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Customer reviews for Member's Mark Pro Series Pellet Smoker Grill for
Member's Mark Pro Series Pellet Smoker Grill
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4.1 out of 5 stars
stars
566 ratings372 reviews
  1. 5 stars64% (365)
  2. 4 stars13% (73)
  3. 3 stars6% (33)
  4. 2 stars4% (25)
  5. 1 star12% (70)

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Showing 191-200 of 372 reviews
Feb 22, 2024
Kevin
2 out of 5 stars review

Smoker quit working properly

Got the smoker just over a year ago and loved it it worked really well had great size. Was able to cook everything really well. However the knob stopped working and i cannot set the temp anymore. That fact makes it worthless. Tried to see if they would exchange it and they said no it had been longer than 1 month.

Helpful?1NWRSB7SVT7215600214257
reply from Member's Mark Supplier

Thank you for taking time to leave a review. We're sorry to hear that your knob is broken. For replacement parts, don't hesitate to reach out to us at the number on your manual, or by calling Member's Mark Help Center at: (888) 301-0332 from 7 a.m. to 11 p.m. CST Monday through Saturday and 10 a.m. to 8 p.m. CST on Sundays. We would be happy to send any required parts right to your home. No need for a refund/replacement of your entire unit! Hope this helps!

Jun 13, 2023
Eli
5 out of 5 stars review

You'll love it!

I'm a beginner, this is my first pit and I think I nailed it with this choice. Just take the time to read the manual for use and maintenance instructions and you'll be definitely all set. The performance is optimal. This guy is making this 2023 Summer very special.

Helpful?1NWRSB7SVT7215600214257
reply from Member's Mark Supplier

Thank you for taking time to leave a review. Please consider subscribing to our YouTube channel where you can also find videos for troubleshooting, step-by-step instructions, recipes and more!https://www.youtube.com/c/MembersMarkGrills/videosHappy grilling season!

Jan 6, 2024
Damon
5 out of 5 stars review

Verified Purchase

Members mark pro series pellet grill

Love it cooks great

Helpful?1NWRSB7SVT7215600214257
reply from Member's Mark Supplier

Thank you for taking time to leave a review. Thank you for choosing Member's Mark!

Jun 27, 2022
TG
4 out of 5 stars review

Love the grill

I had some concerns about purchasing after reading some reviews. I went ahead and bought, putting it together for was a breeze. I tried using the app to put it together and found it much easier to use the instruction manual that came with the grill. It was two of us which I recommend. It took us about an hour after getting started. I do recommend reading about the grill before use to learn how to adjust your temperature on your food. The tri-tip and ribs came out tenderness in and . The chicken and hotdogs came out just fine. We also put shrimp and pineapple shish-kabob's all the food came out delicious!

Helpful?1NWRSB7SVT7215600214257
reply from Member's Mark Supplier

Thank you for taking time to leave a review. Happy grilling!

Jul 5, 2022
Shardan
4 out of 5 stars review

Quality built

Bought this when it was on sale in June. It is very well built and does a fine job, but I only gave it 4 stars as the temp settings don't work!! I set the temp at 200 and it heats and stays at 250 to 300 degrees. Makes it difficult to smoke at 225 if it won't go below 250.

Helpful?1NWRSB7SVT7215600214257
reply from Member's Mark Supplier

Thank you for taking time to leave a review. We're sorry to hear that you are having temperature issues. There are troubleshooting tips and tricks in your manual for temperature issues. (pg. 20)Please view our YouTube channel for more information on tips and tricks using your Member's Mark Pellet Grill: https://www.youtube.com/channel/UC7QXVGnKvDqwuL5GtCg1h5g/videosShould you have any questions or require further assistance, don't hesitate to give us a call toll-free at (888) 301-0332 from 7 a.m. to 11 p.m CST Monday through Saturday and 10 a.m. to 8 p.m. CST on Sundays. Please have the item number from your receipt, the serial number, the product UPC and/or the product description ready to provide to our Member Care Professional.

Feb 29, 2024
Jace
5 out of 5 stars review

Best pellet grill

Hands down beats my traeger pro series. This grill holds the temperature, heats up quicker, and uses less pellets. I had to buy an insulation blanket for my traeger to get this kind of heat. This grill is double insulated and has an incredibly thick heat baffle. Would recommend this to anyone over a traeger.

Helpful?1NWRSB7SVT7215600214257
reply from Member's Mark Supplier

Thank you for taking time to leave a review. Thank you for choosing Member's Mark!

May 12, 2023
ALVIN
5 out of 5 stars review

Verified Purchase

Cooks anything..Well.

Love the size.

Helpful?1NWRSB7SVT7215600214257
reply from Member's Mark Supplier

Thank you for taking time to leave a review. Happy grilling!

Oct 12, 2023
Ben
1 out of 5 stars review

Temperature Issues

We purchased this pellet grill as a potentially inexpensive route towards a Traeger experience. It worked fine a few times, but we are having all sorts of issues with temperature now. Our digital readout is not accurate and the temperature does not stay where it is set at all. It gets way too hot most of the time and doesn't stop heating up. It's really not even usable at this point. It's sitting in our garage not being used anymore.

Helpful?1NWRSB7SVT7215600214257
reply from Member's Mark Supplier

Thank you for taking time to leave a review. The best way to properly diagnose any issues, is to follow the ‘Functional Check Procedure’ which allows you to verify that each part functioning correctly, or isolate issues with any part, to properly resolve issues. These instructions are available by contacting customer care at the number on your manual, or by contacting Member's Mark Help Center a call toll-free at: (888) 301-0332 from 7 a.m. to 11 p.m. CST Monday through Saturday and 10 a.m. to 8 p.m. CST on Sundays. Please have the item number from your receipt, the serial number, the product UPC and/or the product description ready to provide to our Member Care Professional.Please also consider subscribing to our YouTube Channel, where you can find additional videos on such topic as troubleshooting, step-by-step instructions, recipes and more! https://www.youtube.com/c/MembersMarkGrills/videos

May 29, 2022
ReturnOfTheM4v
5 out of 5 stars review

Good quality so far for $500

I was able to get this built in about an hour, the quality of build was up there with my Weber Genesis. Super happy about it so far. It smokes great on the smoke setting and when asked to go higher it raised the temperature at a good rate. Still learning all of tricks at the moment. Very happy so far looking forward to doing ribs soon.

Helpful?1NWRSB7SVT7215600214257
reply from Member's Mark Supplier

Thank you for taking time to leave a review. We're so happy you're happy. Please note we will be adding videos for how-to-use, troubleshooting, recipes and more regarding your Member's Mark Pro-Series Pellet Grill to our YouTube channel very soon:https://www.youtube.com/channel/UC7QXVGnKvDqwuL5GtCg1h5gStay tuned!

Oct 24, 2023
Clodhopper
3 out of 5 stars review

Not holding low temperature

I have Members Mark pellet grill and it constantly runs 30-50 degrees over setpoint. It doesn't hunt the set temperature by fluctuating up or down. It just steadily gains temperature up to 50 degrees over. I have verified this with two independent thermometers. I was looking for set and forget except wrapping meat. The only good way to get temperature back down is to go below 200 degrees into p3 setting. I have caught it going over 300 degrees on 225 degree setting. In contact with customer service but not looking promising. I think the communication between controller/thermostat/auger are the problem. Their logic is bad in my opinion. I have had it a month and cooked on 8 times while watching it closely.

Helpful?1NWRSB7SVT7215600214257
reply from Member's Mark Team

We are sorry to hear that you have had some challenges with your Member’s Mark Pellet Grill, Clodhopper. All Member’s Mark items carry a 100% Satisfaction Guarantee and can be exchanged or returned anytime. If you require any assistance, don't hesitate to give us a call at the number on your manual, or by reaching out to Member Support at (888) 301-0332 from 7 a.m. to 11 p.m. CST Monday through Saturday and 10 a.m. to 8 p.m. CST on Sundays. Please have the item number from your receipt, the serial number, the product UPC and/or the product description ready to provide to our Member Care Professional. You may also consider subscribing to our YouTube channel where you can also find videos for additional troubleshooting, step-by-step instructions. (including how to use the P setting, and how to set/maintain temperatures) recipes and more! https://www.youtube.com/c/MembersMarkGrills/videos