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Sams Club
Sams Club
Member ratings & reviews for
Serta Perfect Sleeper Baymist Cushion Firm Pillowtop Queen Mattress Set

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Showing 961-970 of 991 reviews
Aug 27, 2021
Casey
2 out of 5 stars review

Wasted my money

Gave it a try. Says mattress has a 10 year warranty. This should be interesting because after 2 years this mattress is GARBAGE!!!!!! It's completely broke down.

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reply from Serta Team

Hello Casey, we're sorry to learn of your dissatisfaction Please contact us at 1-888-240-1945 so we can get more information to assist you better. Thank you.

Apr 21, 2022
llv
1 out of 5 stars review

Queen Serta Mattress

Horrible mattress! Within a few months the top shifted. I thought serta would be a good name brand. I have purchased off name brand with better success. Will not buy again!

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reply from Serta Team

Hi there. We are very sorry to hear that you have not had a good experience. We value your feedback and would love to get this resolved for you immediately. Please contact us at 1-888-240-1945. Thank you.

Jun 7, 2019
Becca1990123
5 out of 5 stars review

This mattress is awesome

[This review was collected as part of a promotion.] This mattress is the most comfortable mattress I have ever owned it has so much support and the cooling gel is amazing and so great since it's summer time. I am so satisfied with this mattress everybody should own one. Thank you so much serta for letting me be a part of this amazing opportunity:)

Review from Serta
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Apr 25, 2019
Shan34
5 out of 5 stars review

This product provides great support

[This review was collected as part of a promotion.] By far the most comfortable mattress I have ever owned. The pillowtop provides comfort while the firmness of the mattress provides support. It was the 1st good night sleep I have had in awhile and I did not wake up with a back ache or a stiff neck.

Review from Serta
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Jul 15, 2021
Ria
1 out of 5 stars review

Sinks in and is not Firm

Mattress sinks in and is not firm as described. It provides a very uncomfortable sleeping experience. Although the mattress set arrived in a plastic covering, the coverings were extremely soiled —the box spring was already dirty. I would not recommend this item for another individual. I am wondering if they sent me a set that was old in their warehouse. I will return this set.

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reply from Serta Team

Hi Ria! Thank you for taking the time to leave a review. We value your feedback and would love to get this resolved for you immediately. All Serta mattresses are part of the 100% member satisfaction policy so you can return for a replacement or a refund at any point within the warranty. Please contact Samsclub.com or Customer Service hotline at 888-746-7726 to discuss your options. Thank you!

Jul 11, 2019
CarolM1562851432
3 out of 5 stars review

Disappointed

I slept on this mattress at an Airbnb and thought it was great. So I ordered it. But for some reason it's just not the same. Don't know why. Was told this is the only Baymist available. Ordered the 6" box springs. Made the bed too low because I have a low riser frame. Asked to exchange for the 9" box spring. Finally received it. Made a difference. But not happy that I have to wait two billing cycles to get my credit. Doesn't seem very fair. Hopefully the mattress will get better.

Review from Serta
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Jul 15, 2021
aloosh68
1 out of 5 stars review

Terrible experience

Delay in delivery, stain on the box, not responding to emails. I purchased this set for a guest room in the basement. It was very hard getting the box down without scratching the wall and I was very understanding and didn't complain. The only choice I was given is to replace it and in order to do so I have to wait the same period of time I waited for it to arrive and take the risk of scratching the wall two more times. I asked for a discount on this stained box but they refused. I don't wish this experience to anyone it's so frustrating. In addition, the picture is misleading, there is no head like it shows in the picture. And just to be fair I don't know how comfortable the mattress is, never tried it.

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reply from Serta Team

Hello aloosh68, we are so sorry to hear that you have not had a good experience. We would like to assist, please contact us at 1-888-240-1945. Thank you.

Jun 14, 2019
Nancc9
2 out of 5 stars review

Deceiving

I received this on June 11, 2019. Good quality mattress, but unfortunately I can't understand why they would say firm. It's very soft and pillowy if there's such a word. I been waking with back pain. Don't suggest if looking for firm, IT IS NOT FIRM.

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May 27, 2019
KarlysMom
5 out of 5 stars review

Best ever!!!

[This review was collected as part of a promotion.] This is by far the best bed I have ever owned! I couldn't even believe how nice and firm it is! The mattress and box spring were so thick and comfy. I love how high up it makes my bed now also. I toss and turn a lot at night and I notice now my husband's side of the bed doesnt move when I turn over, so he isn't being disturbed with my movement. I also work for a chiropractor and have low back problems and this bed has made a huge difference in supporting my lumbar spine to lessen my pain. Highly recommend this mattress to anyone looking for a nice firm bed.

Review from Serta
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Dec 20, 2019
Lex
2 out of 5 stars review

DO NOT ORDER ONLINE!

We just got our beds today after buying online for black Friday. We were supposed to get the “white glove delivery” but after going back and fourth for 3 days on hold for hours we decided to pick it up from the warehouse ourselves. The warehouse people are a JOKE. They will sit here and lie to you and even the manager told us they're idiots and he wants to fire them but he can't. After getting our mattresses and box springs we got to our apartment and realized the queen box springs won't fit up our steps. So now we have to pack them back up in the truck and go exchange them at sams club for full size beds. Haven't got to sleep on them but they do feel comfortable for the most part. I just don't recommend buying online!!! Go pick them up from the store it will save you some sanity!

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