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Customer reviews for SAMSUNG 65" Class Q7FD Series 4K QLED Smart TV for
SAMSUNG 65" Class Q7FD Series 4K QLED Smart TV
4.6 out of 5 stars
stars
2,382 ratings2,311 reviews
  1. 5 stars77% (1,827)
  2. 4 stars15% (366)
  3. 3 stars4% (100)
  4. 2 stars1% (32)
  5. 1 star2% (57)
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Showing 1-10 of 2,311 reviews
Jul 29, 2025
IC
5 out of 5 stars review

Verified Purchase

Great TV

This is a very nice TV and a great value! It is very easy to navigate to streaming channels and regular TV. The picture is fabulous and the sound is great too. I would buy it again!

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Jun 29, 2026
Rose
5 out of 5 stars review

Verified Purchase

Samsung the best TV

Picked up my TV at store, this TV is the best it has excellent color, and lots of free channels to watch. I haven’t had cable since 2020 and I get along just fine with the Samsung free channels & Netflix. Had a 55” before just upgraded to a 65”.

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Nov 19, 2025
Ben
5 out of 5 stars review

Verified Purchase

Excellent picture

Picture is very sharp and clear, like looking through a picture window. I also love the many channel choices available.

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Nov 30, 2025
D Schkade
5 out of 5 stars review

Verified Purchase

Excellent Choice

The color was a little off at the beginning but after a few tries at adjustment, it was wonderful. Glad we purchased this tv.

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Feb 25, 2026
Billy D
5 out of 5 stars review

Verified Purchase

excellent

This is a really nice television couldn’t be happier

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Aug 20, 2025
Neil
4 out of 5 stars review

Verified Purchase

Could be better

Overall it's a good tv but a pain to set up.

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Jun 26, 2025
SH New Home
3 out of 5 stars review

Verified Purchase

TV arrived broken

TV arrived broken. Tremendously hard to return the TV. It's been weeks, and the broken TV is still sitting in our living room. We're older and cannot load the TV into our truck to return it to a FedEx store, so we're relying on Sam's Club to arrange for a pickup, which they normally don't do.

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reply from Samsung

SH New Home,<br /><br />Thank you for sharing your delivery experience. We&#39;re sorry to hear your TV arrived damaged. For help correcting this, please contact Sam’s Club directly, as they will be able to assist you with a resolution. Once resolved, if you have questions about setup or features, feel free to contact Samsung Support at 1-800-SAMSUNG, 8AM – 12AM EST, 7 days a week, or connect with a LiveChat agent through our ‘Support’ page. <br /><br />~ Samsung Specialist

Jul 14, 2026
VeraF
1 out of 5 stars review

Verified Purchase

Horrible picture

We bought this, set it up the same day and returned it the following day. The picture is not clear and you literally have to be standing directly in front of the TV to have a clear picture. If you view it at any angle at all, where 5° to 85°,it becomes more and more fuzzy. I would definitely not recommend this. I guess it's true, you get what you pay for.

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Aug 23, 2025
Texas
1 out of 5 stars review

Verified Purchase

Shattered TV

i received the TV with the screen broken in a million pieces. Sam's has been nice about the return without replacement. However, I have not received my credit yet.

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reply from Samsung

Texas,<br /><br />We’re sorry to hear about your experience. For assistance, we recommend reaching out directly to Sam&#39;s Club, as they’ll be best equipped to help resolve the issue. We hope it’s taken care of promptly.<br /><br />If you need help with your Samsung TV once the issue is resolved, please reach out to 1-800-SAMSUNG, 8AM – 12AM EST, 7 days a week, or connect via LiveChat on our website under ‘Support’.<br /><br />~ Samsung Specialist

May 25, 2025
Travis
1 out of 5 stars review

Verified Purchase

Worst customer support ever

TV was delivered shattered. My bigger issue is with Sam’s Club customer service. They are the worst support team I have ever talked to. Weeks of communication only for no action to be taken. Hours on the phone. No agent ever reviews previous calls. They always promise to solve the problem and then do nothing.

Helpful?1EU281TBRNQA15567708318
reply from Samsung

Travis,<br /><br />Thank you for sharing your delivery experience. We&#39;re sorry to hear your TV arrived damaged. For help correcting this, please contact Sam’s Club directly, as they will be able to assist you with a resolution.<br /><br />Once resolved, if you have questions about setup or features, feel free to contact Samsung Support at 1-800-SAMSUNG, 8AM – 12AM EST, 7 days a week, or connect with a LiveChat agent through our ‘Support’ page.<br /><br />~ Samsung Specialist