Serta Perfect Sleeper Baymist Cushion Firm Pillowtop Queen Mattress Set

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4.1 out of 5 stars

stars2,120 ratings991 reviews

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Apr 11, 2022

1 out of 5 stars review

Less than a year

I bought this mattress in June 2021, for a vacation home. It has been slept on maybe a couple dozen times. It has depressions on both sides (both husband and I NOT overweight) We added a 3" latex topper, hoping to sleep comfortably. We still feel the sag in the mattress underneath. Do we have any recourse?

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reply from Serta Team

Hi there! We would like to apologize for your recent experience. We would like to learn more about your specific situation and make this right. Please contact 1-888-240-1945. Thank you.

Aug 17, 2021

Travelin

2 out of 5 stars review

Not a true 'Pillowtop'

We've been sleeping on this mattress for over 2 months now and unfortunately a mattress never gets any better. We bought this specifically because it was described as a pillow top, well turns out it is some kind of 'hybrid' pillowtop that includes what we were avoiding... GEL Of course it's described as 'cooling' and sure, it's cool when you first lie down, but as the reason why were avoiding all gel mattresses, they retain heat. The mattress is indeed soft and comfortable if you don't mind being in a slow cooker. I feel this was deceptive in its description and advertising. GEL needs to be clearly mentioned so people know what they are getting. Our last mattress we got from Sam's was good while it lasted and most importantly didn't have any hidden gel.

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reply from Serta Team

Hello Travelin, thank you for taking the time to leave a review. We are sorry to learn of your dissatisfaction. Please contact us at 1-888-240-1945 so we can assist you better. Thank you.

Mar 27, 2022

MIA

1 out of 5 stars review

Horrid Horrid Horrid

This is the worst mattress I've slept on. As everyone has said about sinkholes it's true! Also, as all have also said in previous reviews, back pain, arm pain, shoulder pain. It's terrible! I bought this in June 2020. I can't afford another bed. I bought this thrilled I'd finally have a great bed and night sleep. I wake up in pain and miserable. I read people say it's a pain to try and get it returned. Why? Can I report this to a consumer alert or something? I'm in some serious pain daily because of this terrible mattress. I hope I can contact someone and something gets resolved.

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Aug 23, 2021

Daffy

2 out of 5 stars review

Sink holes

I purchased this in May 2021, but delivery was not make until late in July 2021. Delivery and set up was fine. However, we have only slept on this mattress 2 weeks and there are 2 indentations/sink holes that are uncomfortable. I can not recommend this product to anyone.,

Helpful?

reply from Serta Team

Hello Daffy! We're sorry to learn that you're not having a 5-star experience with your mattress. We would love the opportunity to address any questions or concerns you may have. All Serta mattresses are part of the 100% member satisfaction policy so you can return for a replacement or a refund at any point within the warranty. Please contact Samsclub.com or the Customer Service line at 888-746-7726 to discuss your options. Thank you

Jul 7, 2021

Diane

1 out of 5 stars review

Verified Purchase

Sleeper

Not firm

Helpful?

reply from Serta Team

Hello Diane, we are so sorry to learn of your dissatisfaction. We would love to learn more about your experience so we can assist you better. Please call us at 1-888-240-1945. Thank you.

Jun 24, 2021

Deal Hunter

5 out of 5 stars review

Verified Purchase

great price

so far so good

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Jun 13, 2019

Hung

1 out of 5 stars review

Verified Purchase

Missing parts

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Nov 22, 2020

man

1 out of 5 stars review

poor quality

Very uncomfortable. Lumpy and caused bad back pain. Cheap quality

Helpful?

reply from Serta Team

Hello, Sam's has a 100% member satisfaction policy, you can return for replacement or refund at any point within the warranty. Please contact Samsclub.com or the Customer Service line at 888-746-7726 to discuss your options. Thank you!

Oct 23, 2020

LadyV

1 out of 5 stars review

Do Not Purchase!!!

This mattress fabric on the pillowtop started to buckle with two weeks. Very poor quality.

Helpful?

reply from Serta Team

Hello, we are sorry to hear that you are experiencing issues with the Serta Perfect Sleeper Baymist Cushion Firm Pillowtop Queen Mattress.Sam's has a 100% member satisfaction policy, you can return for replacement or refund at any point within the warranty. Please contact Samsclub.com or the Customer Service line at 888-746-7726 to discuss your options. Thank you!

May 22, 2020

Pat

3 out of 5 stars review

Junk...

Don't waste your money...they are junk. Ours started sagging immediately.

Helpful?

reply from Serta Team

Hello Pat, We are sorry that you experienced issues from The Serta Perfect Sleeper Baymist Cushion Firm Pillowtop Queen Mattress Set. Sam's Club has a 100% member satisfaction guarantee so you can return the product at any point within the warranty for a refund or a replacement if you are unhappy with your purchase. Thank you.