Hi Bobby, <br /><br />Thank you for taking the time to share your experience. <br /><br />We’re so sorry to hear that your Ninja SLUSHI is not working. Your experience is really important to us, and we’d love the opportunity to take a closer look and help resolve this for you. Please don’t hesitate to reach out to our customer care team at 1-800-365-0135 so we can troubleshoot together and explore the best solution. Your feedback is very important to us, and we truly appreciate you bringing this to our attention. <br /><br />Kind regards, <br />Ninja Kitchen

Hi Adrienne,<br /><br />Thank you for your review of the Ninja SLUSHi Professional Frozen Drink Maker. We’re sorry to hear it did not work as expected. This is not the experience we want for you.<br /><br />Please reach out to our Ninja Customer Care team at 1-866-826-6941. They can walk you through troubleshooting steps and explore replacement options if needed.<br /><br />Kind regards,<br />Ninja Kitchen

Hi Amanda,<br />Thank you for sharing this experience. It’s completely understandable how frustrating it must be to have the unit work well at first and then suddenly stop freezing batches, especially after only two weeks. That’s definitely not the experience we want for any customer. Our team would be more than happy to help get this resolved. Please reach out to our Ninja support team at 1‑800‑365‑0135, Monday–Friday 9 a.m.–9 p.m. ET | Saturday 9 a.m.–6 p.m. ET.<br />Kind regards,<br />Ninja kitchen