Thank you for taking time to leave a review. We&#39;re sorry to hear that the assembly process did not go smoothly. <br /><br />There is an interactive 3D app called BILT that is free to download for both iPhone and Android users. Many customers find it to be helpful along with the manual, during assembly. <br /><br />Alternatively: Sam&#39;s Club offers grill assembly through their clubs. For your convenience I have attached a link below that will take you to the assembly section of their website. Please have your Sam&#39;s Club membership number handy: https://orders.handy.com/partners/sams_club?service_sku&#61;sams_club_grill_smoker_assembly <br /><br />If you require any assistance, please reach out to us at the number on your manual, or reach out to the Member&#39;s Mark help center toll-free at: (888) 301-0332 from 7am - 11pm. CST Monday through Saturday and 10am - 8pm. CST on Sundays. Please have the item number from your receipt, the serial number, the product UPC and/or the product description ready to provide to our Member Care Professional. <br /><br />Hope this helps!

Thank you for leaving a review. We are sorry to hear about your difficulty removing the top lid sticker. Should you need any assistance, feel free to reach out to us by email or phone at: 1-833-454-0864 or support@proseriesbbq.com. We have made note of your feedback regarding the labelling of parts.

Thank you for taking time to leave a review. The photo you provided appears to be a small amount of rust on the side table. Please Note: WD-40 is a great solution for removing rust off painted surfaces. It will not only loosen the rust so that it can be easily and gently wiped off without damaging the painted surfaces. Proper maintenance and storage will go a long way in the longevity of your grill. CLEANING THE EXTERIOR PAINTED SURFACES1. Clean painted surfaces with warm soapy water.2. After wiping down all surfaces, rinse thoroughly with water.3. Dry with a soft microfiber cloth.DO NOT USE ANY CHEMICAL CLEANERS ON PAINTED SURFACES AS THEY COULD STRIP THE PAINT AND PERMANENTLY DAMAGE THE SURFACE, LEAVING IT UNPROTECTED.A thorough cleaning is recommended at least twice a year, or more if your barbecue is used consistently, or if in harsher or wetter environments such as coastal communities. The Member's Mark Pro-Series 4 Burner Gas Grill also comes with an included all weather grill cover. If storing grill outdoors, cover grill with a grill cover for protection from the weather. Hope this helps!