We are sorry to hear you are unhappy with pellet smoker, DB. For assistance, please contact the number on your manual or call Member Support at (888) 301-0332 and have the item number from your receipt, the serial number, the product UPC and/or the product description ready so they can assist you promptly.

We are sorry to hear that you have had some challenges with your Member’s Mark Pellet Grill, Gabby. The best way to properly diagnose any ERR code issues, is to follow the "Functional Check Procedure" which allows you to verify that each part functioning correctly, or isolate issues with any part, to properly resolve issues. These instructions are available by contacting us at the number on your manual, or by reaching out to Member Support at (888) 301-0332. All Member’s Mark items carry a 100% Satisfaction Guarantee and can be exchanged or returned anytime.

Thank you for taking time to leave a review. As the manufacturer of the Member's Mark Pro-Series Pellet Grill we don't have access to store/online order information for how/where your grill was purchased or why the delivery was canceled. Unfortunately we can't provide feedback to the club regarding your delivery experience. By leaving a review, it is only reflected for the product you purchased, NOT your purchasing/delivery experience. The 1 star review only reflects on the Member's Mark Pro-Series Pellet Grill and NOT the Sam's Club purchase or delivery experience. To make a formal complaint about your online/delivery experience, please reach out to Member's Mark help center toll-free at: (888) 301-0332 from 7am - 11pm. CST Monday through Saturday and 10am - 8pm. CST on Sundays. Feel free to leave feedback specifically about the grill you purchased. Your feedback is important to us. We are always looking for ways to improve customer experience regarding our products. Hope this helps!

Thank you for taking time to leave a review. The best way to properly diagnose any issues, is to follow the ‘Functional Check Procedure’ which allows you to verify that each part functioning correctly, or isolate issues with any part, to properly resolve issues. These instructions are available by contacting us at the number on your manual, or by reaching out to the Member's Mark Help Center a call toll-free at: (888) 301-0332 from 7 a.m. to 11 p.m. CST Monday through Saturday and 10 a.m. to 8 p.m. CST on Sundays. Please have the item number from your receipt, the serial number, the product UPC and/or the product description ready to provide to our Member Care Professional.Please also consider subscribing to our YouTube channel where you can also find videos for additional troubleshooting, step-by-step instructions, recipes and more! https://www.youtube.com/c/MembersMarkGrills/videos

We are sorry to hear that you have had some challenges with your Member’s Mark Pellet Grill. The best way to properly diagnose any ERR code issues, is to follow the "Functional Check Procedure" which allows you to verify that each part functioning correctly, or isolate issues with any part, to properly resolve issues. These instructions are available by contacting us at the number on your manual, or by reaching out to Member Support at (888) 301-0332.