Hi there, Thank you for taking the time to leave a review. We’re sorry to hear about the result you experienced, as this isn’t what we would expect. From your description, ingredients like mango and pineapple are highly pigmented and when combined with soda can sometimes leave light residue or temporary staining. This should not be excessive and is usually removable. Cleaning with warm soapy water or a mild vinegar rinse can help, and rinsing promptly after use is recommended. For more guidance, please visit: https://support.sharkninja.com/product/ninja-slushi-professional-frozen-drink-maker/01tHs00000D0UYJIA3?redirect=false If the issue continues, please contact our team so we can review this further: https://support.sharkninja.com/contact-us Kind regards, Ninja Kitchen

Hi there, Thank you for taking the time to leave a review. We’re glad to hear you’re enjoying the machine for ice, but we understand how frustrating it can be when alcoholic slushies don’t turn out as expected. We know that can make the experience feel more complicated than it should be, and we appreciate you sharing that honest feedback. Alcohol content, sugar levels, and liquid ratios can all impact how well a mixture slushes, so for helpful guidance, tips, and recipe ideas, we recommend visiting our website via the link below. You’ll find additional resources there that may help improve consistency and make the process easier and more enjoyable. You'd also find step-by-step guidance to troubleshoot and resolve the problem, if needed. https://support.sharkninja.com/global-search/fs300 Kind regards, Ninja Kitchen