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Customer reviews for LG Single Unit Washtower for
LG Single Unit Washtower
4.5 out of 5 stars
stars
2,034 ratings2,027 reviews
  1. 5 stars76% (1,546)
  2. 4 stars13% (271)
  3. 3 stars3% (71)
  4. 2 stars2% (37)
  5. 1 star5% (109)
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Showing 1,781-1,790 of 2,027 reviews
Feb 8, 2021
Aport
2 out of 5 stars review

Still not fixed

I had the Washtower installed two months ago. It cleans my clothes great! It is a nice design and fits well in my small space. But, I wanted a new-age appliance that connects to Wifi, and this one is still unable to connect. Repairman has been here twice. We think it’s the ThinQ app. It must have problems and service people can’t fix it. I can’t do certain type functions without it. I would not recommend an LG appliance till LG gets this bug worked out.

Review from lg.com
Helpful?78JY9RNCYPY815611355877
reply from LGE Social Media

We hate hearing your unit is not working properly. I'd like to see if we can help. Please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your contact information, model/serial numbers, and date of purchase so that we can better investigate and quickly assist you with a resolution, where possible. We apologize for any inconvenience this has caused. ^Daphane

May 23, 2022
WChester
1 out of 5 stars review

I HATE this machine!

No matter how little laundry detergent you put in the machine randomly determines there are too many suds and the load continues forever until the machine randomly determines there are no suds. The worst feature ever is when the stupid machine displays "SUD" and then runs for fully another hour. The worst part is that I'm using HE detergent and I'm filling it WELL below the max fill line...literally using only two tablespoons of detergent. I hate that the machine holds my laundry hostage because it WRONGLY believes that there are too many suds. This is the worst machine I've ever purchased. I hate it with a passion.

Review from lg.com
Helpful?78JY9RNCYPY815611355877
reply from Social Media

We would love an opportunity to help, however we need to move to a platform that supports back and forth messaging. Please send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and model # and we would be happy to troubleshoot the issue or set up repair if needed. Thanks. ^Sandy

Apr 26, 2025
Debez
5 out of 5 stars review

Used for 1 year.

I have now had the tower for 1 year. I love my tower. The capacity is great. My husband wears uniforms that are not only dirty, but also stinky. My machine handles this situation with ease. I love the steam use for sanitizing my laundry that needs it. My sheets and towels after illness is a prime example. The controls being in the middle of the tower is perfect for us vertically challenged individuals. I would not hesitate to recommend this machine to anyone.

Review from lg.com
Helpful?78JY9RNCYPY815611355877
reply from LG Digital Care Team

Thank you for sharing your fantastic experience with the LG WashTower! We’re delighted to hear how much you love its capacity, steam sanitizing feature, and conveniently placed controls. 🧺 It’s wonderful that it easily handles those tough laundry challenges, making your life simpler and more efficient. Your recommendation means a lot to us, and we appreciate your positive feedback! For more feedback or questions, private message us on social media @LGUSSupport . Thanks for making LG a part of your home! 🙂 ^David

Jan 25, 2021
hibarita
5 out of 5 stars review

Amazing Tower!

[This review was collected as part of a promotion.] We bought this a month ago and it has been quite a joy! We all use the app to do our laundry and love the variety of options available. The kids (14 & 12) love that they can see the progress of the load on their phone and notifies them when the load is done. Clothes are clean, fresh, and actually encourage me to get my laundry done!

Review from lg.com
Helpful?78JY9RNCYPY815611355877
Mar 31, 2021
RepJen
5 out of 5 stars review

So sleek and is a breeze to use!

[This review was collected as part of a promotion.] We are very happy with our LG purchase. We originally had another brand/type on order, but realized that they won't fit in our space. So glad we decided on this LG unit. It is beautiful and so easy to use. Love the controls being in the middle for easy access. Washing and drying great, too! It is a little loud on the washing cycle, but we have ceramic tile now.

Review from lg.com
Helpful?78JY9RNCYPY815611355877
Feb 23, 2024
LittleD
2 out of 5 stars review

Buyer Beware

Purchased the WKE 100 LG Wash Tower. Unfortunately it is a dud. The dryer will not work only for 10 minutes after a new cord was attached. After calls to Sam's Club and LG I am told that this cannot be returned when that was the reason for my purchase that this product has a 90 day return. I am on the phone waiting 45 minto see if the Sams Club rep is seeing if LG can come out to repair this 1 day old machine. I gave this a 2 star because the washer works. I have been a member since the 90's. So sad. My first LG product and now my last.

Helpful?78JY9RNCYPY815611355877
reply from LG Digital Customer Care

Hi there, Thank you for reaching us. I'm so sorry to hear about the issues you've experienced with your new LG Wash Tower. We understand how frustrating it can be when a product doesn't meet your expectations, especially when it's your first LG product. We apologize for any inconvenience this has caused you and we are here to help. Please reach out to us on social media @LGUSSupport so we can help you further. ^Cris

Jan 11, 2025
Hkush
1 out of 5 stars review

Don't waste your money

Brand new dryer throwing d90 codes even with vent disconnected meaning it's an obvious problem with the dryer itself. What a waste of money. Do not buy. LG support trys to tell me it's my duct work, but again the error persists even when the vent is unplugged, meaning it's a problem with the dryer itself. They are no help.

Review from lg.com
Helpful?78JY9RNCYPY815611355877
reply from LG

Hi there, Hkush. Thank you for sharing your experience with us. We understand your situation and about the persistent D90 error with your WKEX200HBA Washtower dryer. While you’ve disconnected the vent, this error typically indicates a restriction in airflow, possibly due to an issue with the internal parts or duct work. To help resolve this, we recommend checking for any lint buildup in the internal filter or behind the dryer, as well as ensuring that the exhaust hose is straight and free of any dents, kinks, or blockages. If the issue persists, we suggest inspecting the outdoor exhaust and ensuring the flappers are opening properly. LG Dryer - Understanding d90 and d95 Error Codes - https://www.lg.com/us/support/help-library/lg-dryer-understanding-d90-and-d95-error-codes--20150209089448 Please send us a private message on Social Media @LGUSSupport, and our team will be more than happy to guide you through further troubleshooting or explore other solutions. We appreciate your patience as we work together to resolve this. —Renzo

Mar 6, 2021
PMatAsh
4 out of 5 stars review

Bundle of features

[This review was collected as part of a promotion.] I love that a stackable washer dryer is full size and energy efficient. It cleans clothes well. I love the short 15 minute wash cycles and the option to dry small loads of clothes. It looks beautiful. Four stars because the WiFi features have not worked for me.

Review from lg.com
Helpful?78JY9RNCYPY815611355877
May 17, 2021
TN Diva
5 out of 5 stars review

Incredible appliance

[This review was collected as part of a promotion.] We are absolutely thrilled with our new washtower! It is filled with features and so easy to operate. Quiet and efficient. The details are outstanding. It holds large loads easily and cleans so well. Terrific addition to our home and highly recommend it.

Review from lg.com
Helpful?78JY9RNCYPY815611355877
Jan 28, 2021
Expensive useless tech
3 out of 5 stars review

High tech failure with high cost

[This review was collected as part of a promotion.] They tout high tech WiFi connectivity, but they have made it far more complicated than it needs to be. They do not answer phones, chat or email. Once connected you find out that the only way to communicate with the machine remotely is if you manually turn on the remote feature each time you want to use it. It’s like requiring one to manually turn on ones TV before being able to use the remote

Review from lg.com
Helpful?78JY9RNCYPY815611355877
reply from LGE Social Media

I'd like to see if we can help. Please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your contact information, model/serial numbers, and date of purchase so that we can better investigate and quickly assist you with a resolution, where possible. We apologize for any inconvenience this has caused. ^Daphane