Customer reviews for Member's Mark Pro-Series 5-Burner Gas Griddle forMember photos









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Verified Purchase
Shipping is a joke
I ordered this and after over a week of trying to schedule delivery with the shipper I ended up just cancelling the order. Every time I would schedule a delivery day, they would email me back and say that day filled up. I was really looking forward to this but after the shipping issues I was having I am not interested in having anything shipped again from Sam's club.
Thank you for taking time to leave a review. As the manufacturer of the Member's Mark Pro-Series 5 Burner Gas Griddle, we don't have access to delivery or order information for how/where your grill was purchased or why the delivery was pushed back, nor can we provide feedback to the club regarding your delivery experience. By leaving a review, it is only reflected for the product you purchased, NOT your purchasing/delivery experience. The 1 star review only reflects on the Member's Mark Pro-Series 5 Burner Gas Griddle and NOT the Sam's Club purchase or delivery experience. To make a formal complaint about your online/delivery experience, please reach out to Member's Mark help center toll-free at: (888) 301-0332 from 7am - 11pm. CST Monday through Saturday and 10am - 8pm. CST on Sundays. Hope this helps!
Absolutely love it.
There is valid complains about this grill in the reviews, but I've owned multiple black stones over the years and honestly I'm happier with this griddle. Fairly easy to put together. Don't use an impact if you dont want to break screws. Yes my griddle top wrapped but so did my back stone. I've used this grill 5 times in 3 days. My top wrapped slightly less each tome but always went back straight. Now that it is been used enough it doesn't warp at all. I love how it's adjustable on each corner. Love the solid top and to cover that is included. Magnetic and foldable sides make it that much better. For the price you can beat the deal. I would buy it again. Even a friend was here when I was using it said he wants one as well. Also a long time black stone user. The price is right for what your getting comparatively.
Thank you for taking time to leave a review. Thank you for choosing Member's Mark!
Verified Purchase
Nice but not too nice
Flat top is anything but flat. One of the adjustment nuts doesn't even make touch the too of the body. High point right down the center. Burners need more holes. Frokt of griddle doesn't even get hot enough to season. That's with me having the griddle on high for 30 minutes. Bolts that hold lid protrude into cooking area. That's more of an annoyance when cleaning. Other than the warped griddle quality seems good. Would be better if it had 2 drawers on one side than just doors and an open area. Nowhere to store all the tools for cooking. It needs a paper towel holder too.
Thank you for taking time to leave a review. We're sorry to hear about your griddle top not being flat! Should you require any replacement parts or assistance, please don't hesitate to reach out to us: toll-free at (888) 301-0332 from 7 a.m. to 11 p.m CST Monday through Saturday and 10 a.m. to 8 p.m. CST on Sundays. Please have the item number from your receipt, the product UPC and/or the product description ready to provide to our Member Care Professional. Please note that there are 2 magnetic tool holders on either shelf as well as 8 tool hooks to hang cooking tools that are not magnetic. Your feedback regarding the need for more storage including a paper towel holder has been passed along. Hope this helps!
Nice Griddle to Compliment my Grill
I bought this on Jan 7, 2023. Easy to put together by myself - took about 90 minutes. I'm a big guy so I could lift the griddle/lid piece by myself to place it on the stand. But that piece is heavy so beware if you try to lift it alone. I'm very happy with the purchase, but there were was an issue with the frame that the griddle sits on being bent pretty significantly. Assuming this damage happened when it was shipped to the store because the box was pretty mangled when I bought it at Sam's. I should have insisted the guy helping me get it on the cart help me pick one with a good looking box. Definitely do this if you're shopping in-store. Someone else mentioned the front doors not aligning, and that's true for mine, but it's pretty slight. Overall, I'm happy with my purchase and look froward to using it a lot.
Thank you for taking time to leave a review. We're so happy that you're happy with your new griddle! Thank you for your feedback regarding assembly. We're happy to hear it was easy. We're sorry to hear that your new grill arrived in less than perfect condition! For assistance with replacement parts, don't hesitate to reach out to Member's Mark help center toll-free at (888) 301-0332 from 7 a.m. to 11 p.m. CST Monday through Saturday and 10 a.m. to 8 p.m. CST on Sundays. Please have the item number from your receipt, the serial number, the product UPC and/or the product description ready to provide to our Member Care Professional.We would be happy to send any required parts right to your home.Hope this helps!
Outstanding Price vs. Competitors
I had a nice stash of all the essentials for a flat top grill / griddle. I've been in the market for well over a year. I rely heavily on reviews. Pitt Boss lacked accessories, Razor, wasn't sure about, Grilla Grills Primate & Traeger Flatrock - pricey. As much as I like the accessories that Blackstone offers, I couldn't get myself to purchase one of their grills. They have pro, culinary, etc. models; however, the company site doesn't list all of them. After reading numerous Blackstone reviews of rusting frames and faulty parts, I decided it wasn't worth my money since my flat top will be outside in the elements 100% of the time. (If you can keep yours inside, I don't think Blackstone would be a bad choice.) I had a forum and a friend tell me about the Member's Mark Pro Series Griddle. I've had it on my list for a while and after using some plus rewards and Capital One rewards, the already exceptional price was perfect. Assembly was easy. There's a 3D guide you can use; however, I simply used the manual that came with the griddle. I took my time and everything came together great with even the doors being aligned. I've included some pictures. The burners get really hot and seasoning the griddle was very easy, but did take some time. (I did more like 8 layers just to make sure.) I included an image of the back and inside of the griddle to help visualize what another reviewer was referring to. Awesome grill and accessory package. You won't find a better deal! (And a big thank you to others who took the time to write honest reviews so I could make a good & informed choice!)



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Thank you for taking time to leave such a detailed review with photos! We're happy to hear that the assembly and seasoning went smoothly. Since you mentioned that rust was a concern for you, we just wanted to offer a tip about consistently seasoning your griddle top, to ensure it lasts as long as possible for you: Discolouring/Rust can happen when seasoning has not been applied, has worn off or when the griddle has been stored for long periods. A well seasoned griddle top has a sheen, oily black/dark coating, evenly across the entire surface. Applying a coating of oil at the start and finish of each cook, will help to maintain seasoning. If rust does appear on your griddle top, the heavy gauge steel griddle is easily restored and re-seasoned. With continued use of your griddle, the seasoning bond will get better and more non-stick.Happy grilling!
Poor quality
I bought this griddle because up till now I've been impressed with Member's Mark quality. This griddle is the exception. The unit came damaged, and upon seasoning the griddle, the lid warped to the point of pulling the griddle off the base each time I open it. Overall I am very dissatisfied.
Thank you for taking time to leave a review. We're sorry to hear that your griddle arrived in less than perfect condition. For replacement parts or assistance, don't hesitate to reach out to customer care by phone or email at: : 1-833-454-0864 or support@proseriesbbq.com. We would be happy to send any replacement parts right to your home!
Verified Purchase
Griddle good and bad
This griddle is massive and cooks great. I gave it 2 stars because the front was damaged a bit and when putting it together I actually had to use a rubber mallet to straighten a couple of places out so I could get the holes for the screws to line up. I did think about returning it and called the local Sams but customer service was not that friendly or helpful about a replacement. They told me to return it to the store I bought it from, that was a hour away one way. I did call the store I bought it from but they told me it would be about a month or more before they might get more in.
Thank you for taking time to leave a review. We are sorry to hear about the damaged parts! Should you require any replacement parts, don't hesitate to give us a call toll-free at (888) 301-0332 from 7 a.m. to 11 p.m CST Monday through Saturday and 10 a.m. to 8 p.m. CST on Sundays. Please have the item number from your receipt, the serial number, the product UPC and/or the product description ready to provide to our Member Care Professional. We would be happy to send any replacement parts right to your home, so you don't have to return the whole grill to the store.
I recently purchased this griddle. I decided to give it a shot and not buy a Blackstone. I seasoned it with multiple layers of oil the way the instructions say. I decided to cook on it on a later date and the griddle surface violently warped and sounded like a gun going off while cooking diced chicken and mixed veggies. Hot oil went everywhere including on me. The picture says it all.
Thank you for taking time to leave a review. Unfortunately there wasn't a photo uploaded to your review. It is very common for griddles to expand and contract during heating and cooling, and in some cases with thermal shock the griddle can warp or pop-up temporarily, but will correct itself. This is likely to occur in the first couple months of use but will correct itself with continued use. You can reduce the impact by only placing room temperature foods on the griddle, never placing food right from the fridge or freezer onto the surface, and also not pouring water on the surface for cleaning.All Member’s Mark items carry a 100% member satisfaction guarantee . If you require any assistance, give us a call toll-free at the number on your manual. Or by reaching out to the Member's Mark Help Center at: (888) 301-0332 from 7 a.m. to 11 p.m. CST Monday through Saturday and 10 a.m. to 8 p.m. CST on Sundays. Please have the item number from your receipt, the serial number, the product UPC and/or the product description ready to provide to our Member Care Professional. Hope this helps!
looks like a fancy griddle
The look of it is awesome as it’s all stainless steel. I was able to put it together all by myself even tho instructions said 2 people. It has a lot of screws to put on took me about 1.5 hours. The only thing I’m not too sure is if the carbon steel griddle is going to last. As it will quickly rust. Going on almost a year and it’s still good. Just oil it frequently . Buying a 70 inch cover for it.
Thank you for taking time to leave a review and feedback of your experience. Proper maintenance including seasoning (which is sounds like you're doing often) should keep your griddle top in good condition for a long time! Happy Grilling!
Better than expectation
I have a grill but I always wanted a griddle. I missed out last year with the two drawers so this year I bought it and used it for a party. I seasoned it and cook 80 burgers for the first time ever and I got many complements on the taste. It was an easy clean and prep afterwards. Cooked evenly across the the griddle which I was excited about. It is a different feel that a grill and I can argue for both but the griddle can do it all breakfast to dinner. I am glad I have both, 8yr old grill and this fantastic griddle this year.
Thank you for leaving a review. There is so much you can do on a griddle. Breakfast is always a big hit as well as smash burgers. Enjoy your new griddle!




