Hi Jade,<br /><br />We’re sorry to hear your SLUSHi arrived missing the condensation catch. Please reach out to our Customer Service team at 1-800-365-0135 so we can resolve this for you. Our hours are Monday to Friday, 9:00 a.m. to 9:00 p.m. ET, and Saturday from 9:00 a.m. to 6:00 p.m. ET.<br /><br />Kind regards, <br />Ninja Kitchen NA

Hi Ahmad,<br /><br />Thank you for sharing your experience. We understand how frustrating it can be when the unit stops mid-cycle. If this continues after you’ve had more time to work with it, we’d like to help troubleshoot and find a solution. Please reach out to our Customer Support team at 1-800-365-0135 (Mon–Fri: 9 AM–9 PM ET | Sat: 9 AM–6 PM ET). Your feedback is important and helps us improve our products.<br /><br />Kind regards,<br />Ninja Kitchen NA