I purchased the Forno Galliano 36 inch Propane Range. It was delivered promptly and very well packaged. Not a scratch, dent or ding upon inspection. This is a heavy well-built range and definitely seek help to move and install. It's a no-frills range: just what I was looking for. I don't need digital buttons, self-cleaning etc. I need a work horse and so far, it fits the bill. The burners needed no adjustments, and the oven will need a "burn-off" to rid of the new oven smell. Upon putting my oven thermometer on the rack, it came up to perfect 400 degrees; but it will take some time to get up to temp. So be sure to plan accordingly. The stove tops grates are very well made and also heavy, with the pans being an easy clean / wipe off. I use warm water and dish soap, so not to scratch the surface. The stainless steel, well it's stainless steel. You will have fingerprints and marks and smudges. I've learned there is no such thing as smudge free SS. Again, some mild soap, followed by a micro cloth to dry. The stove top dials are smooth to turn on, and the burners light smoothly as well, none of that sudden "poof", when LP gas is ignited. As for the dials getting hot from the oven: I have yet to experience that, but if I do, I will reach out to Forno regarding the issue. My only complaint at this time are the stickers placed on the oven window. They presented an issue when trying to remove. But a blow dryer, a warm wet cloth and some "goo-gone" did the job. Folks this is an affordable 36 inch range, without spending the "big bucks." Or the big headaches when repairs surface. As for Customer Service, I can say when I was doing my due diligence and reached out to CS. They were prompt and thorough with me and my questions/concerns. Time will tell and you have options of purchasing additional protection services with your dealer. As well as a 2 year warranty from Forno.

Logged in here to register the product for warranty and am required to write a review before proceeding. Not really ready to write a review, but here it is: For the price point, it's a fantastic range. Having issues with oven heating & temp regulation. Oven won't heat past 325 degrees, then will randomly drop below 300. Super annoying. Will reach out to Forno for help.

Bought this oven back in February 2022, and its the best oven I ever had. Its sleek and functional. The oven bakes evenly and Forno Customer service team is efficient and quick to response to any questions you may have. I also Own a Forno refrigerator and totally recommend Forno appliances.

After researching the oven online, the family decided to purchase this oven. Once the stove is installed. we enjoyed the oven however, after the oven was installed we noticed a huge dent on the bottom part of the oven this week, prior to installation. However now working on getting the bottom panel of the oven replaced.

First issue was the oven temperature was off by about 50 degrees below knob temperature. Adjusted the the control to it's max. That was at first use. Also oven creates suet Now oven turns on by itself! Called tech to fix today and he was unable to fix without further investigation.

Great cust service . However as owner I had to make my own repairs under warranty. No compensation yet has been awarded for our down time or repairs made by myself . Sent emails in regards, but no response yet from Forno . I have not one but three major appliances from Forno that I purchased . I would rate a 5 star but failed compensation when told I was going to be warded and no response . However fast delivery of failed part was good . But I made the replacement.

I love the stove and it works well. Before purchasing I called to verify that the fridge, stove, and dishwasher would all have the same finish if purchased in black. I was told they would have the same finish even though they are from different collections. Upon delivery they are different finishes. I love the appliance but I would have planned differently had I known the finishes were not the same.

We bought the stove last year because we had heard it was taking a long time for appliance delivery. It came quickly and has been stored waiting on remodel to be finished. When unpacked there was a dent on one side and on the front cover under the door. Sent in an email to see what customer service will do. Waiting to see the outcome

Just received the new 6 burner range. I absolutely love the way that it looks! It is wonderful to have very functional and efficient burners. I couldn’t believe how fast water came to a boil! The only issue so far is the instruction manual doesn’t have any information about how to air fry. That would be useful.

Overall stove has been working well, the only issue is that sometimes the electric ignitor stay on clicking at the lowest temperature setting, have to increase the temperature for the clicking to stop. Additionally, I was expecting the broiler to heat and cook faster, little disappointed with this feature.