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Member ratings & reviews for
Serta Perfect Sleeper Baymist Cushion Firm Pillowtop Queen Mattress Set
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4.1 out of 5 stars
stars
2,120 ratings991 reviews
  1. 5 stars63% (1,341)
  2. 4 stars13% (279)
  3. 3 stars5% (115)
  4. 2 stars3% (70)
  5. 1 star15% (315)

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Showing 951-960 of 991 reviews
Dec 8, 2021
Reviewer name: Ticked off Consumer
1 out of 5 stars
1 out of 5 stars review

Terrible

Causes back pain, arm pain. Leaves a big hump if 2 people lie on it.

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reply from Serta Team

Hi there! Thank you for taking the time to leave a review. We value your feedback and would love to get this resolved for you immediately. Please contact us at 1-888-240-1945. Thank you.

Aug 16, 2020
Reviewer name: Hard Mattress
1 out of 5 stars
1 out of 5 stars review

This mattress is extremely firm. The only difference between this mattress and the floor is the floor has more space.

Helpful?3I2F3HJWCLER15573202423
reply from Serta Team

Hello, we are sorry that you are experiencing issues with the Serta Perfect Sleeper Baymist Cushion Firm Pillowtop King Mattress Set. Sam's has a 100% member satisfaction policy, you can return for replacement or refund at any point within the warranty. Please contact Samsclub.com or the Customer Service line at 888-746-7726 to discuss your options. Thank you!

Apr 8, 2022
Reviewer name: MIA
1 out of 5 stars
1 out of 5 stars review

Nope!

Terrible! My back and arms kill me daily now the minute I get up. Also, as other's have said, there's a big mound in the middle now. Also there's an indentation on one side. Worst mattress I have ever purchased.

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reply from Serta Team

Hello Mia. Thank you for leaving a review. We are sorry for your experience. We would like to learn more about your specific situation and assist you better. Please contact 1-888-240-1945. Thank you.

Jul 21, 2021
Reviewer name: Ava
1 out of 5 stars
1 out of 5 stars review

a dump firm Matress. are you kidding me?

I ordered a king size. I'm 114 pounds. When I sit on the Matress, it's already down 1/3 of the Matress. What does it mean? Figure out if you want a firm one. This is wrong. Need to return it.

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reply from Serta Team

Hello Ava, we would like to apologize for your recent experience. We're sorry to hear you were less than satisfied with your mattress. We would like to learn more about your specific situation and make this right. If you wouldn’t mind, please contact us at 1-888-240-1945. Thank you.

Aug 27, 2021
Reviewer name: Casey
2 out of 5 stars
2 out of 5 stars review

Wasted my money

Gave it a try. Says mattress has a 10 year warranty. This should be interesting because after 2 years this mattress is GARBAGE!!!!!! It's completely broke down.

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reply from Serta Team

Hello Casey, we're sorry to learn of your dissatisfaction Please contact us at 1-888-240-1945 so we can get more information to assist you better. Thank you.

Sep 29, 2022
Reviewer name: KBO
1 out of 5 stars
1 out of 5 stars review

One word “AWFUL”

Like many of the other reviews I have the same problem. This mattress didn't last a year and it's terrible!!!!! I would rather sleep on the floor than sleep on this poor quality mattress! What a waste of money. Sams, you should be ashamed!

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reply from Serta Team

Hi there. Thank you for taking the time to leave a review. Sam's Club believes in 100% member satisfaction so you can get a refund or a replacement if you aren't satisfied with your mattress. Please contact our Serta team at 385-256-9674 so we can make it right.

Jun 27, 2020
Reviewer name: Holly
3 out of 5 stars
3 out of 5 stars review

Comfy but so hot!

This matress is more on the softer side for a pillowtop, but we found it very comfortable. Our major issue is how hot it gets at night. It feels like laying on a heating pad. We will be returning them.

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Aug 11, 2020
Reviewer name: Mike
1 out of 5 stars
1 out of 5 stars review

$500 piece of trash

The top is ripping in places after only being used 1 month. followed all return/refund instruction and now can not get anyone to followup on the refund.Ill never buy again a Serta or from Sams club

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reply from Serta Team

Hello Mike, we are sorry to hear about your experience with the Serta Perfect Sleeper Baymist Cushion Firm Pillowtop Full Mattress Set. Sam's has a 100% member satisfaction policy, you can return for replacement or refund at any point within the warranty. Please contact Samsclub.com or the Customer Service line at 888-746-7726 to discuss your options. Thank you!

Apr 21, 2022
Reviewer name: llv
1 out of 5 stars
1 out of 5 stars review

Queen Serta Mattress

Horrible mattress! Within a few months the top shifted. I thought serta would be a good name brand. I have purchased off name brand with better success. Will not buy again!

Helpful?3I2F3HJWCLER15573202423
reply from Serta Team

Hi there. We are very sorry to hear that you have not had a good experience. We value your feedback and would love to get this resolved for you immediately. Please contact us at 1-888-240-1945. Thank you.

Sep 25, 2019
Reviewer name: Mary
1 out of 5 stars
1 out of 5 stars review

worst

This is the worst mattress I've ever purchased. Very disappointed. The memory foam pillow top has no memory. After 2 months I am going to have to purchase another mattress & it will not be a Serta.

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