Dear Vegas Born, Again I wanted to tell you how sorry we are for all of your troubles. The blue plastic film was only placed on a few thousand heaters out of many thousands of heaters. It was on the heaters for protection as you were told earlier. This was not a normal procedure for Sam's Club, as they specifically ask us not to do this. This was done as an exception, in order to expedite their orders, as demand for the heaters soared beyond expectations. We had read earlier about the confusion in the manuals and those changes have already been made. You, unfortunately, did not receive the updated manual. As to the lighting issue, engineering is looking into this to see if it is possible to completely eliminate the problem. Sam's Club has been buying this heater now for 6 consecutive years and they continue to buy the heater specifically because they are so pleased with the quality of the product. This is reflected in our 4.5 STAR reviews. We are sorry to hear about the troubles you have experienced with your heater. Regarding the missing parts and lighting issues, you should report these by calling our customer service department for assistance at 1-855-CHANT-US (1-855-242-6887) from 8:00 am to 5:00 pm Eastern time Monday through Friday for assistance. Regarding the troubles you experienced with the blue plastic wrap, this material is applied in order to protect the product during shipment, We do, however, understand that this can be somewhat difficult to remove. This issue has been reported to the factory and is under review. Again, we are sorry for the troubles you have experienced.

Hello Mike, we really are sorry you have the issues that you described. We recommend that you explain your problem by contacting the store where you purchased your heater or please call our customer service center at 1 855 242 6887. They will do their best to offer you some advice or assistance with resolving your issue. And finally, we do want to thank you for your purchase and hope you receive the help you need to resolve your issues with getting a replacement. Our call center and Sam’s Club both should be able to assist you.

Hi Luce, it’s great to hear from you that the assembly went well, and that you’re happy with your heater output and price! We want to thank you for taking the time to share this kind of information and for posting a great 5-Star rating! We wish you a Happy New Year, thanks again!

Hi Cindy. Thank you for your purchase. I am sorry to hear about your troubles. Please call our toll-free service number at 1-855-242-6887 and ask for a new LED table

Hi Di, we’re very thankful to you for two reasons. One, for choosing our patio heater to keep you warm while enjoying your outdoor grilling! And two, that you took the time to write a complimentary review along with giving it the highest 5-Star rating! Stay warm and thanks again!!!

We are sorry to hear about the damages and can understand why that upsets you. If you haven’t taken any steps to get help with addressing these damages we definitely suggest that you consider following the return instructions offered by Sam’s Club. To start a return through SamsClub.com, go to order details under your account, then select Return Item. Print the return label, attach to package and send. Alternatively, you can call the Member Service Center at 1-888-746-7726, and someone will be ready to assist you.