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Customer reviews for SAMSUNG 65" Class Q7FD Series 4K QLED Smart TV for
SAMSUNG 65" Class Q7FD Series 4K QLED Smart TV
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4.6 out of 5 stars
stars
3,462 ratings3,388 reviews
  1. 5 stars78% (2,688)
  2. 4 stars15% (505)
  3. 3 stars4% (145)
  4. 2 stars1% (47)
  5. 1 star2% (77)

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Showing 1-10 of 3,388 reviews
Feb 15, 2026
Reviewer name: JW
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Nice 4K

Perfect size for where I installed it. Good picture for the cost.

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Nov 19, 2025
Reviewer name: Ben
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Excellent picture

Picture is very sharp and clear, like looking through a picture window. I also love the many channel choices available.

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Jun 29, 2026
Reviewer name: Rose
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Samsung the best TV

Picked up my TV at store, this TV is the best it has excellent color, and lots of free channels to watch. I haven’t had cable since 2020 and I get along just fine with the Samsung free channels & Netflix. Had a 55” before just upgraded to a 65”.

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Feb 25, 2026
Reviewer name: Billy D
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

excellent

This is a really nice television couldn’t be happier

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Jun 26, 2025
Reviewer name: SH New Home
3 out of 5 stars
3 out of 5 stars review

Verified Purchase

TV arrived broken

TV arrived broken. Tremendously hard to return the TV. It's been weeks, and the broken TV is still sitting in our living room. We're older and cannot load the TV into our truck to return it to a FedEx store, so we're relying on Sam's Club to arrange for a pickup, which they normally don't do.

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reply from Samsung

SH New Home,<br /><br />Thank you for sharing your delivery experience. We&#39;re sorry to hear your TV arrived damaged. For help correcting this, please contact Sam’s Club directly, as they will be able to assist you with a resolution. Once resolved, if you have questions about setup or features, feel free to contact Samsung Support at 1-800-SAMSUNG, 8AM – 12AM EST, 7 days a week, or connect with a LiveChat agent through our ‘Support’ page. <br /><br />~ Samsung Specialist

Jun 7, 2026
Reviewer name: anonymous
1 out of 5 stars
1 out of 5 stars review

Stream clear.

I bought this to replace an LG 4K led tv. I spend almost a week trying to get the picture adjusted. I tried to auto calibrate function on the tv with my iPhone and it still looked blurry when watching sports and in every mode everyone’s face looked washed out. I took it back and got a TCL QLED that was $100 less and its picture was perfect right out of the box.

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reply from Samsung

We&#39;re sorry to hear that your experience with the Q7FD TV led to a return. Your feedback matters to us and will be shared with our product team.<br /><br />If you decide to explore Samsung TVs again in the future, we’re always here to support you - whether it’s setup, features, or troubleshooting. Reach us anytime at 1-800-SAMSUNG (8AM – 9PM EST Mon – Fri, 8AM – 6PM Sat – Sun)or visit the ‘Support’ section of our website for LiveChat, manuals, and more.<br /><br />~ Samsung Specialist

May 25, 2025
Reviewer name: Travis
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Worst customer support ever

TV was delivered shattered. My bigger issue is with Sam’s Club customer service. They are the worst support team I have ever talked to. Weeks of communication only for no action to be taken. Hours on the phone. No agent ever reviews previous calls. They always promise to solve the problem and then do nothing.

Helpful?1EU281TBRNQA15567708318
reply from Samsung

Travis,<br /><br />Thank you for sharing your delivery experience. We&#39;re sorry to hear your TV arrived damaged. For help correcting this, please contact Sam’s Club directly, as they will be able to assist you with a resolution.<br /><br />Once resolved, if you have questions about setup or features, feel free to contact Samsung Support at 1-800-SAMSUNG, 8AM – 12AM EST, 7 days a week, or connect with a LiveChat agent through our ‘Support’ page.<br /><br />~ Samsung Specialist

Aug 4, 2026
Reviewer name: MARK
1 out of 5 stars
1 out of 5 stars review

Samsung 65" Q7F TV

Received this TV today and like some of the other reviews the whole screen was cracked. Contacted Sam's for the return. Said can return to the store or by mail (FedEx). I would have to take to a FedEx location. That is one of the reasons why I had it delivered, to not have to deal with picking up, etc. I did a chat and they finally agreed to have FedEx pick it up at the house instead of me carting it around all over the place. I am sure it is a nice TV, but the completely cracked screen will not give a very good picture!! Will not be buying another TV from Sam's as this also happened a number of years back!

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Jun 27, 2025
Reviewer name: lippy
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Samsung 65” TV

I order a 65” Samsung TV and when I opened the box the screen was shattered. I call this in and they were very nice and said the were sending another one. I got the other one in a couple of days and when I open it the screen was also shattered. Sent both back and was refunded my money. Will not buy another one from Sam’s. Both tv’s delivered by FedEx.

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reply from Samsung

lippy,<br /><br />Thank you for sharing your delivery experience. We&#39;re sorry to hear your TV arrived damaged. For help correcting this, please contact Sam’s Club directly, as they will be able to assist you with a resolution. Once resolved, if you have questions about setup or features, feel free to contact Samsung Support at 1-800-SAMSUNG, 8AM – 12AM EST, 7 days a week, or connect with a LiveChat agent through our ‘Support’ page. <br /><br />~ Samsung Specialist

Oct 4, 2025
Reviewer name: Tom Johnson
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Poor handling of product

The screen was cracked when delivered

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reply from Samsung

Hi Tom Johnson,<br /><br />We&#39;re sorry to hear that your screen was damaged upon unboxing and setup. Even when packaging appears intact, damage can occur in transit if the TV isn’t kept upright or is handled improperly. For example, laying the unit flat or tilting it during transport can lead to screen damage. We recommend reaching out to Sam&#39;s Club so they can assist you with an exchange. <br /><br />If there’s anything we can assist with, please don’t hesitate to call us at 1-800-SAMSUNG, available daily from 8AM - 12AM EST. You can also visit the Samsung website and click on ‘Support’ for:<br />• Live Chat<br />• Manuals, Software, &amp; Warranty Info<br /><br />~ Samsung Advisor