This griddle is massive and cooks great. I gave it 2 stars because the front was damaged a bit and when putting it together I actually had to use a rubber mallet to straighten a couple of places out so I could get the holes for the screws to line up. I did think about returning it and called the local Sams but customer service was not that friendly or helpful about a replacement. They told me to return it to the store I bought it from, that was a hour away one way. I did call the store I bought it from but they told me it would be about a month or more before they might get more in.

I really love this, however the griddle started to warp every time we use it. After reading several more reviews this looks like it is happening with others as well. If they could get this right it would be prefect, but we're returning this and finding something new.

I ordered this and after over a week of trying to schedule delivery with the shipper I ended up just cancelling the order. Every time I would schedule a delivery day, they would email me back and say that day filled up. I was really looking forward to this but after the shipping issues I was having I am not interested in having anything shipped again from Sam's club.

I bought this on Jan 7, 2023. Easy to put together by myself - took about 90 minutes. I'm a big guy so I could lift the griddle/lid piece by myself to place it on the stand. But that piece is heavy so beware if you try to lift it alone. I'm very happy with the purchase, but there were was an issue with the frame that the griddle sits on being bent pretty significantly. Assuming this damage happened when it was shipped to the store because the box was pretty mangled when I bought it at Sam's. I should have insisted the guy helping me get it on the cart help me pick one with a good looking box. Definitely do this if you're shopping in-store. Someone else mentioned the front doors not aligning, and that's true for mine, but it's pretty slight. Overall, I'm happy with my purchase and look froward to using it a lot.

First, the bad. The box it came in looked like it had tumbled down two flights of stairs. The piece that the griddle top sits on was crushed in left rear corner. I was able to kind of bend it back some so the griddle would sit level. The control knobs feel loose and cheaply made. The igniter system doesn't work that great. Should have used electronic ignition. I guess I could have sent it back but no way the box would've survived the return trip. So, I just dealt with it. Now the good. It does look nice, it seems to heat evenly, and I like that the grease trap is accessible from the front. it has lots of storage in the cabinet. Overall, quality should be better for a pro series.

To start, it took a little over 3 hours to assemble, enclosed directions were actually pretty good and well illustrated. Quality is just ok, but for the price, its more than a fair value. So far, happy with the way it cooks. HOWEVER, do not be fooled by the posted 5 year limited warranty, the only thing covered by the 5 years is the burners, everything else if just one year. It has archaic single click ignitors, that almost never light on the first click and the design forces you to shut burner valve off before you can try to re-ignite. I called their technical support line and the person I talked to was totally clueless and I am not sure English was his primary language.

Very pleased with the purchase. The one thing that really disappointed is we looked at the grill online on Sunday and saw it on sale at $349, but when we decided to order Monday it had gone up to $399 which did not seem like a normal sale change for Sam's. We love to use it. I seasoned with the blackstone seasoning and found it worked great when you have it at the high temp to put the mixture and then close the lid to let it "smoke off" the oils. Ended up with a well seasoned surface and really enjoy how much we can make at one. It gets really hot and purchased a glove to help protect your hand. I cannot see a case to cook on high, but the seasoning process it was very tough to keep your hand over. It is awesome to have a cover and scraping tool included for he same price. As well, to have the ability to level the top. I think the bolts could be a little longer for the adjusting though.

This Griddle is a beautiful work of craftsmanship with one major flaw. The large, hinged, stainless steel cover lid does not extend beyond the back lip of the griddle. Every time it rains, a pool of water ends up on the griddle surface. I talked with 2 levels of customer service, and even added a question to this forum. All responses indicate that the stainless cover was designed to leak (so that it allowed for ventilation), and therefore use of the (included) plastic-coated Canvass Cover was required to help prevent rain water from leaking onto the seasoned griddle surface. This is a very unfortunate design feature. What do you do if the griddle is still hot after a cook, and it starts to rain. They had no answer for that. There is no reason why the lid cannot act as an umbrella and divert water outside the griddle edges and still ventilate properly rather than have it drain onto the griddle from the back. Since they do not recommend cooking with the lid closed, the reasoning for the ventilation is even further confusing. The other manufactures closable lids do not leak like this.... and the griddles with the fully removable lid do not ventilate at all, so I am calling this a design flaw. I am sorry to have to provide this rating as it would be 5 stars otherwise. Unfortunately I will be returning it.

I've only had 2 days, but so far it's great. Will update as experience builds. Assembly does take a couple hours. Bring your own Threadlock. Seasoning was straight forward per YT experts. Heating is very even across entire width and back 3/4ths for griddle surface. Front 1/4 was 20% cooler, which is great to park finishing items on. I was able to hit 520F across almost all the griddle surface. Cooking so far has been great. I like the waste port in front center but does take some intentional aim to direct drippings and crunchies down the shoot. But I think clean up is easier since no troughs and raised lip around entire griddle surface. Cover is well made, but mine was cut so waiting on replacement.

I've used this griddle several times this year (2024). I LOVE IT!!! It looks like a grill but it's a great look. There is no need for wind shields. So hot it can't be used on high. I've cooked at restuarants and the other brand griddles don't hold a candle to this one.