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Customer reviews for Samsung Genuine HAF-QIN 2 Pack Water Filter for
Samsung Genuine HAF-QIN 2 Pack Water Filter
3.7 out of 5 stars
stars341 ratings341 reviews
  1. 5 stars57% (193)
  2. 4 stars10% (33)
  3. 3 stars4% (14)
  4. 2 stars6% (21)
  5. 1 star23% (80)

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Showing 121-130 of 341 reviews
Dec 19, 2025
Durga
4 out of 5 stars review

Good

[This review was collected as part of a promotion.] Filters are good and do the required filtration. But they need to be replaced 4/5 months rather than 6 months even I use only for myself (cold water)

Review from Samsung US
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Sep 16, 2025
JALR
5 out of 5 stars review

Excellent water filter

I live in the Midwest. I tested our city water and it is not anything I would drink. I never let my kids drink. For years I bought bottled water. After buying a Samsung fridge with water dispenser, I tested the water after putting in the filter. That is the best water filter Ever. Water tested, amazingly clean. Not afraid to drink the water from our Samsung fridge. Don’t believe me test the water yourself.

Review from Samsung US
Helpful?1PO6DMBCQOPL15661171213
Sep 5, 2025
Nikhil
1 out of 5 stars review

Horrible company, customer service filter/fridge

This is honestly the worst experience I have ever had. I will never be buying a Samsung product ever again, I have told friends and family to not either! I bought this water filter from Samsung and watched a few videos on how to install it. Once I installed the new water filter, a few minutes later there was a HUGE puddle of water from my fridge that seeped into my flooring and damaged it. I removed the water filter immediately and then tried to install again, same thing.. Then I put in my old filter and it worked fine. I tried installing one more time and that was the last straw. I called customer support to replace this water filter and also confirm it was the right one for my fridge. It was indeed the right filter as they confirmed. So I requested for a replacement or a refund and they had transferred me to 6 different people in the span of 1 hour. Still no freaking resolution they keep transferring me to the wrong team. I'm going to be replacing this fridge with a different brand. Mark my words I will never buy a Samsung product again! Lesson learned the hard way... bunch of scammers in this company

Review from Samsung US
Helpful?1PO6DMBCQOPL15661171213
reply from SEA Care

Hello Nikhil, We understand your disappointment with how your concern about the faulty water filter you purchased was handled. We recommend contacting us via the options below to speak with a live representative for additional assistance with your concern. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us 4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG) Please provide us with the reference number, 1150620977, to help our team locate your information when you message us. Have a great day. -John

Sep 20, 2025
JMP0911
1 out of 5 stars review

Scam?

Original filter factory installed had no leaks. Time to change it and as soon as a new one is installed the leaks begin. Is this an intentional filter design on the replacements to cause damage to the housing? Is this done to create service? If I’m only to use a genuine replacement but my genuine replacement causes damage and leaks then I am lost here and can only question the intention.

Review from Samsung US
Helpful?1PO6DMBCQOPL15661171213
reply from Samsung Care

Greetings, We aim to ensure your refrigerator functions at its best. Let us help you out. Please refer to the link below to address the leak from the water filter of your fridge. Click the hyperlinks and watch the embedded video (if available) for tips. Leaks from the refrigerator's water filter: https://www.samsung.com/us/support/troubleshoot/TSG10003766/#leaks-from-the-refrigerator-s-water-fi… Should you ever need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with the reference number, 1150803740, to help our team locate your information when you message us. Have a great day. -Ricardo

Mar 11, 2026
Phil
5 out of 5 stars review

Great Features

[This review was collected as part of a promotion.] Great water filter system. The purity of the water was great.

Review from Samsung US
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Mar 11, 2026
NCKL
5 out of 5 stars review

Clean water, great taste

[This review was collected as part of a promotion.] I've been using this filter for 6 years now. Highly recommended!

Review from Samsung US
Helpful?1PO6DMBCQOPL15661171213
Mar 25, 2026
Peej
5 out of 5 stars review

Filter

[This review was collected as part of a promotion.] Love this filter, it really last long in & easy to install

Review from Samsung US
Helpful?1PO6DMBCQOPL15661171213
Mar 25, 2026
Asianpepperproject
5 out of 5 stars review

It works

[This review was collected as part of a promotion.] Probably the easiest filter I've used for any fridge that I own.

Review from Samsung US
Helpful?1PO6DMBCQOPL15661171213
Mar 11, 2026
Elle
5 out of 5 stars review

Awesome filter

[This review was collected as part of a promotion.] The filter is long lasting. It's also easy to assemble and fits perfectly!

Review from Samsung US
Helpful?1PO6DMBCQOPL15661171213
Mar 25, 2026
Filter
5 out of 5 stars review

Good Taste

[This review was collected as part of a promotion.] It tastes good. I strongly recommend purchasing it.

Review from Samsung US
Helpful?1PO6DMBCQOPL15661171213