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Customer reviews for Member's Mark Stainless Steel Patio Heater with LED Table for
Member's Mark Stainless Steel Patio Heater with LED Table
4.5 out of 5 stars
stars1,017 ratings416 reviews
  1. 5 stars77% (788)
  2. 4 stars11% (107)
  3. 3 stars3% (30)
  4. 2 stars2% (19)
  5. 1 star7% (73)

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Showing 371-380 of 416 reviews
Jun 26, 2020
Tim
1 out of 5 stars review

Do not buy

It is the worst product I have ever purchased from Sam's. Worked about 3 times. It was a gift or I would have taken it back. To fix it costs as much as buying a new one.

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Jan 22, 2022
ChiliDogTags
5 out of 5 stars review

Really good heater-Use it in my garage

I really like this heater. It took me about 1 hour to assemble. I use it in my 2 car garage when I'm working in there. It heats up the entire garage in 15-20 minutes (outside temps were in the teens). It does been through the propane tank fast. $25 to get full tank. So I have to watch out how long I leave the heater on if I want to save propane.

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reply from ChantUSA

We want to thank you for your purchase and for taking the time to write a review and give it the highest rating. However our greatest concern is for your safety. That’s why we feel it necessary to advise you that in the manual that came with your heater there is a section titled “SAFETY CONCERNS” where the following information is listed. “Keep the ventilation opening(s) of the cylinder enclosure free and clear from debris. Use this appliance in a well-ventilated space only. Do not use it in a building, garage, or any other enclosed areas.”

May 10, 2021
Sad
5 out of 5 stars review

Great Product

I have been waiting for months for this product to come back in stock and bought it right away when it did. The heater took about 20 minutes to assemble and the gas tank was very easy to put in. The tricky part was the blue film around it was very difficult to peel off. I cannot seem to get every piece of you from off. The adjustable LED table is a nice addition. I would definitely purchase this product again.

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Feb 3, 2020
Dale551
3 out of 5 stars review

Thermocouple has short life and is expensive!

The heater worked great when it worked. After owning the heater for 15 months, the thermocouple failed. This is the part that keeps the flame going once the control button is released. In central Texas, cold weather is short so heater usage was minimal. I would not have expected a failure this quick. Calling Customer Service also was not a pleasant experience. The service representative sounded irritated when called. I explained the problem and he stated the thermocouple fails every couple of years and requires replacement. If I wanted the part, it will cost $60 plus $30 for shipping. When I hesitated about placing the order, he became abrupt and stated, "Do you want the part or not?". When I placed the order, he abruptly hung up on me before I could ask his name. I will shop around for a more reliable heater in the future.

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Nov 9, 2024
Jeff
3 out of 5 stars review

Won't tip over with a propane tank inside

I have seen several people state that the heater will tip over. If you have a propane tank inside it should not tip over. I have owned 20 of these and have even bought a Much larger 38 inch dome. None of mine have EVER tipped over even in a 40 mile an hour wind. Not putting the tank inside the heater is on you.

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reply from ChantUSA

Hi Jeff, I'd like to point out that our heater comes with a weighted base that adds 22 lbs. at the lowest point, to avoid tip-overs. Very few heaters in the market add this feature.

Feb 6, 2023
Sue
4 out of 5 stars review

Hose with regulator assembly

I bought this 8 weeks ago and yesterday got gas leaking from the regulator assembly. I tried to find a part number with no success. Should I return my heater to Sam’s club or can you ship me replacement parts? We really like the heater but must of gotten a defective vale /hose unit

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reply from ChantUSA

Hi Sue, we’re sorry to hear about the problem you are experiencing with the gas leaking. You can return the heater but we recommend you checking with our customer service call center. Please call our customer service center at 1 855 242 6887. They will do their best to offer you some advice or assistance with resolving your issue. Thank you for your purchase!

Nov 30, 2022
Jon
5 out of 5 stars review

Enhances existence or at least warms your bones.

Took a chance and bought this when on sale. This is nicer than I expected which makes one feel good when spending hard earned money. Went together without trouble as rather simple and straightforward. Just don't rush and fasten together correctly and you'll be done in less than an hour. On others complaint about the blue film being difficult to remove, I had no issue. Just pull slow and steady and it comes off fine. If you tear into it like a monkey into a cupcake you'll have issues. Very pleased with this purchase and it will see good use here in MN.

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reply from ChantUSA

Hi Jon, we want to thank you for your purchase of our heater. We especially want to thank you for taking the time to share a couple of very key issues and your approach for how to handle these. Your comments regarding the assembly and the handling of the blue plastic packing film were excellent and helpful to others who have struggled with these issues. Thanks again and stay safe and warm through these cold months ahead!

Apr 15, 2023
Becca
4 out of 5 stars review

Great patio heating option

We purchased this back in November....the heat output is really good! I also love the look of it and was so excited about the light up table. However, after troubleshooting, we cannot get the light to work...changed battery, etc. Can you please advise? I really love this heater!

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reply from ChantUSA

Hi Becca, we really appreciate that you chose to purchase our heater and we’re happy to hear how pleased you are. However, we’re really sorry to hear about the issue you are having with getting the light to work. Please continue calling our customer service center at 1 855 242 6887 until you are able to reach them. Their hours are 8:00am to 5:00pm Eastern time, Monday through Friday for assistance. They will do their best to offer you some advice or assistance with getting the light to work.

Mar 18, 2021
konz
3 out of 5 stars review

Great but...

Yes, it's a great full-size patio heater as all the reviews have stated. But, during assembly I found that there were no washers provided for the neck to base and especially the top cover nuts and bolts. I felt more comfortable with the assembly once I purchased and installed these added washers. These should have been included. Other than that, I too like the heater and would recommend it to a friend with this caveat.

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May 30, 2021
PrettyP43
3 out of 5 stars review

Beware of BLUE PLASTIC WRAP!

It is an ok patio heater. But the blue plastic is annoying. Whoever decided to put it on like it was adorned in super glue has issues! It took more time to get the blue plastic off than it did to put together. Oh, & tie it to something because it might blow over with the first gust of wind! I give 3 stars

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reply from ChantUSA

Although we are happy that you made a decision to purchase this product, we are sorry to hear about some of the issues you experienced. As for the blue plastic wrap, this is something that our engineering felt was necessary for protection during the shipment and assembly. This issue is being reviewed for other possible options.