We hate to hear that your unit did not meet your expectations. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. ^Daphane

Hey there! We appreciate you leaving us a review on your LG WashTower. Fresh smells and squeaky clean finishes are what laundry is all about, so we'd love to help out more! At a glance, the most common causes of odor build-up in the washer are improper detergent use or routine maintenance neglect. To get started, we recommend checking out our page at http://spr.ly/6420mRd1p on odor build-up and how to get rid of it. We'd love to look into your options for the dryer finish on social media @LGUSSupport. Please include your model number when you message us! Our team will be with you every step of the way! *Joseph

We would love an opportunity to help, however we need to move to a platform that supports back and forth messaging. Please send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and model # and we would be happy to troubleshoot the issue or set up repair if needed. Thanks. ^Sandy

Hi, there! Thank you for taking the time to communicate with us about your experience with the LG Single Unit Front Load LG WashTower™ with Center Control™ 4.5 cu. ft. Washer and 7.4 cu. ft. Gas Dryer model WKGX201HWA. We really appreciate the details you shared with us about the areas where we can improve. We will surely pass on your feedback to the rest of our team. Your feedback will help us maintain a fresh view on potential ways to refine our service and ensure that upcoming product developments to meet your expectations moving forward. Should you need any assistance with your unit, please send us a private message on Facebook or Twitter at @LGUSSupport, or reach us at our customer service line at (800) 243-0000, and we will be happy to accommodate you. ^Danee

Hello there! Thank you for sharing your experience with your WKGX201HWA dryer. We understand your frustration with the recurring issue you've encountered. Ensuring your appliances are reliable is crucial, and we're here to help. To address the unresponsive play and pause button, please try a power reset by unplugging the dryer for a few minutes. If the issue persists, it may require a service technician to diagnose and resolve the problem. Please send us a private message on social media @LGUSSupport with your contact details and the dryer model number so our team can assist you further. We appreciate your patience and look forward to resolving this for you.—Junel

Hey there Liz! We always want you to have a great experience with your LG wash tower so you can get the cycles you want. This link (https://tinyurl.com/2cdkws7s) helps you to download different cycles for the ThinQ app so you can find one to suit your laundry needs. If you need additional help, please send us a private message on social media at @LGUSSupport with your contact details and model number, and we'll be ready to help! *Josh