We appreciate you for being a part of the LG Family, feedback from our customers is our liquid gold. We value your opinions in order to continue to provide innovative technology and services that makes everyday a bit more convenient. Should you need us for any future issues or concerns reach out to us via Facebook or Twitter. Once there you may send us a private or direct message with your contact information and serial/model number of your unit so that we will be able to assist directly with back and forth conversation. We can also be reached by phone at (800) 243-0000 or @LGUSSupport. Thank you .~Tanisha

We hate to hear that your unit did not meet your expectations. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. ^Daphane

Glad to hear you love the stacked space saving configuration of the Single Unit Front Load LG WashTower™. Thanks for taking time to post your review! We're glad you mentioned the quality available in 4.5 cu. ft. Washer and 7.4 cu. ft. Gas Dryer. Enjoy the functionality and features available in your wash tower! Should you need support, don't hesitate to contact us via chat support. Details for this support option can be found here: https://www.lg.com/us/support/contact. ^Chris

Hey there Liz! We always want you to have a great experience with your LG wash tower so you can get the cycles you want. This link (https://tinyurl.com/2cdkws7s) helps you to download different cycles for the ThinQ app so you can find one to suit your laundry needs. If you need additional help, please send us a private message on social media at @LGUSSupport with your contact details and model number, and we'll be ready to help! *Josh