch with our customer service team through the following link.<br /><br />https://support.sharkclean.com/hc/en-us/articles/4403101981714-Contact-Us<br /><br />Kind regards, <br />Shark Clean

Hello Jo, <br /><br />Thanks for sharing your review.<br /><br />We&#39;re sorry to know that your Shark Upright Vacuum did not meet your expectations, as it doesn&#39;t turn smoothly and it&#39;s difficult to maneuver around furniture and along the walls; we understand how disappointing this can be. Please reach out to our team by phone at 1-855-427-5127; we&#39;d be happy to help you to get this sorted.<br /><br />Kind regards,<br />Shark Clean