Thank you for taking time to leave a review. We're sorry to hear that assembly did not go smoothly. There is an interactive 3D app called BILT that is free to download for both iPhone and Android users. Many customers find this app helpful during assembly. For additional questions or assistance, don't hesitate to reach out to customer care by phone or email at: 1-833-454-0864 or support@proseriesbbq.com. Hope this helps!

Thank you for taking time to leave a review. Thank you for choosing Member's Mark!

Thank you for taking time to leave a review. Happy grilling!

Thank you for taking time to leave a review. We are sorry to hear that you have had some challenges with your Member’s Mark Pellet Grill. We are here to help in anyway we can. The best way to properly diagnose any issues, is to follow the ‘Functional Check Procedure’ which allows you to verify that each part functioning correctly, or isolate issues with any part, to properly resolve issues. These instructions are available by contacting us by phone or email at: 1-833-454-0864 or support@proseriesbbq.comPlease also consider subscribing to our YouTube channel where you can also find videos for additional troubleshooting, step-by-step instructions, recipes and more! https://www.youtube.com/c/MembersMarkGrills/videos Hope this helps!