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Customer reviews for Member's Mark Pro Series 4-Burner Gas Grill for
Member's Mark Pro Series 4-Burner Gas Grill
4.5 out of 5 stars
stars
792 ratings407 reviews
  1. 5 stars76% (601)
  2. 4 stars12% (92)
  3. 3 stars5% (42)
  4. 2 stars2% (14)
  5. 1 star5% (43)

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Showing 331-340 of 407 reviews
Oct 29, 2023
Reviewer name: Tony Jr
5 out of 5 stars
5 out of 5 stars review

Great to quality grill

Purchased the Pro Series 4 grill at Sam’s club for $160. Total bargain! The build quality is excellent and definitely rivals my Weber that I paid over $700 for many moons ago. I’m impressed by the quality and the ease of directions. It took me about 1.75 hours to put together and complete leak test due to getting dark outdoors early. It cooks like a dream. I’ve cooked ribs, burgers, chicken and bourbon pork chops and it all came out great.

Review from BILT
Helpful?6N7QQXX3KLYG15565624941
May 30, 2021
Reviewer name: Caroline
5 out of 5 stars
5 out of 5 stars review

Great grill - we love it!!

We absolutely love this grill. It’s heavy, sturdy and a great price. We looked at other brand grills around this price point & they do not even compare. For example, the others were not enclosed on all sides at the base cabinet making them wobbly. We use it probably 4-5x a week and have no issues. If you see this grill in stock - buy it!

Helpful?6N7QQXX3KLYG15565624941
reply from Member's Mark Supplier

Thank you so much for leaving a review. Happy grilling!

May 4, 2024
Reviewer name: Bill314
5 out of 5 stars
5 out of 5 stars review

Outstanding Grille Despite SO MANY parts.

Assembly is tedious because everything in the box is in the reverse order of assembly. No problem if you're patient and have the area to pull everything out & separate it all. LOTS of parts, and LOTS of screws, but it smacks QUALITY as you assemble it. It's HEAVY unlike other grilles I've had and the burners and grille surfaces are awesome. Make no mistake, once you get through assembly, it's a solid grille.

Helpful?6N7QQXX3KLYG15565624941
Mar 31, 2021
Reviewer name: PB
5 out of 5 stars
5 out of 5 stars review

Awesome Grill!

This grill is awesome. I was able to assemble by myself (had my wife help on one part where we lifted grill top onto stand. Took 30 seconds) in a little over 2 hours. DOWNLOAD THE APP to watch the instructional video, this is way easier than trying to read through the manual. I also heated the grill up to 500° in about 15 minutes and pulled off the sticker. It left a little glue residue but not that big of a deal. I don’t really get the issues people have with parts and the decal. Don’t listen to them. This grill is pretty sweet

Helpful?6N7QQXX3KLYG15565624941
reply from Member's Mark Support

PB, Thank you so much for leaving a review. We're so happy the sticker came off easily and that you're so pleased with your new purchase and the app. Happy grilling!

Nov 5, 2023
Reviewer name: Dive2fish
4 out of 5 stars
4 out of 5 stars review

I really like it, especially for the price (got it on sale). Time will tell how long it lasts. I think it'll outlast my weber

It wasn't too bad to put together. It does take a bit longer than directions say because it takes a while just to unbox everything. Once it was unboxed, it took close to two hours to assemble by myself except for placing the top part of the grill on the base. The instructions were very easy to follow. i really like when companies use the BLT for their instructions.

Review from BILT
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Jun 16, 2024
Reviewer name: Jdog
2 out of 5 stars
2 out of 5 stars review

Does not have heat

Takes a while to assemble due to many parts but not hard. It is sturdy, however, the grill will not get hotter than 250 degrees, even with all 4 burners going. I think it is a regulator issue. I did the troubleshooting in the owner's manual with no change in the issue. I even tried multiple tanks. There is a video online, and my flames are not nearly as big as in the video.

Helpful?6N7QQXX3KLYG15565624941
reply from Member's Mark Supplier

Thank you for taking time to leave a review. We're sorry to hear about your heating issue. If you have performed a regulator reset, as well as a leak test and there is no change, please reach out to customer care by phone or email at: 1-833-454-0864 or support@proseriesbbq.com. We would be happy to send any replacement parts right to your home! We know once we have a chance to troubleshoot your issue, you will LOVE your new grill!

Mar 9, 2021
Reviewer name: Stickers are ridiculous
3 out of 5 stars
3 out of 5 stars review

Stickers--Why?

Assembling this grill was a lot, but removing the sticker from the grill lid was ridiculous. Hands down the worst sticker we've ever had to remove from a newly purchased item. We were finally able to remove it with an industrial solvent and there is still an outline of the sticker on the grill. So unnecessary!

Helpful?6N7QQXX3KLYG15565624941
reply from Member's Mark Supplier

Thank you for your review! We are so sorry the sticker removal didn't work out for you. Please feel free to reach us at support@proseriesbbq.com.

Apr 22, 2021
Reviewer name: Jemf
5 out of 5 stars
5 out of 5 stars review

If you see one: Buy it!!

Great item, quality, and worth the money. Was not easy tog eat one because it keeps getting out of stock. Super easy to put it together and if you take advantage of the app with 3D instructions makes every easier. First try and I’m very happy with this purchase.

Helpful?6N7QQXX3KLYG15565624941
reply from Member's Mark Supplier

Thank you for leaving a review. We're so glad to hear that you're happy with the grill! Thank you for choosing Member's Mark.

May 31, 2021
Reviewer name: Unhappy customer
1 out of 5 stars
1 out of 5 stars review

Total Lemon, if I could give it 0 stars I would

I've had this grill for 1 month now. When it came in there was a dent in the front and the burner covers were not bent correctly. I had to deal with some terrible Sam's club customer service but they finally got me new parts. Now the regulator is broken and won't provide gas to the burners.

Helpful?6N7QQXX3KLYG15565624941
reply from Member's Mark Supplier

Thank you for providing feedback of your experience. Please reach out to us by phone or email at: 1-833-454-0864 or support@proseriesbbq.com.

Jun 21, 2021
Reviewer name: Dean8
1 out of 5 stars
1 out of 5 stars review

Looks nice nightmare to put together!

I bought this and the wiring had one wrong wire, instead of 2 large terminal wires it only had one. They did include a small terminal wire which is of no use. It is a major deal to get parts as the wires have no part numbers. I have to wait probably 2 weeks. The directions are terrible, most of which are I think are out of sequence. No written information only pictures. Help line is inept and it more concerned getting your info than actual help

Helpful?6N7QQXX3KLYG15565624941
reply from Member's Mark Supplier

Thank you for taking time to leave a review. We are deeply sorry about your experience. There is an assembly app called BILT. It is free to download on the android and apple store. It is an interactive 3D instruction manual. Many have indicated they have found the BILT app to be a great assistant. There is a scan code for the link in the photos above. All wires that are included are required. There is a ground wire that has a small connection, that must be connected to the ignition module. There are no extra wires provided with your unit. We would be happy to provide any replacement parts including connection wires, to you at no charge should any be missing. When you make a call to our call centre we just need to ask for some information in order to register your unit to provide any replacement parts under your warranty. We deliver the parts right to your home so we also need to take down your personal information. We also have the option for you to reach out to us by email at: support@proseriesbbq.com