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Member ratings & reviews for
Serta Perfect Sleeper Baymist Cushion Firm Pillowtop Queen Mattress Set

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Aug 21, 2021
GRW
3 out of 5 stars review

So far, so-so

We purchased the King version approximately six weeks ago. Order process was straight forward. "White Glove" delivery was a two people that looked like they were dock workers, but did do the work as described. After six weeks I estimate the service life of this bedding to be four to six years tops. The mattress is comfortable overall however edge support is weak. As a result sitting on edge of bed is already forming a low spot. You have to sleep approximately six inches closer to the mattress center to avoid it when lying down. For the price point I find it acceptable and figure it will be replaced in a few years. I do not expect Porsche performance at a Chevrolet price.

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reply from Serta Team

Hi there. Thank you for taking the time to leave a review. We're sorry to learn that you're not having a 5-star experience with your mattress. We would love the opportunity to address your concerns, please contact us at 1-888-240-1945. Thank you.

Jun 19, 2019
Mel7000
5 out of 5 stars review

Serta Baymist King Size Mattress Set

This is the best mattress I have bought in a long time. With my old mattress I would wake up all hours of the night with back pain. Not anymore with this mattress the pain is gone. This baymist mattress is firm with just the right amount of softness with the topper. If you can still find one buy it you will not be disappointed!!!

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Dec 27, 2019
Kimia
5 out of 5 stars review

Sleeping Like a Baby!

I have been sleeping on this mattress for about a month now, and I am very pleased! Very comfortable and good value, especially since white glove delivery and a box spring are included in the price! I had a Zinus before this, which gave me back pain and made me sweat in the middle of the night. I switched that out for this for only a couple hundred more, which was a good decision. I sleep deeply on my Serta, and I don't want to get out of bed in the morning. The mattress is a good combination of supportive from the springs and soft from the pillowtop. Over time, the mattress has softened more, so I would say it is a medium firmness. I will say that occasionally I wake up hot when my partner is next to me, but I think I just tend to sleep hot. As a side note, I sleep on my back. I'm hoping the mattress holds up and doesn't start to sink in the middle but so far no issues.

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Apr 11, 2022
jj
1 out of 5 stars review

Less than a year

I bought this mattress in June 2021, for a vacation home. It has been slept on maybe a couple dozen times. It has depressions on both sides (both husband and I NOT overweight) We added a 3" latex topper, hoping to sleep comfortably. We still feel the sag in the mattress underneath. Do we have any recourse?

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reply from Serta Team

Hi there! We would like to apologize for your recent experience. We would like to learn more about your specific situation and make this right. Please contact 1-888-240-1945. Thank you.

Oct 16, 2019
MGW
5 out of 5 stars review

Overall Very Nice and Great Price!!

Two weeks in and so far, so good. I have been sleeping very comfortably on this mattress. Was a bit concerned when it was listed as a firm pillowtop mattress but this one still has the nice, pillowy softness to it. Combined with an excellent price and the delivery and setup, makes it a great buy.

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Sep 2, 2021
Sammy25
1 out of 5 stars review

Garbage Matress

We purchased this mattress based on it's high rating. However, after just 1 night sleeping in the bed, the foam started losing its shape, and you could clearly see the outline of where we slept. As others have stated the matress is really firm. I typically enjoy a firmer matress, but this one is very uncomfortable. I don't recommend thos product.

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reply from Serta Team

Hello Sammy25, thank you for taking the time to leave a review. We are sorry to hear you were less than satisfied with your mattress and would like to learn more about your specific situation to assist you better. If you wouldn’t mind, please contact us at 1-888-240-1945. Thank you.

Apr 17, 2019
Ladydiva1
5 out of 5 stars review

Awesome Mattress

[This review was collected as part of a promotion.] I absolutely love this mattress. My first nights sleep was amazing. The cushion on top is very soft, and has a slight firmness of the bed, which feels very comfortable. I love the look, it's beautiful. It truly helps with the discomfort I was recently going through,(back and leg discomfort). Now, I have no trouble at all. I was tossing and turning every night. I can honestly say I sleep very well with this mattress. It provides so much support that it is unbelievable. The quality is outstanding! I recommend this to everyone, it is an amazing mattress, and the best one I've ever had.

Review from Serta
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Jun 30, 2020
little neils mimi
1 out of 5 stars review

Sides Dip

We have had this mattress for 11 nights. We noticed that the sides "dipped" from the first night, but we were trying to be fair. I was really hoping this mattress would be the answer to my aches and pains, but I feel just as bad as I did with my old mattress. I just want a good nights sleep and this mattress is not providing me the comfort suggested in its' description. It is hard to believe this mattress retails for over $1000.00!!!! I gave it a 1 rating because it is the lowest option.

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reply from Serta Team

Hello we are sorry that you are experiencing issues with the Serta Perfect Sleeper Baymist Cushion Firm Pillowtop Queen Mattress Set. Sam's has a 100% member satisfaction policy, you can return for replacement or refund at any point within the warranty. Please contact Samsclub.com or the Customer Service line at 888-746-7726 to discuss your options. Thank you!

Sep 7, 2021
Tae
2 out of 5 stars review

Poor Quality

Sadly after a year the mattress doesn't hold up. Sagging in the mattress makes it uncomfortable to sleep on. This is a good price, but the quality is lacking. I was hoping to get at least 5 years out of the mattress. I'm disappointed to say the least.

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reply from Serta Team

Hi Tae! Thank you for taking the time to leave us a review, we're sorry to hear that you are experiencing issues with you Serta Baymist mattress. All Serta mattresses are part of the 100% member satisfaction policy so you can return for a replacement or a refund at any point within the warranty. Please contact Samsclub.com or Customer Service hotline at 888-746-7726 to discuss your options. Thank you!

Jan 25, 2020
DJ
2 out of 5 stars review

Sinking in the middle after 1 month

I had this delivered after Christmas. Great delivery, on time etc. This is not a hard firm mattress, after 1 month the Middle is sinking. I'm 5'9” 170#, my husband 5'11” #185. This is ridiculous in 2 months we will not be able to sleep on it. I thought Serta made good mattress, I will not buy another serta.

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