Verified Purchase
Happy Owners
This unit uses less space than our previous side by side washer and dryer. It cleans better as well. It looks better in the laundry room space. I am looking forward to our electricity bill to see if it is more efficient than our previous side by side.
Verified Purchase
Seems great so far. About 60 loads in.
I bought this and have been happy with it. I like that it pings my phone when the loads are done. With two college kids home for the summer it is nice to remind them since they tend to forget about their laundry. The settings are intuitive. It took me a bit to figure out the custom loads that the machine downloads but I understand now.
Awesome! We appreciate the opportunity to serve you and your family with the innovative technology that will make chores feel like a small adventure hunt. We look forward to your next review with us. Enjoy your day. ~Tanisha
Verified Purchase
Great for my space
[This review was collected as part of a promotion.] I love this water/dryer combo. It works great in my space. I'd love tog I've it more stars if I could ever get the app to work on a consistent basis. Without the app the units are limited to 4 cycle types. I need many of the other wash and dry options that are only available by the app.
Thank you for taking the time to review our product. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport and use #VOC in your first message to our social media support team. Please be sure to provide your contact information, model/serial numbers and date of purchase and we will be happy to assist you. ^Daphane
Verified Purchase
Best washer and dryer
[This review was collected as part of a promotion.] I have owned many washer dryers but this surpasses them all. Easy to use and looks nice. Since it was going to be incorporated into my kitchen I wanted something that looked great. Washers and dries quickly and easy to use.
Verified Purchase
Great space saver but limited options
[This review was collected as part of a promotion.] I like how quiet the machine is and it looks great. I really needed a stacked machine due to limited space. What's not so great- very limited options for customizing your laundry cycles. Especially limited on the dryer. I cannot adjust drying temps on any of the regular settings. I have to use the timed settings. I did download the permanent press cycle but that is no better. Even when I select very dry, the clothes never come out dry. Always a little damp. If I restart the cycle, it turns off again within 5 minutes. Ducting is metal and clear. Washer doesn't tumble clothes as well as I think it should. It is especially apparent when washing a mattress pad. It just slips along the tub never flipping so all sides get some agitation.
Hey there! Thank you for taking the time to leave a review. We are continuously updating our products, and your feedback is vital to that process. If you have any other ideas, please let us know here: http://spr.ly/6427uNToP. ^Gaby
Verified Purchase
A pain in the neck to use but it is gorgeous
This washer/dryer combo is beautiful and is great for washing large items. However for my typical laundry (cotton tshirts, underwear, nice jeans) I am still trying to figure out how to make it work as well as my previous washer/dryer combo. I with the typical loads I always use cold water and dry at low heat. (I learned many years ago not to put my jeans in the dryer because they will shrink in length over time so I line dry them.) I was surprised to find that the only preset wash program that is suitable for my tshirts and tops is the delicate cycle as it is the only one that allows you to choose cold water. I am still trying to figure out the best Spin choice that will not leave the clothes too wet but not compress them so much that wrinkles are set in. As far as drying the tshirts and tops it falls far short of my older unit that this one replaced. First, NONE of the preset drying programs allow me to choose low heat; I have to use the app to download a Very Delicate program, and I would prefer not to have to use the app - I should be able to make choices in the presets for such a common usage. Second, my previous dryer offered a cool-down period with every heat level that tumbled the load with air only for about 10 minutes before declaring the load to be done. When I pulled the clothes out of the dryer they were unwrinkled and cool to the touch. This dryer has no such feature and even drying on low heat my clothes come out wrinkled; I need to experiment with setting different dry levels but I think that would just result in my clothes coming out damp. The Wrinkle Guard feature helps with not having to take the clothes out immediately but it doesn't make the wrinkles not appear in the first place. My biggest complaint is the amount of time it takes to dry out all of the gaskets to the washer's door after using it. Not only does the inside of the door and the outside of the biggest gasket have to be dried, but great care must be taken to dry the folds of the gasket in the door - there are two of them, and my fingers plus drying towel barely fit in the innermost fold. AND the door must be left open which pretty much makes the unit not compact with respect to the space it takes up. I only dried the inside of the door and the outer gasket plus leaving the door ajar the first couple of times I used it and that was not enough to keep it from having a strong mildew smell. So now I know that I need to schedule an extra 5-10 minutes to dry the washer after finishing the day's wash. Related is the filter at the bottom of the washer which apparently will need to be drained on a regular basis. This is the first time I've seen this in a washer and it is not an easy task. The little hose the comes out isn't long enough so to drain it I have to get a very shallow pan that is large enough to catch all the water or I'll have a wet floor. Another extra maintenance chore is the need to run a washer clean cycle. The manual says to do this once a month but I question whether I need to do it that often as I am a small household of one and I wonder if that frequency would be the same as for a large family. I really don't want to have to do this as I live in a drought prone area and my household water comes from a rainwater collection system. I've never had to do this with a previous washing machine and it seems like a huge waste of water to me. To sum up, my problems with this machine are: 1. The necessity to use the app to accomplish routine tasks 2. Lack of dryer choices which minimize wrinkles in the preset tasks 3. Lack of a cool down cycle (that I can find) with any dryer program 4. Washing machine should not have so much residual water which I have to clean out myself to avoid mildew 5. Washing machine should not need to be washed out on a regular basis (waste of water and electricity for hot water) and the filter should be easier to empty.
We appreciate your elaborated explanation of your experience with your LG Washer Dryer Combo. We're sorry to hear about the inconvenience you have experienced. We will surely pass your feedback to the rest of our team. If you need more assistance with your LG unit, please send us a private message on Facebook or Twitter using @LGUSSupport and include your contact info, or call us at (800) 243-0000 and we'll be happy to assist. ^Jolly
Verified Purchase
Awesome!
[This review was collected as part of a promotion.] I bought this about 2 months ago! I love it! I didn’t want to regular stackable washer and dryer. I wanted this one! I never bought a washer and dryer before. This is the best ever! We love the little song it plays when the laundry is done! It works so well! Push buttons! Digital! No complaints!
Verified Purchase
Much roomier than you would expect
[This review was collected as part of a promotion.] When I switched from the stand-alone washer and dryer to the tower, I thought I'd have to compromise on the size of the load I can wash at a time, but I really don't. The unit is much roomier inside than I expected and can hold a good size load. I've been holding off on remodeling my laundry room until I could find a tower that would meet my needs and have the controls in a place where I can easily reach them without needed a stepping stool (and I'm 5'9") and this is it. It does a great job on the small loads without wasting time or energy by adjusting the runtime based on the size of the load and other settings, it does not wobble when it's running even with a bigger load in the dryer and the close come out wrinkle-free (as long as I fold them right away I'm don't have to stem). I also love the WiFi feature and love that I can get notifications when my load is done since I cannot hear the chime from upstairs or the garage.
Verified Purchase
Great Size for a small space
[This review was collected as part of a promotion.] We bought this wash tower for our second laundry room in the basement. It fit perfectly and does a fantastic job. The controls are easy to reach - unlike my last stackable which were very high for a vertically challenged person. I couldn't be happier with this purchase. I'm enjoying the LG ThinQ app which notifies me when a load is finished. I wouldn't hesitate to buy another wash tower. Thank you, LG for coming up with this concept!
Verified Purchase
Great stacked unit.
We purchased our LG Stacked Laundry Center 3 weeks ago and absolutely love it! We remodeled our laundry room and needed a space saving unit. After researching our options, we decided we wanted the all in one stacked unit vs the individual stacked washer/dryer. LG had by far the best options to choose from in this category. The unit is beautiful, easy to use, smooth running and quiet. The washer and dryer are full size and fit in half the space. Definitely recommend LG.
Hello there, thank you for sharing your experience with the LG WashTower WKEX200HWA. It’s great to hear that the remodel led you to this space‑saving setup and that it’s been such a perfect fit. The all‑in‑one stacked design really shines when you need full‑size performance without giving up room, and we’re glad it’s been smooth, quiet, easy to use, and beautiful in your new laundry space. Hearing that you “absolutely love it” after just a few weeks says a lot. If you ever need support, feel free to reach out to lgdigitalcare@lg.sprinklrsupport.com. #LifesGood ❤️ LG Digital Care Team ^Rich
