Hi, Lauren. We appreciate you sharing your experience and review regarding your LG Dryer, model DLG6101W. We always aim to engineer durable appliances that bring efficiency and premium technology to your home laundry routines, and we want to ensure your system performs reliably for your household needs. To help verify the operational stability of your appliance, we recommend checking your home exhaust vent hood outside to ensure it opens freely and clearing out any potential lint accumulation from the internal vent pipe, as unobstructed exhaust airflow maximizes machine efficiency and prevents heat retention faults. We want to help ensure your laundry setup operates perfectly and comfortably for your household. Please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further support. ^James

Hi, Shelia. What a fantastic power house for handling those extra-large laundry loads! We are so glad to hear that your LG Dryer is holding a ton and working beautifully to keep your clothes dried and ready. We completely note your thoughts regarding the manual timer limits, the drum lighting, and the cycle option varieties, and we will absolutely share this feedback with our product development team to help shape our future designs. We always want to ensure you get the absolute best match for your home's routine! For any future assistance or to explore features for your setup down the line, please feel free to connect with our team at @LGUSSupport. ^James

Hi. We appreciate you sharing your rating and feedback about your LG DLE6100W Dryer. We recognize your experience with the chime volume level and cycle notifications, and we aim to provide convenient appliances that fit seamlessly into your daily routine. You can review instructions on adjusting the notification volume settings using this guide https://www.lg.com/us/support/help-library/adjusting-sound-notification-volume--20154856191156?srsltid=AfmBOorHWW8de5Ht8rFXB4u4MBCpMOlIIaJk-rlumelSMHJhwCKcSwKU. We want to help ensure your laundry setup operates perfectly and comfortably for your household. Please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further support. ^James

Hi, Josh. Thank you for sharing your experience with us. We understand your concern about dealing with delays and cancellations, especially after anticipating the arrival of your LG Dryer (DLE6100W) model. We strive to provide excellent services and ensure a smooth experience.<br />It seems like there might have been a bit of miscommunication with the delivery service. We suggest reaching out to Sam’s Club customer service directly at 888-746-7726 to chat about the issue, as they should be able to help with your refund request. In the meantime, if you want, you can send us a private message on social media &#64;LGUSSupport with your order details, and we’d be happy to help you explore some alternative solutions. <br /><br />Thanks for your patience, and we’re looking forward to sorting this out for you. ^Juvy

Hello, Kimberly. We appreciate you sharing your thoughts on your new LG dryer. We understand how noticing the gas ignite and cycle during a run can catch your attention, and it’s great that you’re checking in to make sure everything is operating as expected. Heat cycling can be part of normal operation, but each LG unit behaves a bit differently depending on the model and settings. Here's a helpful link for reference on cycle operations: https://www.lg.com/us/support/help-library/lg-dryer-why-does-my-dryer-turn-off-abnormally--20150485215101 For more feedback or questions, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. Thanks for choosing LG! #LifesGood ^James

Hey there. Thank you for your time in leaving us a review regarding your 7.3 cu. ft. Ultra Large Capacity Rear Control Electric Energy Star Dryer with Sensor Dry. We take great pride in our work, and our hope is always that it helps each one of our customers accomplish their goals. Clearly, this was not your experience, and we apologize. ^Anthony

Hey there. Thank you for leaving us your feedback. We want you to know that we always strive to provide the best support and wish we would have resolved this for you before returning your dryer. If you need help in the future, we are here for you. Simply private message us on social media @LGUSSupport. We are just a click away. ^David

Hey there. We know how important your dryer is to everyday life, and we want to help you get the most out of it. If your DLE6100W dryer isn’t connecting to the Smart App, that’s expected since it’s not designed for app compatibility. For clothes not drying fully in Energy Saver mode, try using a different setting, extend the drying time, or don’t overload it. If the Sensor Dry function is acting up, clean the moisture sensors, check your clothes aren't too wet or dry, and avoid over packing the dryer. If you need more guidance, please send us a private message on social media @LGUSSupport. We would love to help you. ^ Diego