Hi Eva, thank you for your purchase and review. We’re happy to hear that your installation was easy for you!

Hi Moneik, we thank you for your purchase and for your great review. By stating that your heater is 100% Perfect and that you love it, we consider you a perfect customer that we are happy to have. Thanks again!

Dear Vegas Born, Again I wanted to tell you how sorry we are for all of your troubles. The blue plastic film was only placed on a few thousand heaters out of many thousands of heaters. It was on the heaters for protection as you were told earlier. This was not a normal procedure for Sam's Club, as they specifically ask us not to do this. This was done as an exception, in order to expedite their orders, as demand for the heaters soared beyond expectations. We had read earlier about the confusion in the manuals and those changes have already been made. You, unfortunately, did not receive the updated manual. As to the lighting issue, engineering is looking into this to see if it is possible to completely eliminate the problem. Sam's Club has been buying this heater now for 6 consecutive years and they continue to buy the heater specifically because they are so pleased with the quality of the product. This is reflected in our 4.5 STAR reviews. We are sorry to hear about the troubles you have experienced with your heater. Regarding the missing parts and lighting issues, you should report these by calling our customer service department for assistance at 1-855-CHANT-US (1-855-242-6887) from 8:00 am to 5:00 pm Eastern time Monday through Friday for assistance. Regarding the troubles you experienced with the blue plastic wrap, this material is applied in order to protect the product during shipment, We do, however, understand that this can be somewhat difficult to remove. This issue has been reported to the factory and is under review. Again, we are sorry for the troubles you have experienced.