Hi Jon, we want to thank you for your purchase of our heater. We especially want to thank you for taking the time to share a couple of very key issues and your approach for how to handle these. Your comments regarding the assembly and the handling of the blue plastic packing film were excellent and helpful to others who have struggled with these issues. Thanks again and stay safe and warm through these cold months ahead!

Hi Joey, we want to thank you for your purchase and we are especially thankful for you sharing the fact that you feel you received a product of "great quality." This is what we strive to do and that is to produce the best quality and best performing product compared to our competition. Thanks again!!!

Hi Rebecca, this is great to hear, thank you for your taking the time to report your comments!

Hi Broken upon delivery, we appreciate your business, but we are sorry for your troubles. Typically, you would contact the carrier who delivered your product as that company is the company responsible for delivering the product intact. However, we want to keep you happy and make you whole. So, please call our customer service number at 1 855 242 6887 to receive your lighted table for free. You must be calling the wrong number as this part is in stock and has been in stock for quite some time. Again, thank you for your business, we appreciate it.

We are sorry to hear about the trouble you are having with one of the two heaters you purchased. We thank you for your purchases and suggest you seek some help with the lighting issue that you described. We recommend that you explain your problem by contacting the store where you purchased your heater or please call our customer service center at 1 855 242 6887. They will do their best to offer you some advice or assistance with resolving your issue.

Please contact our customer service team at 1-855-242-6887 (M-F 8am-5pm EST) and they can walk you through the troubleshooting process.