Thank you for taking time to leave a review. We are sorry to hear that you are not pleased with your purchase. The Member's Mark 4 Burner Gas Griddle was designed with a 720 square inch hot rolled steel griddle top which is very durable. If you have any specific issues with parts, or have any questions. Please don't hesitate to the Member's Mark help center at: 1-888-301-0332 we would be happy to address any issues/concerns.

Thank you so much for leaving a review. Please note seasoning your griddle top improves the cooking performance, creates a non-stick surface for cooking, prevents damage and deterioration due to moisture and humidity, and extends the life of your griddle. With continued use of your griddle, the seasoning bond will get better and better. Applying a coating of oil at the start and finish of each cook, will help to maintain seasoning. Never use soap to clean the griddle, this will destroy the seasoning. Never pour cold water on the surface, as this can cause the griddle top surface to warp. If you're experiencing issues with hot spots, or low heat, I would recommend visiting the troubleshooting page of your manual (pg. 14) or reaching out to the Member's Mark help center at: 1-888-301-0332. We would be happy to address any issues you're facing. Hope this helps!

Thank you for taking time to leave a review. We're sorry to hear that you're not happy with your griddle. The appearance of rust spots on the griddle top, is an indication that the protective seasoning has worn off and must be repeated.Good news is that the griddle top can be fully restored! Begin by dampening the surface with water. With protective gloves and steel wool or a grill stone, scrub the areas of concern until the rust has been lifted from the surface. Rinse the surface thoroughly. Be careful not to overflow the grease catch. Wipe the griddle surface with a cloth to dry and remove any debris, before re-seasoning 3-5X. For seasoning steps, follow the Seasoning and Griddle Care instructions in your manual. (Page 16.) All Member’s Mark items carry a 100% member satisfaction guarantee. For assistance, don't hesitate to reach out to Member's Mark help center toll-free at: (888) 301-0332 from 7 a.m. to 11 p.m. CST Monday through Saturday and 10 a.m. to 8 p.m. CST on Sundays. Please have the item number from your receipt, the serial number, the product UPC and/or the product description ready to provide to our Member Care Professional. Hope this helps!