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Customer reviews for SAMSUNG 65" Class Q7FD Series 4K QLED Smart TV for
SAMSUNG 65" Class Q7FD Series 4K QLED Smart TV
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4.6 out of 5 stars
stars
3,320 ratings3,248 reviews
  1. 5 stars78% (2,576)
  2. 4 stars15% (488)
  3. 3 stars4% (138)
  4. 2 stars1% (44)
  5. 1 star2% (74)

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Showing 1-10 of 3,248 reviews
Jun 29, 2026
Rose
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Samsung the best TV

Picked up my TV at store, this TV is the best it has excellent color, and lots of free channels to watch. I haven’t had cable since 2020 and I get along just fine with the Samsung free channels & Netflix. Had a 55” before just upgraded to a 65”.

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Feb 15, 2026
JW
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Nice 4K

Perfect size for where I installed it. Good picture for the cost.

Helpful?1EU281TBRNQA15567708318
Nov 19, 2025
Ben
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Excellent picture

Picture is very sharp and clear, like looking through a picture window. I also love the many channel choices available.

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Aug 20, 2025
Neil
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

Could be better

Overall it's a good tv but a pain to set up.

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Jun 26, 2025
SH New Home
3 out of 5 stars
3 out of 5 stars review

Verified Purchase

TV arrived broken

TV arrived broken. Tremendously hard to return the TV. It's been weeks, and the broken TV is still sitting in our living room. We're older and cannot load the TV into our truck to return it to a FedEx store, so we're relying on Sam's Club to arrange for a pickup, which they normally don't do.

Helpful?1EU281TBRNQA15567708318
reply from Samsung

SH New Home,<br /><br />Thank you for sharing your delivery experience. We&#39;re sorry to hear your TV arrived damaged. For help correcting this, please contact Sam’s Club directly, as they will be able to assist you with a resolution. Once resolved, if you have questions about setup or features, feel free to contact Samsung Support at 1-800-SAMSUNG, 8AM – 12AM EST, 7 days a week, or connect with a LiveChat agent through our ‘Support’ page. <br /><br />~ Samsung Specialist

Jul 14, 2026
VeraF
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Horrible picture

We bought this, set it up the same day and returned it the following day. The picture is not clear and you literally have to be standing directly in front of the TV to have a clear picture. If you view it at any angle at all, where 5° to 85°,it becomes more and more fuzzy. I would definitely not recommend this. I guess it's true, you get what you pay for.

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Aug 23, 2025
Texas
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Shattered TV

i received the TV with the screen broken in a million pieces. Sam's has been nice about the return without replacement. However, I have not received my credit yet.

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reply from Samsung

Texas,<br /><br />We’re sorry to hear about your experience. For assistance, we recommend reaching out directly to Sam&#39;s Club, as they’ll be best equipped to help resolve the issue. We hope it’s taken care of promptly.<br /><br />If you need help with your Samsung TV once the issue is resolved, please reach out to 1-800-SAMSUNG, 8AM – 12AM EST, 7 days a week, or connect via LiveChat on our website under ‘Support’.<br /><br />~ Samsung Specialist

Jun 7, 2026
anonymous
1 out of 5 stars
1 out of 5 stars review

Stream clear.

I bought this to replace an LG 4K led tv. I spend almost a week trying to get the picture adjusted. I tried to auto calibrate function on the tv with my iPhone and it still looked blurry when watching sports and in every mode everyone’s face looked washed out. I took it back and got a TCL QLED that was $100 less and its picture was perfect right out of the box.

Helpful?1EU281TBRNQA15567708318
reply from Samsung

We&#39;re sorry to hear that your experience with the Q7FD TV led to a return. Your feedback matters to us and will be shared with our product team.<br /><br />If you decide to explore Samsung TVs again in the future, we’re always here to support you - whether it’s setup, features, or troubleshooting. Reach us anytime at 1-800-SAMSUNG (8AM – 9PM EST Mon – Fri, 8AM – 6PM Sat – Sun)or visit the ‘Support’ section of our website for LiveChat, manuals, and more.<br /><br />~ Samsung Specialist

May 25, 2025
Travis
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Worst customer support ever

TV was delivered shattered. My bigger issue is with Sam’s Club customer service. They are the worst support team I have ever talked to. Weeks of communication only for no action to be taken. Hours on the phone. No agent ever reviews previous calls. They always promise to solve the problem and then do nothing.

Helpful?1EU281TBRNQA15567708318
reply from Samsung

Travis,<br /><br />Thank you for sharing your delivery experience. We&#39;re sorry to hear your TV arrived damaged. For help correcting this, please contact Sam’s Club directly, as they will be able to assist you with a resolution.<br /><br />Once resolved, if you have questions about setup or features, feel free to contact Samsung Support at 1-800-SAMSUNG, 8AM – 12AM EST, 7 days a week, or connect with a LiveChat agent through our ‘Support’ page.<br /><br />~ Samsung Specialist

Jun 27, 2025
lippy
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Samsung 65” TV

I order a 65” Samsung TV and when I opened the box the screen was shattered. I call this in and they were very nice and said the were sending another one. I got the other one in a couple of days and when I open it the screen was also shattered. Sent both back and was refunded my money. Will not buy another one from Sam’s. Both tv’s delivered by FedEx.

Helpful?1EU281TBRNQA15567708318
reply from Samsung

lippy,<br /><br />Thank you for sharing your delivery experience. We&#39;re sorry to hear your TV arrived damaged. For help correcting this, please contact Sam’s Club directly, as they will be able to assist you with a resolution. Once resolved, if you have questions about setup or features, feel free to contact Samsung Support at 1-800-SAMSUNG, 8AM – 12AM EST, 7 days a week, or connect with a LiveChat agent through our ‘Support’ page. <br /><br />~ Samsung Specialist