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Thank you for taking time to leave a review. We&#39;re sorry to hear that the assembly didn&#39;t go smoothly! <br /><br />For replacement parts or assistance, do not hesitate to reach out to us at the number on your manual or by reaching out to the Member&#39;s Mark Help Center toll free at: (888) 301-0332 from 7 a.m. to 11 p.m. CST Monday through Saturday and 10 a.m. to 8 p.m. CST on Sundays. Please have the item number from your receipt, the serial number, the product UPC and/or the product description ready to provide to our Member Care Professional.

Thank you for taking time to leave a review. We&#39;re sorry to hear that the assembly process did not go smoothly. There is an interactive 3D app called BILT that is free to download for both iPhone and Android users. Many customers find it to be helpful along with the manual, during assembly.<br /><br />Alternatively:<br />Sam&#39;s Club offers grill assembly through their clubs. For your convenience I have attached a link below that will take you to the assembly section of their website. Please have your Sam&#39;s Club membership number handy:<br /><br />https://orders.handy.com/partners/sams_club?service_sku&#61;sams_club_grill_smoker_assembly<br /><br />If you require any assistance, please reach out to us at the number on your manual, or reach out to the Member&#39;s Mark help center toll-free at: (888) 301-0332 from 7am - 11pm. CST Monday through Saturday and 10am - 8pm. CST on Sundays. Please have the item number from your receipt, the serial number, the product UPC and/or the product description ready to provide to our Member Care Professional.<br /><br />Hope this helps!

Thank you for taking time to leave a review. We're sorry to hear that you had issues with the installation and more importantly, were unaware of the assembly requirements before purchase! We would hate for you to have to return your unit due to the assembly. Perhaps there is a business or handyman in your area that could assist with assembly?As the manufacturer, we don't have access to all of Sam's Club return policy information. Sam's Club return policy differs between items bought in store vs. items bought online. We wouldn't want to provide incorrect information. For full details regarding Sam's Club return policy, please reach out to Member's Mark Help Center toll-free at: (888) 301-0332 from 7am to 11pm CST Monday through Saturday and 10am to 8pm CST Sundays. They would be happy to answer any questions regarding their return policy that you might have.For future reference, under the item specifications, there is typically a link for most items on samsclub.com to the assembly manual, where you can view the assembly steps. Also, in the photographs of the unit, look for an advertisement for the 3D interactive app called BILT. This app is free to download on both iPhone and Android platforms. Many customers find this helpful during assembly. Once you have the app, you can look up the assembly steps before purchase on any item that carries the BILT logo. Hope this helps assist you in future purchases. We are so sorry again, to hear that you were displeased!