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Customer reviews for LG 23 cu. ft. Counter Depth French Door Refrigerator for
LG 23 cu. ft. Counter Depth French Door Refrigerator
4.1 out of 5 stars
stars480 ratings480 reviews
  1. 5 stars53% (256)
  2. 4 stars24% (116)
  3. 3 stars7% (33)
  4. 2 stars8% (40)
  5. 1 star7% (35)
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Showing 21-30 of 480 reviews
Mar 4, 2022
lcblue
4 out of 5 stars review

Verified Purchase

Great features

[This review was collected as part of a promotion.] I've had this for about 3 months. I really love it. Nice big bottom freezer. Love the extra drawer that can be used as extra freezer space or refrigerator space. The only downside is the bottom ice maker had to be replaced but it works like a charm now.

Review from lg.com
Helpful?50OOOYTASEPZ15568371139
Aug 11, 2022
Hamhound
4 out of 5 stars review

Verified Purchase

Good but not perfect

Had this for 7 months now. We generally like it a lot but it has some issues. The middle drawer will not extend fully out and service has been unable to assist via telephone and the local repair person has yet to contact us. The craft ice bin is bigger than anyone would need it to be and it tales space from the freezer. The craft ice balls are way too big, almost 2" in diameter. The smaller ice maker will stop making ice if the upper cubes get frozen together and that means emptying the bin and starting over. Perhaps if we used more daily ice this would not happen. The upper interior drawer in the freezer does not move out far enough and can get in the way of access to the lower since when you open the freezer, that tray comes out even if you do not want it to. Very quite except wen it is dropping ice. Some of the door bins re a tiny bit too shallow since they will not fit a soda/beer can. And some of them are a little short and will not fit a beer bottle, about 1/4" short.

Review from lg.com
Helpful?50OOOYTASEPZ15568371139
Jul 31, 2023
MPbcrse
2 out of 5 stars review

Verified Purchase

Craft Ice Maker

The LG refrigerator is great with exception of the Craft Ice Maker. We purchased the refrigerator little over a year ago. At first we were excited about the Craft Ice. Loved the ice balls in that they last a lot longer than regular ice. However within a few months the Craft Ice maker quit working. LG was prompt in replacing the ice maker, under warranty, however we are now on number three, which has quit working. Being the refrigerator is now over a year old and out of warranty, I wasn’t looking forward to an expensive replacement cost. To my surprise when I called LG for a replacement ice maker, the representative said LG has extended the warranty on the Craft Ice maker. I appreciate a company that recognizes they have a problem with their product and doesn’t leave the customer high and dry. Hopefully they can fix the issue with the Craft Ice maker because LG makes great products. I would not want this one issue to tarnish their reputation.

Review from lg.com
Helpful?50OOOYTASEPZ15568371139
reply from LG Social

Hey there. Thank you for taking your time in leaving us a review regarding your refrigerator's ice maker. Please get in touch with us for your queries by sending us a private message on Facebook or Twitter using @LGUSSupport, or call our customer support line at (800) 243-0000, and we would be glad to help. ^Anthony

Sep 1, 2021
tross6969
2 out of 5 stars review

Verified Purchase

Disappointed

[This review was collected as part of a promotion.] Have had this appliance for just less than a month and will have my second LG service call tomorrow. First call a replacement compressor was installed and new software. Not sure what will occur tomorrow but frustrating to not be able to utilize freezer due to it’s reliability. Love the features however

Review from lg.com
Helpful?50OOOYTASEPZ15568371139
reply from LGE Social Media

We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane

Aug 21, 2021
BonnieE
5 out of 5 stars review

Verified Purchase

Great refrigerator!!

[This review was collected as part of a promotion.] We were looking for a refrigerator to go in our brand new house. I have always had a side by side fridge &was reluctant to try this 4 door one. It had such great features like the door in door & convertible 4th drawer that l wanted to go for it. I’m so glad we bought this 4 door fridge… l love it & will never go back to side by side again!! There is so much room inside even with it being counter depth. The door in door is great for large beverage containers. I can fit my gallon containers in the door without it taking away valuable inside space! The ice machine is awesome!! Not only do l get the amazing craft ice but the crushed ice is just perfect! L had heard so many good things about the ice system! Actually that was the tipping point in going with this model! All in all I’m thrilled with this refrigerator & would buy it again anytime!! Go for it!! Highly recommend!!

Review from lg.com
Helpful?50OOOYTASEPZ15568371139
Jan 2, 2022
Jphsr
5 out of 5 stars review

Verified Purchase

Good Features Nice Looking

[This review was collected as part of a promotion.] We recently purchased the LG refrigerator and are very satisfied with it. It is a black .stainless and it looks great in my kitchen. I like the 3rd drawer with the ability to set the temp as we need. The vegetable and fruit settings in the drawers really keeps them fresh. It has plenty of room even though it is a counter depth size.

Review from lg.com
Helpful?50OOOYTASEPZ15568371139
Oct 4, 2021
Sssparts
5 out of 5 stars review

Verified Purchase

Quality Throughout

[This review was collected as part of a promotion.] I’ve had my refrigerator for almost a year. It has performed well the whole time with the exception of the craft ice maker, which recently failed and was promptly replaced with excellent customer service! All the features of the fridge make this the favorite appliance in the kitchen! LG’s quality and excellent customer care will prompt me to look for their brand specifically in the future!

Review from lg.com
Helpful?50OOOYTASEPZ15568371139
Jun 26, 2023
Peetza
5 out of 5 stars review

Verified Purchase

LOVE IT!

[This review was collected as part of a promotion.] I love my new LG refrigerator! Craft ice, door in door, ice maker in door and not taking up room on a shelf, drop and slide shelf to accommodate more tall items, adjustable shelves, and crushed ice! What’s not to love?!?

Review from lg.com
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Feb 11, 2024
Sharon77
4 out of 5 stars review

Verified Purchase

Great features

[This review was collected as part of a promotion.] I love all of the features on this refrigerator. There is space galore and the small drawer being convertible from fridge to freezer is so convenient. My husband is in love with the craft icemaker. We had a few glitches but the LG team worked efficiently to resolve the problems

Review from lg.com
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Apr 10, 2024
BanditsDad
5 out of 5 stars review

Verified Purchase

Very practical features

We are enjoying the new feature with the right side door with its options. Not having to completely open both doors is a time saver as well as helps keep the interior cold. The craft ice maker is "cool" as the balls of ice last longer in a glass of liquid. It's nice to no longer have to worry about fingerprints all over the outside of the doors.

Review from lg.com
Helpful?50OOOYTASEPZ15568371139