We hate hearing you are having an issue with your unit. We’d like to gather more information to see if we can help. Please contact LG Customer Support via private message on Facebook @LGUSSupport and use #VOC in your first message to our social media support team. Please be sure to provide your contact information, model/serial numbers, and date of purchase so that we can better investigate and quickly assist you with a resolution, where possible. We apologize for any inconvenience this has caused. ^Daphane

Thank you for taking the time to review our product. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. Only a 2.4 GHz router frequency is supported. Set the wireless router to 2.4 GHz and connect the appliance o the wireless router. To check the router frequency, check with your Internet service provider or the router manufacturer. If you have questions or further concerns, please reach out to our support team via direct message on Twitter or Facebook @LGUSSupport. Please be sure to provide your contact information, model/serial numbers and date of purchase and we will be happy to assist you. ^Daphane

It's lovely to hear your kind words of appreciation. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. So thanks for your kind words regarding your LG unit's numerous features and convenience. We look forward to seeing you again! -Cazz