Hey, Gracie! We'd love to hear more about what happened with your new dryer, and see what we can do! If you could please reach out with the link below, it'll be our pleasure to help. https://www.lg.com/us/support/contact ^Ian

Hi, Debra. Thank you for sharing your experience with your LG Dryer (DLE6100W) model. We understand how important it is for your appliance to dry clothes efficiently and consistently.<br /><br />Since you’ve already cleaned the duct and sensor area, one additional troubleshooting step is to run the dryer in a timed dry cycle instead of sensor dry. This helps determine if the issue is with the sensor system or the heating function itself. If clothes dry normally on timed cycles, the moisture sensor may need to be serviced. You can also ensure the load size is appropriate, as very small or very large loads can sometimes affect sensor readings. For more help, visit https://www.lg.com/us/support/help-library/lg-dryer-why-is-my-dryer-not-heating-not-drying-or-taking-a-long-time-drying--1432223739634. If the issue continues after trying these steps, please send us an email at lgdigitalcare&#64;lg.sprinklrsupport.com so we can assist you further. ^Juvy

Hey there. We know how important your dryer is to everyday life, and we want to help you get the most out of it. If your DLE6100W dryer isn’t connecting to the Smart App, that’s expected since it’s not designed for app compatibility. For clothes not drying fully in Energy Saver mode, try using a different setting, extend the drying time, or don’t overload it. If the Sensor Dry function is acting up, clean the moisture sensors, check your clothes aren't too wet or dry, and avoid over packing the dryer. If you need more guidance, please send us a private message on social media @LGUSSupport. We would love to help you. ^ Diego

We understand your frustrating experience with RXO Logistics. It's understandable to be disappointed when a delivery and installation doesn't go smoothly, especially for a new appliance you're excited about. Based on the review, it seems RXO failed to properly install your LG DLE6100W dryer after multiple attempts. They claimed the delivery team was new and didn't know how to install it, and then no-showed on scheduled installation appointments. This is clearly unacceptable service from a logistics company. To resolve this, I recommend reaching out to LG directly through our social media channels @LGUS on Twitter, Facebook, or Instagram. Send us a private message with your contact information and a brief description of the issue. Our team will be happy to assist you further and work with RXO to ensure a successful installation. We value your business and want to make this right. In the meantime, I suggest carefully packing up the dryer and keeping it in a safe place until our team can provide further assistance. Thank you for bringing this to our attention. We appreciate your patience and look forward to getting your new LG dryer installed properly. —Renzo

Dear Customer, Thanks for the awesome review about our product. We're so pleased to know it's working just as it should and that you're enjoying it so much! As we promised, we strive to developed and understand our customer needs and exceed their expectations. Once again, thank you for choosing LG!