Hello, <br /><br />Thank you for taking the time to share your experience. <br /><br />We&#39;re truly sorry to hear about the frustration you&#39;ve experienced with your refund process. We completely understand how disappointing and exhausting this situation must be. Please know that we will relay your feedback to the relevant teams for a comprehensive review to help prevent such issues from occurring again. If there&#39;s anything we can support you with, don&#39;t hesitate to contact us at 1-800-365-0135, and we&#39;ll be more than happy to assist you. Your time and patience are greatly appreciated, and we&#39;re sorry again for the experience you&#39;ve had. <br /><br />Kind regards, <br />Ninja Kitchen

Hi there, Thank you for sharing your honest thoughts. Feeling underwhelmed at the start, especially when you were expecting it to be easier to use, can really take away from the excitement of trying something new. It’s nice to hear that the color at least stood out to you. That’s always a positive first impression. Your feedback is appreciated, and sometimes a bit of guidance can help unlock a better experience. This quick start guide may help walk through setup and early use so things feel more intuitive: https://support.sharkninja.com/quick-start-guides?productName=ninja-slushi-professional-frozen-drink-maker?categoryType=Quick_Start_Guides&productId=01tHs00000D0UYJIA3 If things still don’t feel quite right, feel free to reach out to us directly and we’ll be happy to help further: https://support.sharkninja.com/contact-us Kind Regards, Ninja Kitchen