Customer reviews for Member's Mark Stainless Steel Patio Heater with LED Table

Customer reviews for Member's Mark Stainless Steel Patio Heater with LED Table for

Member's Mark Stainless Steel Patio Heater with LED Table

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4.5 out of 5 stars

stars1,017 ratings416 reviews

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Showing 351-360 of 416 reviews

Feb 24, 2023

Jason

5 out of 5 stars review

Verified Purchase

Heater

Excellent

Helpful?

reply from ChantUSA

Hello Jason, thank you for your purchase and for taking the time to write an “Excellent” review. Rating our heater with 5-Stars and calling it Excellent is greatly appreciated and for that we consider you an Excellent customer that we are very happy to have. Thank again!!!

Jul 18, 2021

Stitches

1 out of 5 stars review

BEWARE - 6 stitches

We bought this last night for my daughter and son in laws 1st wedding anniversary. Once 4 of us took an hour each to remove the blue film (4man hours), son in law simply pulled his hand out from cubby where the propane tank goes, his hand ran across the top of the door that closes to hide the gas tank, and cut side of his pinky. 6 stitches later, he’s home and bandaged up. WELL - I’ve tried several times to upload a photo, I’ve altered the photo, etc….and this site won’t allow the pic to download. All in all, frustrating to say the least

Helpful?

reply from ChantUSA

Dear Stiches, We are so sorry to hear about your bad experience. We have made improvements to the finish so that no one in the future will be cut by our product. As to the blue film, that is being eliminated in future shipments. Please call our toll free customer service line at 1-877-242-6887 for further assistance so that we can improve your customer experience.

Apr 8, 2021

Beannie

5 out of 5 stars review

Converted to Natural Gas

This is a great value for the money. Took a few additional parts and a 1/8 inch drill bit to re-jet for the natural gas but it works great. The plastic coating came off okay with the help of the sun and a blow dryer to loosen it up. Probably going to buy another one.

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Mar 11, 2021

MacDaddy

5 out of 5 stars review

Love this Patio Heater!!

I purchased this heater to allow us to spend more time outside. Assembly was pretty simple even though there were no instructions included. Pretty straight forward. The hardest part was removing the blue protective covering from the stainless steel. First time out of the box it fired right up. Seems to work really well and very pleased with the unit and price. Already ordered the outdoor cover from Sam's as well in order to protect my heater for longer use.

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Jan 11, 2022

Amyh

1 out of 5 stars review

Second one that has broken !

This is the second one we have bought and both have quit working after one year each time. We live in the south so it’s not like we are wearing it out or overusing it. The pilot light will not stay lit and we’ve tried all the tips and tricks. Very disappointed!

Helpful?

reply from ChantUSA

Hello Amyh, we’re really sorry to hear about the trouble you experienced with the pilot light issue. We hope you were able to use your manual and connect with our Customer Service team for assistance when you were experiencing these problems. This is one of the top rated patio heaters on the market and has been for years. Again, we are sorry you experienced problems with the pilot.

Apr 18, 2024

not revealed

1 out of 5 stars review

Verified Purchase

patio heater too tall

too tall and not adjustable as i thought

Helpful?

reply from ChantUSA

We are so sorry that you did not know the height was not adjustable. Compliance with safety standards does not allow the height to be lowered. Please remember that all Member's Mark items come with a guarantee of satisfaction or your money back.

Nov 21, 2023

Disappointed Customer

2 out of 5 stars review

Verified Purchase

Disappointed Customer

The cover for the outdoor patio heater does not fit!!!

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Jan 4, 2023

Dedoya

1 out of 5 stars review

Verified Purchase

Disappointed

I opened my box and discovered that the top part of the heater was bent up

Helpful?

reply from ChantUSA

Hi Dedoya, we’re really sorry to hear about the shipping damage to your heater, especially at this time of year. You should definitely consider following the return instructions offered by Sam’s Club that are stated below ASAP! “To start a return through SamsClub.com, go to order details under your account, then select Return Item. Print the return label, attach to package and send. Alternatively, you can call the Member Service Center at 1-888-746-7726, and we'll be ready to assist you.”

Feb 18, 2022

5 out of 5 stars review

Verified Purchase

Best purchase we ever made!

attractive, great quality, easy to use, and keeps the outdoor area comfortable on chilly evenings

Helpful?

reply from ChantUSA

Hello MJ, we’re so happy to hear how pleased you are with your new heater. And we truly appreciate you taking the time to share your comments and to give our product a 5-Star rating. We hope your heater continues to keep you warm and comfortable for many years to come! Thanks again!!!

Jul 12, 2021

Trudi

5 out of 5 stars review

Verified Purchase

Love it..perfect fit

Nice addition to our outdoor sanctuary...and the price was just right!

Helpful?

reply from ChantUSA

Hi Trudi, thank you for your kind comments. We are happy that you are happy with your new Members Mark Patio Heater. Thanks again and have a great day!