Customer reviews for Ninja SLUSHi 5-in-1 88 oz. Professional Frozen Drink Maker forHaven't used it a lot yet but it works great! Just need to set your machine the way you like it which is usually done right away but you can tweak it by setting the cold temperature up or down.
I love the machine itself; however, I'm very disappointed that, after 2 years, it no longer works and only has a 1-year warranty. Ninja should offer a longer warranty for the price you pay, and also a discount on another machine.
Somewhat Disappointed
I don’t think this was worth the price and it was short of my expectations. Cons: - I am disappointed about the serving capacity. The capacity is exactly the same as my Ninja blender which is 64 oz. Depending on your desired serving sizes, you can only make the following; two slushies at 32 oz, four slushies at 16 oz., & eight slushies at 8 oz. I think the price would’ve been worth it if the capacity were doubled to 128 oz. - The machine has temperature issues. The preset settings temperatures for frappes and slushies are not correct or consistent. I have to lower the temperature to make sure it freezes properly. For example, every time I select slushy it doesn’t freeze unless I lower the temperature way lower than the preset default temperature. - Not a great machine for Frappuccinos. If you’re using milk in your Frappuccino recipe, then the machine will basically ruin the texture by making the drink frothy. I haven’t tried using a recipe with a powdered Frappuccino mixture yet so I can’t comment on it but it may work if you use it. Pro’s: - Other than the temperature setting issues, it works. It’s a little loud but it keeps the temperature cold and mixture ready to pour. - Design of function is simple and sleek. - Easy to clean however if you use milk in the recipe it’s harder to get clean so wash it immediately. In summary, I wish I did not buy this product because of the capacity of only 64 oz. If it were 128 oz capacity I think it would be worth it. I think just using my Ninja blender which has the same capacity of 64 oz would have sufficed for my needs.
Hi Kev, Thank you so much for your honest and detailed review. We’re sorry to hear that the SLUSHi didn’t meet your expectations, especially in terms of serving capacity and temperature consistency. We understand how important it is to have a machine that fits your needs—especially when entertaining or making multiple servings. We’re excited to share that we now offer the SLUSHi Max, which features a larger capacity to better support bigger batches and gatherings. It might be a better fit for your needs, and we’d be happy to help you explore that option. Your feedback on the temperature presets and milk-based recipes is incredibly valuable. We’re actively working to improve consistency and texture control, and your experience helps guide those improvements. We’re glad to hear you found the design sleek and the cleaning process manageable. Thanks again for helping us improve. Warm regards, Ninja Kitchen US
Love it so much, I gifts 3!
This is my 4th one that I have bought. I love mine so much I decided to buy one for my niece, my eldest daughter, and my other daughter for Christmas. I'm a Ninja fan for sure. I gave it 4 stars because it's hard to clean the crevice. But I still love mine!
Best Birthday Gift!!!
Hubby purchased this for my birthday and once I set it up, I have been blending and slushy-ing every weekend! Love it so much. But there are some things that I would like to even improve upon or have better explained. Like, the alcohol to mixture ratio. There are some confusing instructions with that and the prefix instructions.
Problematic
I originally purchased this almost a year ago and it worked great until about a month ago when motor started to make a burning smell. I returned that unit and received a new one. I have used the new one 2 times and it is not freezing my drinks when I try to make slushy drinks. It is still runny even when I adjust the temperature. I'm frustrated with this product. I've had two of them and problems with both.
Hello, Thank you for taking the time to provide your feedback. This isn’t our usual standard, and we apologize for how frustrating this must be. We have attached a link to our support page where you can find a step-by-step guide to resolve the issue you are experiencing. Something doesn’t seem quite right about how your product is performing; we’d like to make sure it’s working as it should. If you are unable to visit our website, you can reach out via phone at 1-800-365-0135. https://support.sharkninja.com/global-search/fs300 Our team is available: 📞 Monday–Friday: 9 a.m. – 9 p.m. ET 📞 Saturday: 9 a.m. – 6 p.m. ET Kind regards, Ninja Kitchen
MOLD
MOLD ISSUES -I'm upset about the design of this product. We clean right after each use. I noticed nasty mold. I'm allergic to mold. I've tried everything to clean this and for the money spent on this is ridiculous with how it gets trapped in the creases. This product should have a recall! Very upset for price paid now can't use the machine due to mold trapped will not come out of the creases. I've used a waterpiker wasn't successful My rating is low due to poor quality of making of the machine.
Hi Jackie, Thank you for taking the time to share your feedback. We’re sorry to hear about the mold issue you’ve experienced with your SLUSHi and understand how concerning this must be, especially given your allergy and the difficulty cleaning the creases. This isn’t the experience we want our customers to have, and we’re eager to help here. Please press the link to learn more about how to clean and care for your SLUSHi: https://support.sharkninja.com/article/FS300-Ninja-Slushi-Professional-Frozen-Drink-Maker---Disassembly--Cleaning-ca. You can also use the Contact Us option at the bottom of the webpage for assistance with finding replacement parts if needed. Kind regards, Ninja Kitchen US
D O. N O T. B U Y!
If I could give Z E R O stars I would! This machine is ABSOLUTELY a joke! We the people spend T O O much money on a non functional machine! I've only used this machine 3 times! It's loud & make a screeching sound! The liquor gets caught in the vessel which in turn, causes M O L D! I've tried everything possible to fix that! I.E Waterpik, Interdental Brush, Sink sprayer. N O T H I N G works! Then HORRIBLE Customer have the audacity to tell me to purchase another vessel? WHY? Only to go through the same thing? Besides it's ALWAYS out of stock! BEFORE Y'all SORRY engineers create ANOTHER money grabbing item, fix the issues with the previous product! Ninja corporation is a JOKE! I'm filing a claim with FDA cause MOLD IS A SAFETY ISSUE & Y'ALL DON'T WANT TO DO ANYTHING ABOUT IT! I'LL BE THE FIRST TO GET THIS STARTED!
Hi there, Thank you for taking the time to share your experience, and we’re truly saddened to hear about the issues you’ve encountered with your SLUSHi machine. We understand how upsetting it is to receive a product that doesn’t meet expectations, especially when it involves health concerns like mold and a lack of support. Your feedback is incredibly important, and we take your concerns seriously. The presence of mold and difficulty cleaning certain areas of the machine are issues we’re actively working to address in future designs. We also regret that your experience with our Customer Service team didn’t meet the standard we strive for. We’d like to make this right. Please reach out to our Customer Service team at 1-800-365-0135 your order details so we can escalate your case and explore a resolution. Thank you again for bringing this to our attention. We’re committed to improving both our products and your experience. Warm regards, Ninja Kitchen US
Slushi doesn't disappoint!
I've wanted one of these for the longest time. I finally pulled the trigger and WOW! To be honest, I've only used it to make spiked slushes by pouring a couple of Mike's Hard Lemonades in it. The result is fantastic. I will try other recipes soon but from what I've seen so far, this is a winner!
Perfectly Blended Frozen Treats in Seconds
This machine is a game-changer for summer. It effortlessly creates incredibly smooth, slushy-style frozen drinks with zero icy chunks. I was impressed with its speed https://calgaryprayertimes.com/importance-of-mosques-in-islam/ it delivered a perfect, frosty Slurpee-like consistency in under 60 seconds. Cleanup is also surprisingly simple. It's as fun to use as it is to drink from.