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Customer reviews for Member's Mark Pro Series Charcoal Grill with Gas Assist for
Member's Mark Pro Series Charcoal Grill with Gas Assist
4.3 out of 5 stars
stars
167 ratings94 reviews
  1. 5 stars62% (104)
  2. 4 stars20% (33)
  3. 3 stars8% (13)
  4. 2 stars4% (7)
  5. 1 star6% (10)

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Showing 1-10 of 94 reviews
Jul 1, 2022
Jenn
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Awesome Grill

Purchased for a Fathers Day gift - assembled myself for my husband as a surprise. Has everything the Weber grill has but is upgraded like the tank is covered and grill top is attached instead of having to place on the ground. Would recommend to anyone!

Helpful?5DSMTMQJKCX415590420135
reply from Member's Mark Supplier

Thank you for taking time to leave a review. Happy grilling!

Oct 2, 2024
Robert
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Great grill!

I bought this grill to replace another "egg" type grill that was much more expensive. This grill exceeds my expectations. The gas assist charcoal starter feature is great. I also like having the trash can hidden inside the compartment. I've only used it a couple of times but so far the cooking is very even and I can easily control the temp.

Helpful?5DSMTMQJKCX415590420135
Aug 25, 2023
Boops George
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Easy to set up and use.

I enjoyed the process of putting this grill together. Anyone who has put together a Lego toy and follows the step by step directions will be successful. After using it for the first time, I was very happy with the experience and the food I prepared. I am very happy with the grill.

Helpful?5DSMTMQJKCX415590420135
reply from Member's Mark Supplier

Thank you for taking time to leave a review. We're happy to hear that assembly went smoothly. Thank you for choosing Member's Mark!

Oct 2, 2024
Deborah
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Great grill!

My husband absolutely loves this grill! It's the perfect size for our small family. It took a bit of time to put together and you definitely can't do it alone! Overall it's a good quality grill and easy to use.

Helpful?5DSMTMQJKCX415590420135
Apr 24, 2022
Oz
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Good grill with nice features. Satisfied

Grill cooks well, with 2 separate vent controls. Charcoal storage and included cover, is convenient. The gas assist is perfect for adding additional coals. Rolls easy and has locks on wheels.

Helpful?5DSMTMQJKCX415590420135
reply from Member's Mark Supplier

Thank you for leaving such a detailed review of your favorite features. Happy grilling!

Jul 16, 2022
Stephanie P
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

UP IN MY GRILL

This grill is almost getting as much use as my stove/oven this summer!! It's so easy to use and we have really enjoyed the extras: the hooks for grill accessories, the included cover, and the space to set your serving trays on. We are really enjoying this grill and always look forward to the meals we cook for ourselves and our friends. I highly recommend it!

Helpful?5DSMTMQJKCX415590420135
reply from Member's Mark Supplier

Thank you for taking time to leave a review with a list of your favourite features! We're so happy you're loving your grill. Keeping the heat outside (where it belongs) is the best part of grilling in the summer months. Thank you for choosing Member's Mark!

Jul 23, 2022
suzzie q
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

best grill in town

fired up this grill for a graduation party for our great grandchild. love that don't have to use a chemical accelerate to start up the more flavorful cooking with charcoal instead of gas cooking. perfect to start with gas. Loved the side of the grill for cooking tools and sauces. This grill has the best of both gas and charcoal. plus moderate price. very happy

Helpful?5DSMTMQJKCX415590420135
reply from Member's Mark Supplier

Thank you for taking time to leave a review. We're so happy that you're happy!

Jul 29, 2024
George Westbrook
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

Members Mark Gas Assist Charcoal Grill

Well made grill built to last. Was relatively easy to put together with the paper directions. The gas assist lighter is a nice feature. The top side vent holes on the lid should be larger to allow for more air flow and hotter cooking temps when the lid is closed. The 3 grill grates are heavy duty. The grill grate design needs improvement for ease of use and to allow for the grid pattern throughout the entire grill surface. It comes with a grill cover, but, the cover at the bottom is about 2 inches too short. Overall, for the sale price of $199, it was a good purchase. I would purchase again.

Helpful?5DSMTMQJKCX415590420135
reply from Member's Mark Supplier

Thank you for taking time to leave a review. We're happy to hear that assembly went smoothly. Your feedback regarding the function/use of the cooking grates, lid vents and the length of the cover has been passed along. Your feedback is important to us. Thank you for choosing Member's Mark!

Jun 22, 2022
gru2
2 out of 5 stars
2 out of 5 stars review

Verified Purchase

Putting the unit together took 3 days

1. It is a beast to put together. Instructions are mostly just pictures without text. 2. Getting the charcoal container door installed is a bigger beast. There is a spring loaded peg that must be blindly inserted into a hole in the top of the door, and the clearance is less than 1 millimeter. 3. The propane assist does not work. There is a very small amount of gas coming out of the pipe beneath the charcoal, regardless of the position of the gas regulator knob and it will not ignite charcoal. 4. The cooking grates are much too high above the charcoal. An excessive amount of charcoal is required for cooking. 5. Customer service was polite, but totally unable to help me with the door problem in 2 above.

Helpful?5DSMTMQJKCX415590420135
reply from Member's Mark Supplier

Thank you for taking time to leave a review with feedback of your experiences! 1. Please note there is an interactive 3D app called BILT that is free to download for both apple and android. Many customers find this app cuts down assembly time and find it helpful. 2. Your feedback regarding the door spring pin has been passed along. The most effective method to install this door, would be to use a flat-head screwdriver to push up and hold the spring pin while placing the door. Then release the spring pin into the hole. This should help keep your fingers at a safe distance so you don't get pinched. 3. There are troubleshooting tips in your manual to assist with lighting issues (pg. 15). Should this not solve your ignition issues, or if you require replacement parts. Please don't hesitate to reach out to us toll-free at: (888) 301-0332 from 7 a.m. to 11 p.m CST Monday through Saturday and 10 a.m. to 8 p.m. CST on Sundays. Please have the item number from your receipt, the product UPC and/or the product description ready to provide to our Member Care Professional. 4. Your feedback regarding the placement of the grates has been passed along. Hope this helps!

Sep 28, 2024
James
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Won't order big stuff again online from samsclub !

Well I didn't have a great experience with ordering online from Sam's club. The box showed up torn an ripped open missing the axle for the wheels! Customer service was great! But here's where it all went wrong! Instead of just sending me the part(simple solution right?) they send me a complete whole bbq grill and tell me to take the axle out and rebid it and ship it back, easy right? Well I get an email after spending time with customer service with a bad link for free return shipping. So I call customer service again and they send me another shipping label (make that 2) and after driving for 45 minutes to FedEx , I find out they are both NO GOOD. So then I try returning to my local Sam's club and they will not take it! Are sensing my frustration now?? Anyway I still am stuck with this 80 pound grill !! I will try to contact customer service again this week without much hope for a solution! Now don't get me wrong, customer service wa great on the phone but there technical expertise is terrible! Plus I think they are somewhere in Taiwan maybe?

Helpful?5DSMTMQJKCX415590420135
reply from Member's Mark Supplier

Thank you for taking time to leave a review. For replacement parts there is a phone number on the front of your manual (1-833-454-0864) our [manufacturer] customer care team sends parts right to your home. The only way to get a whole new grill sent to you, means that you contacted Sam's Club directly, and not the manufacturer number on the front of your manual for replacement parts. Sam's Club customer care should have supplied you with the manufacturer phone number for parts, and not sent you an entire unit to pull parts from! We are sorry for the frustration. Please Note: Only customers who purchased a grill from Sam's Club brick and mortar location can return their grill to a Sam's Club location. Customers who purchased their grill online will need to call Member's Mark to begin the return process: 1 (888) 746-7726. - Give this number a call to get help with your return. For future need, should you require replacement parts or assistance with your Member's Mark Pro-Series Charcoal Gas Assist, please reach out to the manufacturer customer care by phone or email at: 1-833-454-0864 or support@proseriesbbq.com. We can cut out the "middle man" and help you more efficiently. We apologize again for your frustrating, convoluted experience trying to get a replacement part! This is not the experience we want customers to have!