Hi there, Thank you for sharing your feedback. We're sorry to hear that your SLUSHi worked well the first couple of times but then stopped freezing drinks and began shutting off. We recommend reviewing the troubleshooting guide below, as it may help identify and resolve the issue: https://support.sharkninja.com/article/FS300-Series-Ninja-Slushi-Professional-Frozen-Drink-Maker-Troubleshooting-Guide-ca?redirect=false If the issue continues after following the troubleshooting steps, please reach out to our team using the link below so we can take a closer look and assist further: https://support.sharkninja.com/contact-us We appreciate you bringing this to our attention and would love the opportunity to help get your SLUSHi back up and running. Warmly, Ninja Kitchen

Hi there, Thank you for taking the time to leave a review, we truly appreciate your feedback. We’re very sorry to hear that your machine is powering off while in use, especially when trying to make a drink. We understand how frustrating that must be. We’ll be sure to pass your feedback along to our team. We recommend trying the troubleshooting steps in the guide below to see if this helps resolve the issue: https://support.sharkninja.com/article/FS300-Series-Ninja-Slushi-Professional-Frozen-Drink-Maker-Troubleshooting-Guide-ca If the issue continues after following these steps, the guide will help direct you to our Customer Service team for further support. Kind regards, Ninja Kitchen