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Customer reviews for Samsung Genuine HAF-QIN 2 Pack Water Filter for
Samsung Genuine HAF-QIN 2 Pack Water Filter
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4.2 out of 5 stars
stars
654 ratings654 reviews
  1. 5 stars73% (477)
  2. 4 stars8% (54)
  3. 3 stars2% (14)
  4. 2 stars3% (22)
  5. 1 star13% (87)

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Showing 551-560 of 654 reviews
Sep 30, 2023
Reviewer name: Ahmad
4 out of 5 stars
4 out of 5 stars review

DO NOT FORCE IT IN

D NOT FORCE IT IN. Slide the filter in with the arrows pointing to left and right. When it reaches the end and it stops moving STOP. Do not push any further. GENTLY and PERSISTENTLY turn the handle clockwise while pushing GENTLY in. It will lock it in place within 1 and half turns. The arrows will point UP.

Review from Samsung US
Helpful?1PO6DMBCQOPL15661171213
Aug 26, 2024
Reviewer name: Moab Jim
5 out of 5 stars
5 out of 5 stars review

You Get What You Pay For...

[This review was collected as part of a promotion.] With off-brand filters, you are not sure if you are filtering your water or contaminating it. With Samsung, I trust that only the finest media and containers are used in all of their consumer products. The filters last up to six months and there is never a question about water quality.

Review from Samsung US
Helpful?1PO6DMBCQOPL15661171213
Nov 4, 2023
Reviewer name: Julien
1 out of 5 stars
1 out of 5 stars review

Does not work, poor fitment.

I went to change the water filter in my Samsung refrigerator and no matter what I did it would not totally go in. I put the old filter back in and it works fine. Both filters have the same numbers on them, HAF-QIN/EXP, I bought a three pack, I tried another one and will not work either. So frustrating.

Review from Samsung US
Helpful?1PO6DMBCQOPL15661171213
reply from SEA Care

Thank you for sharing your experience with the water filter not fitting correctly, Julien. Let me guide you in installing the water filter. Please see the guide, follow the hyperlinks, and watch the video in the links below for more details. Replacement filter doesn't fit in your refrigerator https://www.samsung.com/us/support/troubleshooting/TSG01109722/ Replace the water filter in your Samsung refrigerator https://www.samsung.com/us/support/answer/ANS00060149/ Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1146497303) to help our team gather your information. Have a great day. ^Charles

Jan 26, 2024
Reviewer name: potratzable
5 out of 5 stars
5 out of 5 stars review

Super Easy Install

There were several complaints about leaks, but to me, this filter change was really easy compared to other appliances. I just followed the directions - which is not super convenient but worked. Shut off the water Drain the water line through the dispenser Rotate the filter counter-clockwise, 180 degrees Remove filter Insert new filter Push in while rotating 180 degrees clock-wise Slowly open the valve and refill the line Run some water through the dispenser and throw out. All done.

Review from Samsung US
Helpful?1PO6DMBCQOPL15661171213
May 31, 2024
Reviewer name: dmom
1 out of 5 stars
1 out of 5 stars review

Don't buy a refrigerator that uses this filter

I have never had a filter so hard to install. My filter has leaked since the day we bought the refrigerator. I decided to check to see if the filter was installed correctly. It took over 30 minutes to get it back in and it is still leaking. It makes me want to get rid of my refrigerator which is less than 5 months old. No more Samsung refrigerators for me.

Review from Samsung US
Helpful?1PO6DMBCQOPL15661171213
reply from SEA Care

Hi there, A refrigerator helps ensure your food stays fresh longer. Let's get the information you need to ensure the fridge is leak-free. The link below will help address the water leak from the refrigerator. Kindly select the scenario that best fits your situation and learn more by checking the hyperlinks and video. Water leaks in a Samsung refrigerator: https://www.samsung.com/us/support/troubleshooting/TSG01001852/ Should you need more assistance with the refrigerator, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number (1147292202) to help our team pull up your information when you message us. Have a great day. -Ernest-

Dec 14, 2022
Reviewer name: Nanners
2 out of 5 stars
2 out of 5 stars review

GET IT TOGETHER SAMSUNG!!!

I bought this fridge because it is a Samsung. There is a water pitcher in mine that is supposed to refill automatically, but it's hit and miss. Which is sooooo disappointing because that's one of the things that sold me on this particular refrigerator. I'm going to need to order a filter now and reading these reviews is not encouraging. PLEASE TELL ME SAMSUNG HAS DONE SOMETHING ABOUT THIS ISSUE THEY ARE VERY AWARE OF?

Review from Samsung US
Helpful?1PO6DMBCQOPL15661171213
reply from Samsung Care

Hello there. We all know a working auto-fill pitcher is needed for you to get a glass of water. Let's go ahead and provide you with a guide on this. There's nothing more refreshing than a glass of nice cool water, and having a pitcher full of it and ready to go is quite handy. Please check these links for details. Autofill water pitcher doesn't fill https://www.samsung.com/us/support/troubleshooting/TSG01201488/ Automatically fill your water pitcher in your Samsung fridge https://www.samsung.com/us/support/answer/ANS00062328/ Should you ever need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1145261340) to help our team pull up your information. Thank you for being a valued customer of Samsung. Have a great day. ^Camille

Oct 24, 2022
Reviewer name: David
1 out of 5 stars
1 out of 5 stars review

Filter leaked and ruined my ceiling below the refr

I inserted my genuine Samsung water filter. Went out to run some errands. Came home an hour later and there's water dripping out of the ceiling in my basement. The genuine Samsung water filter didn't seal. I have replaced water filters my entire life, I know how to do it properly. Worst product ever.

Review from Samsung US
Helpful?1PO6DMBCQOPL15661171213
reply from SEA Care

Hi David, Thank you for sharing your experience in a review. We are here to help. I highly suggest checking this Samsung link: https://www.samsung.com/us/support/troubleshooting/TSG01001852/#leaks-from-the-refrigerator-s-water-filter It indicates an article about leaks in a Samsung refrigerator. If you have inquiries and need further assistance in the future, you may contact us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Once you contact us, you can provide this reference number 1145074398. ^Rainly

Jan 29, 2024
Reviewer name: Troy
5 out of 5 stars
5 out of 5 stars review

Works as advertised, just take your time.

Bought a 3 pack and installed it 1 week ago. I`ve read lots of the reviews here and was curious why the ratings were not higher. The main issue most reviews had were about hissing noise and leaking. One reviewer though gave me hope as to how to properly install the filter without any issues. I purchased and installed and WHAMMO, LEAKS!!!! However just to be clear , i was in a rush , forgot what the one reviewer said and did a lazy ,rushed job. Heres the take away. Turn off the water to the refrigerator before installing the new filter. If you install the filter without doing so, then most likely your guaranteed to flood the kitchen in 15-30 minutes . The filter will not make a secure seal if you try installing with the water pressure still up. If you first shut off water and the then release any execess water from the fridge, it should be smooth sailing . Great product but alot of unfair reveiws. Maybe a better user guide would have helped . God bless and i hope this helps others.

Review from Samsung US
Helpful?1PO6DMBCQOPL15661171213
Oct 10, 2024
Reviewer name: Wolf
5 out of 5 stars
5 out of 5 stars review

A great filter

I had a water main break in my neighborhood last week. The water that was coming out my faucets in the house was brown. But the water that was coming out my refrigerator was crystal clear.

Review from Samsung US
Helpful?1PO6DMBCQOPL15661171213
Oct 27, 2024
Reviewer name: MUM18
2 out of 5 stars
2 out of 5 stars review

Filter ok, but red light will not turn off

Water filter appears to fit fine but reset light will not turn off. Followed all instructions and still won't turn off. You shouldn't have to spend hours on this.

Review from Samsung US
Helpful?1PO6DMBCQOPL15661171213
reply from SEA Care

Hello there, We would love to discuss your fridge model to determine how we can best assist you. Please see the link for the additional steps on resetting the water filter light. Resetting the water filter light https://www.samsung.com/us/support/answer/ANS00060149/ Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number (1147632207) to help our team pull up your information when you message us. Have a great day. ^Charles