Dear Vegas Born, Again I wanted to tell you how sorry we are for all of your troubles. The blue plastic film was only placed on a few thousand heaters out of many thousands of heaters. It was on the heaters for protection as you were told earlier. This was not a normal procedure for Sam's Club, as they specifically ask us not to do this. This was done as an exception, in order to expedite their orders, as demand for the heaters soared beyond expectations. We had read earlier about the confusion in the manuals and those changes have already been made. You, unfortunately, did not receive the updated manual. As to the lighting issue, engineering is looking into this to see if it is possible to completely eliminate the problem. Sam's Club has been buying this heater now for 6 consecutive years and they continue to buy the heater specifically because they are so pleased with the quality of the product. This is reflected in our 4.5 STAR reviews. We are sorry to hear about the troubles you have experienced with your heater. Regarding the missing parts and lighting issues, you should report these by calling our customer service department for assistance at 1-855-CHANT-US (1-855-242-6887) from 8:00 am to 5:00 pm Eastern time Monday through Friday for assistance. Regarding the troubles you experienced with the blue plastic wrap, this material is applied in order to protect the product during shipment, We do, however, understand that this can be somewhat difficult to remove. This issue has been reported to the factory and is under review. Again, we are sorry for the troubles you have experienced.

Hi Luce, it’s great to hear from you that the assembly went well, and that you’re happy with your heater output and price! We want to thank you for taking the time to share this kind of information and for posting a great 5-Star rating! We wish you a Happy New Year, thanks again!

Hi Dedoya, we’re really sorry to hear about the shipping damage to your heater, especially at this time of year. You should definitely consider following the return instructions offered by Sam’s Club that are stated below ASAP! “To start a return through SamsClub.com, go to order details under your account, then select Return Item. Print the return label, attach to package and send. Alternatively, you can call the Member Service Center at 1-888-746-7726, and we'll be ready to assist you.”

Hello MJ, we’re so happy to hear how pleased you are with your new heater. And we truly appreciate you taking the time to share your comments and to give our product a 5-Star rating. We hope your heater continues to keep you warm and comfortable for many years to come! Thanks again!!!

Hi Wade, very sorry to hear about your troubles with the heat lamp. Please call our toll-free customer service line at 1-877-242-6887 for further assistance if needed.

We apologize for the mix-up, ED1959. Please contact Member Support at (888) 301-0332 and we'll assist you with an exchange.

Hi Trudi, thank you for your kind comments. We are happy that you are happy with your new Members Mark Patio Heater. Thanks again and have a great day!

Hello Sharon, thank you for your purchase and for you taking the time to write your review. Those are three really special words you chose to use to comment about your heater: Great, Sturdy, and Love. Great review and rating, and thanks again!!!