Hi there,<br />thank you for your feedback. We’re disappointed to hear about your experience with your Shark FlexStyle Multi-Styler with Storage Bag and Diffuser. We will absolutely share your comments with the relevant teams for consideration on future products, and we hope you’ll give our products another try in the future. If you have any questions or need assistance, please call our support team at 1-800-365-0135, Mon–Fri 9 a.m.–9 p.m. ET | Sat 9 a.m.–6 p.m. ET.<br />Best Regards,<br />Ninja Kitchen

Hello Louie, thank you for your review and for bringing this issue to our attention. We are disappointed to hear about your experience. It’s frustrating to learn that the product did not perform as expected and that the drinks did not slush, especially since it was specifically purchased for making alcoholic beverages. This is certainly not our usual standard, and we understand how disappointing and frustrating this must have been for you. We would also like the opportunity to look further into the slush issue and provide additional information and assistance to ensure the machine is being used correctly. Our team can help determine whether any adjustments are needed during use or if there may be a potential defect with the unit.<br />Please contact our customer service team at 1-800-365-0135. Our representatives are available Monday to Friday from 9 a.m. to 9 p.m. ET, and Saturday from 9 a.m. to 6 p.m. ET. We will do everything we can to assist you and help make this right. Kind regards, Ninja Kitchen