Serta Perfect Sleeper Baymist Cushion Firm Pillowtop Queen Mattress Set

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4.1 out of 5 stars

stars2,120 ratings991 reviews

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Showing 951-960 of 991 reviews

Nov 22, 2020

man

1 out of 5 stars review

poor quality

Very uncomfortable. Lumpy and caused bad back pain. Cheap quality

Helpful?

reply from Serta Team

Hello, Sam's has a 100% member satisfaction policy, you can return for replacement or refund at any point within the warranty. Please contact Samsclub.com or the Customer Service line at 888-746-7726 to discuss your options. Thank you!

Aug 16, 2020

Hard Mattress

1 out of 5 stars review

This mattress is extremely firm. The only difference between this mattress and the floor is the floor has more space.

Helpful?

reply from Serta Team

Hello, we are sorry that you are experiencing issues with the Serta Perfect Sleeper Baymist Cushion Firm Pillowtop King Mattress Set. Sam's has a 100% member satisfaction policy, you can return for replacement or refund at any point within the warranty. Please contact Samsclub.com or the Customer Service line at 888-746-7726 to discuss your options. Thank you!

Apr 8, 2022

MIA

1 out of 5 stars review

Nope!

Terrible! My back and arms kill me daily now the minute I get up. Also, as other's have said, there's a big mound in the middle now. Also there's an indentation on one side. Worst mattress I have ever purchased.

Helpful?

reply from Serta Team

Hello Mia. Thank you for leaving a review. We are sorry for your experience. We would like to learn more about your specific situation and assist you better. Please contact 1-888-240-1945. Thank you.

Aug 7, 2019

luci

5 out of 5 stars review

mattress

Bought this mattress for my son and daughter-in-law and they love it! They said it's so comfortable and they always have a great night sleep. So I'm very happy!

Helpful?

Jun 27, 2020

Holly

3 out of 5 stars review

Comfy but so hot!

This matress is more on the softer side for a pillowtop, but we found it very comfortable. Our major issue is how hot it gets at night. It feels like laying on a heating pad. We will be returning them.

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Aug 27, 2021

Casey

2 out of 5 stars review

Wasted my money

Gave it a try. Says mattress has a 10 year warranty. This should be interesting because after 2 years this mattress is GARBAGE!!!!!! It's completely broke down.

Helpful?

reply from Serta Team

Hello Casey, we're sorry to learn of your dissatisfaction Please contact us at 1-888-240-1945 so we can get more information to assist you better. Thank you.

Jul 21, 2021

Ava

1 out of 5 stars review

a dump firm Matress. are you kidding me?

I ordered a king size. I'm 114 pounds. When I sit on the Matress, it's already down 1/3 of the Matress. What does it mean? Figure out if you want a firm one. This is wrong. Need to return it.

Helpful?

reply from Serta Team

Hello Ava, we would like to apologize for your recent experience. We're sorry to hear you were less than satisfied with your mattress. We would like to learn more about your specific situation and make this right. If you wouldn’t mind, please contact us at 1-888-240-1945. Thank you.

Apr 21, 2022

llv

1 out of 5 stars review

Queen Serta Mattress

Horrible mattress! Within a few months the top shifted. I thought serta would be a good name brand. I have purchased off name brand with better success. Will not buy again!

Helpful?

reply from Serta Team

Hi there. We are very sorry to hear that you have not had a good experience. We value your feedback and would love to get this resolved for you immediately. Please contact us at 1-888-240-1945. Thank you.

Sep 29, 2022

KBO

1 out of 5 stars review

One word “AWFUL”

Like many of the other reviews I have the same problem. This mattress didn't last a year and it's terrible!!!!! I would rather sleep on the floor than sleep on this poor quality mattress! What a waste of money. Sams, you should be ashamed!

Helpful?

reply from Serta Team

Hi there. Thank you for taking the time to leave a review. Sam's Club believes in 100% member satisfaction so you can get a refund or a replacement if you aren't satisfied with your mattress. Please contact our Serta team at 385-256-9674 so we can make it right.

Aug 11, 2020

Mike

1 out of 5 stars review

$500 piece of trash

The top is ripping in places after only being used 1 month. followed all return/refund instruction and now can not get anyone to followup on the refund.Ill never buy again a Serta or from Sams club

Helpful?

reply from Serta Team

Hello Mike, we are sorry to hear about your experience with the Serta Perfect Sleeper Baymist Cushion Firm Pillowtop Full Mattress Set. Sam's has a 100% member satisfaction policy, you can return for replacement or refund at any point within the warranty. Please contact Samsclub.com or the Customer Service line at 888-746-7726 to discuss your options. Thank you!